CAREER SUMMARY:

• An Accomplished IT Professional with several years of IT experience seeking to continue my career as well as contribute my skills to the development of an IT infrastructure that meets the long term business goals of my employer.
• In - depth knowledge and expertise in several aspects of IT Infrastructure design and administration.
• Demonstrate outstanding client service, project management, communication, and negotiation skills.
• Proactive problem-solver with extensive experience in troubleshooting and root cause analysis.
• Energetic team-player able to lead high level projects simultaneously and deliver benchmark results.
• System Highly skilled in assessing operations and reengineering systems/processes to increase efficiency.
• Administration Adept in consulting, strategic infrastructure planning & design, resource utilization, system deployment, and project management.
• Vast technical competencies including complex software/hardware, applications, and data centers.
• Proven success in customer management with an equal focus on quality, service, and cost reduction.
• Strong leadership and decision-making skills to achieve project goals and client satisfaction.
• Training Project Management Essentials, Implementing Microsoft Clustering, AWS Certified Solutions Architect - Foundations.
• Windows 2003, 2008, Server 2012,NetIQ Appmanager, Tivoli Endpoint Manager, Citrix XenApp
• VMWare ESX Server, VSphere, Hyper V, VMWare Cloud Management (vRealize Operations), MS Active Directory, ITIL.

TECHNOLOGY:

Operating Systems: Windows XP, XP Professional, Windows 7, 2000, 2003, 2008, 2012 Linux (Red Hat / Suse), VMWare, MS HyperV.

Software: MS SQL, Exchange, Lotus Notes, Active Directory, HP SIM, HP Virtual Connect, IBM Director, MS IIS, VMWare ESX/VSphere 4X/5X, ESXi, VCenter, VDI, Lab Manager, VMotion, DRS, SRM, VI Converter, VM Turbo, PlateSpin Migrate, Tivoli Endpoint Manager (TEM), Update Express, Backup Exec, ArcServe, NetIQ Appmanager,, Citrix, Ghost, Microsoft Deployment Toolkit (MDT), MS Clustering, iSCSI, MS Visio, MS SCCM, MS SCOM, HP Virtual Connect.

Hardware Equipment: HP Servers (various models including blade technology), Dell Power Edge, IBM X series servers, Cisco UCS blade servers, DAS, NAS, & SAN technologies. Various laptop models including HP, Dell, Lenevo, & Toshiba.

WORK EXPERIENCE:

Senior System Engineer

Confidential, Atlanta, Georgia

Responsibilities:

• Responsibilities include integration and customization of hardware and software technology components and systems; systems analysis and performance design tuning; development of system requirements based upon interaction with clients, the business, vendors and teammates; ensuring that all newly designed and integrated technologies meet cost, performance, efficiency, security, and architectural requirements
• Additional responsibilities include; system sizing, design alteration/validation, application and/or system tuning, and creation of engineering, provisioning and operational support documentation.
• Provide technical leadership within their area of expertise; completing new technology engineering designs, analysis, tuning, and technical solutions within a team environment.
• Provide technical direction and oversight to escalating support issues.
• Design, integrate, and tune complex cross-platform Infrastructure solutions in a 24/7 environment.
• Deliver high availability engineering designs, develop strategic technology roadmaps, and provide leadership on direction and execution of business solutions.

Technical Lead / System Administrator

Confidential, Atlanta, Georgia

Responsibilities:

• Provide strategic direction, documentation, requirements gathering, and planning in a complex environment.
• Consult with the business to design high level technical solutions.
• Collaborate with senior management, the business, vendors, and several infrastructure platforms to implement approved high level projects & solutions in a cost efficient and timely manner.
• Design, configure, and maintain virtual & physical servers using VMWare, Windows, Microsoft Deployment Toolkit (MDT), VCAC, and Ghost imaging technologies.
• Built and configured over 100 plus ESX hosts and 200 Windows servers in an environment consisting of 2300 virtual and 8 hundred physical servers.
• Patch management of over 3000 Windows and Linux physical and virtual servers. Also responsible for the patching of over 200 VMWare ESX hosts.
• Provide technical direction and configuration for Intel infrastructure platforms for high level projects.
• Senior level support and management of Citrix, VMWare, Windows, & Linux servers in North America.
• Develop proactive monitoring & capacity planning solutions for all Enterprise servers in North America using technologies such as HP SIM, IBM Director, NetIQ AppManager, Tivoli Endpoint manager, and VMTurbo.
• Configure and install HP, IBM, & Cisco Intel servers in a Level 9 24/7 Datacenter environment.
• Create standard image and worked within a team to define AD roles and responsibilities for all corporate application servers in North America.
• Develop and test DR solutions for Intel platforms to assure system availability in case of a corporate disaster.
• Perform root cause analysis for service interruption recovery; create preventative measures.
• Collaborated with the Storage team to design and implement a new DR facility using NSB to replicate critical system data to a remote site for minimal down time in case of a disaster.
• Consulted with the business to design a technical solution to serve as a backend to all vending machines in North America.
• As part of the project to split CCE off from CCR I collaborated with several vendors and other CCR resources toclone over 50 servers from ETC to CCE s datacenter in Rochester, NY. As part of this project I was also responsible for the migration of several key financial application servers from the European datacenter to the US datacenter using tools such as Platespin and VI Converter.
• Provide escalation level support and administration of over 2500 + Intel servers in North America in a Windows 2000, 2003, Linux, and VMWare environment.
• Provide technical documentation and regulated processes including server configurationhardware/software setup, and new technology deployment while maintaining high systems integrity and performance.
• Implemented several virtual and Citrix solutions in a multi farm environment.

Senior Network / Exchange Administrator

Confidential, Duluth, GA

Responsibilities:

• Designed, implemented, supported, and documented Exchange server 5.5 multiple site installation.
• Lead migration for 3 remote sites consisting of over 600 end users from Novell 3.12 to Windows NT 4.0.
• Consolidated and standardized multiple Windows NT domains into a single domain model.
• Assisted in definition, design, implementation, and enforcement of LAN/WAN security.
• Responsible for back - up procedures and standards for all of North America. Verified / updated Windows NT/9x users for Y2K compliancy.
• Upgraded Help Desk support software, HEAT 5.01, to current version and new database.
• Provide 3rd level Support for help desk technicians.
• Performed backup and recovery of database files using Veritas Backup Exec.
• Documented DR procedures for Exchange, NT, and 2000 servers.
• Assist Telcom on various projects including switch upgrades.
• Provide support for all of North America and Canada for all Corporate Intel Servers.
• Migration of over 600 Lotus Notes users to Exchange 5.5 Server / Outlook client.