System Support Analyst Resume Profile

Summary

Systems Administrator with 10 years of experience. Demonstrated achievements in delivering technical, service, and operational improvements across organizational boundaries. Known for innovative technical problem solving processes for hardware, operating systems, and security protocols while monitoring/repairing servers prior to outages. Engineering leader with a proven ability to develop servers, system designs, support, integration strategies and security procedures in a variety of industries

Key Highlights

Oversees appropriate level software installations and upgrades and related software packages. Reviews and analyzes capacity data and develops capacity plans for appropriate level enterprise-wide systems. Performs SQL install and harden it according to DOD STIG Supports complex data/media recoverability through system backups and database archive operations. Develops and implements highly complex, integrated solutions to meet business requirements or enhance performance. Ability to support small remote offices and users to large offices and 100's to thousands of users, such as the Army Identifies security risks, threats, and vulnerabilities of networks, systems, applications, and new technology. Develops and tests enterprise anti-virus systems and software deployment tools. Assesses the impact on the business unit/customer caused by theft, destruction, alteration, or denial of access to information and reports to senior management.
Experience managing and monitoring a virtual enterprise.
Core Competencies
Window 7, 8, 8.1 VMware ESXi 3.5, 4.0, 5.0, 5.1
Diagnosing network and hardware Citrix Xen App 6.5, 7, and 7.5 issues Top Secret Clearance Eligible IT1 Providing comprehensive end user WSUS support VMWare Protect aka Shavlik / Active Directory environments Landesk Strong familiarity with Group Policy Change Management Deployment of OU's or Domain level Problem Management policy Incident Management Setup of Anti-Spam and Web Filtering Service Design software Service Transition Monitoring of end user behavior SharePoint Inventory Control Scrum Master Certified
Continual Service Improvement
RES Automation Manager
RES Workspace Manager

Professional Experience

Confidential

Senior Support Engineer

Provide technical support for other IT professionals that have purchased one of the RES Software products.
Requires in-depth knowledge off all the RES products as well as how to integrate those products with a variety of physical and virtual platforms, including but not limited to: Microsoft Active Directory HyperV Technology Server 2003, 2008R2, 2012R2 AppV 4.x, 5.x Citrix PVS 6.1 Xenapp 6.5, 5.0, and 4.5 Citrix User Profile Manager 4.1 Xendesktop 7.6, 7.5, 7.1, 7.0 and 5.6
Microsoft Products Office, SCCM, WSUS VMware 4.x, 5.x

Confidential

Senior Systems Engineer

Manage and maintain Windows 2003, 2008, 2008 R2, 2012R2 servers including Domain Controllers, Active Directory, Group Policy, DNS, SQL, and Citrix. Also Security hardening STIG of all servers
Manage and maintain VMware 3.5, vSphere 4, and vSphere 5 which includes ESX/ESXi, vCenter, VMs, and backups.
In charge of setting up and maintaining DoD hardening for Windows 2003, 2008, 2008 R2, 2012R2 XP, Vista, 7, Office, IE, Citrix XenApp 6.5, SQL, and VMware.
Manage and react to alerting and recognizing Unicenter activity.
Other responsibilities and skills included, but not limited to: Change Management, Root Cause Analysis, Project Management, Asset Management, Policy and Procedure writing, Information Assurance, Domain Controllers, Altiris, McAfee HBSS, Backups via Netbackup
ITIL v3 Foundations in IT Service Management, Intermediate ITIL V3 classes and exams passed including: Service Design, Service Operation and Continual Service Improvement

Confidential

Systems Engineer Management, Contract

Responsible for management of the R D lab
Server management via Microsoft HyperV
Workstation builds deployment via WDS and Symantec Ghost
Assists engineers with software testing via automated scripts
Patch management via WSUS
Responsible for patching, upgrades, Symantec endpoint protection other duties as assigned

Confidential

Infrastructure Engineer, Contract

Contract focusing on CIGNA security related to active directory group nesting and file and folder security.
Worked with executives and management within all levels and departments to facilitate planning and change management of necessary security implementation.

Confidential

System Administrator, Camden County College, Contract

Responsible for all phases of system administration, including WINTEL servers, active directory, group policy, BES server, back-up and recovery, patching, anti-virus, maintenance and deployment, hardware upgrades, capacity planning and other duties as required.

Confidential

System Support Analyst III

Confidential

Network Administrator

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