Professional Summary

• An engineer with an uncompromising approach to providing the finest in technology leadership and support
• Resourceful, solutions-oriented IT professional with 10 years industry experience and a successful record of accomplishment in multi-protocol, multi-platform information technology management, systems administration, software/applications support and infrastructure strategic planning.
• Productive leader in both larger team projects and smaller tasks, with the ability to effectively deliver multiple concurrent projects under the tightest deadlines.
• Proficient at mastering new or proprietary technologies and effectively applying them in the workplace.

Technical Summary

• Platforms: Microsoft Windows 2003/2008 Server, VMWare ESX Server 3.x, Active Directory, Windows 7 Professional, Vista Ultimate, XP Professional, NT Server, SharePoint 2003/2007, MS Project Server 2003/2007, MacOSX, Ubuntu, VBA, iOS
• Tools: MS Access 2003/2007, MS Office 2007/2010, SQL Server 2005/2008, MS Project Professional 2003/2007, SharePoint Designer 2007, Windows Powershell, Adobe Acrobat, Veritas Backup Exec, McAfee Anti-Virus, Symantec Anti-Virus, Norton Ghost, Microsoft Visio, Windows Mobile, Windows CE, Scripting Tools, iWork for MacOS
• Hardware: IBM Blade Servers, IBM System X Servers, IBM DS Series Midrange Disk Systems, Tandberg H.264 Videoconference Equipment, Motherboards, CPUs,Hard Drives, Ethernet Cards, Switches, Routers, Sound Cards, Video Cards, Windows Mobile Smartphones, Power Supplies, RAM, Modems, 802.11x Wireless LANs, iPads

Professional Experience

Confidential

Systems Analyst

• Systems Analyst / Administrator for the LANDesk Service Desk application system as the Information Technology Service Management ITSM application for FHI360 staff
• Design, Test, and Deploy New Workflow Processes for the LANDesk Service Desk application system

Confidential

Systems Administrator

• Systems Engineer / Administrator for the LANDesk Service Desk application system as the Information Technology Service Management ITSM application for AOC Technology Services support staff
• Administered and supported SharePoint 2007 for Applications Development staff
• Deliver training classes in both SharePoint 2007 and the LANDesk Service Desk ITSM application

Accomplishments:

• Deploying and supporting a fully ITIL-compliant Service Management application server system that will be used by all Technology Services Division staff to record incident, problem, change management, and service request information
• Administered and supported all Application Development SharePoint sites, and designed and implemented SharePoint workflows
• Delivered classroom training to Technology Services Division Help Desk and support personnel in the use of SharePoint 2007 and the LANDesk Service Desk ITSM application.

Confidential

Information Systems Services Manager

• Led a group of seven Windows server engineers that administer a VMWare boot-from-SAN environment of approximately 150 virtual servers running in an IBM Blade Center system
• Actively administered Windows Server 2003/2008 virtual servers in the AOC Data Center and physical servers in county courthouse locations
• Provided additional support for MS Exchange 2003 system utilized by Judicial Center personnel

Accomplishment:

Actively led the Information Systems Services group to a deployment of over 150 virtual servers that saved money when compared to deploying 150 physical servers

Confidential

Information Systems Services Engineer

• Deployed and supported the MS Project Server and the SharePoint Document Server, running on the Windows Server 2003 platform, including support for Project Web Access users
• Supervised testing of the Cisco Security Agent, part of a host-based Intrusion Detection System
• Piloted H.264 videoconferencing for use in county courtrooms for evidence presentation and remote witness testimony using state-of-the-art Tandberg and Polycom H.264 equipment
• Published informational white papers containing new technology subject matter for review by upper management as a tool for evaluating new technology for the court system, including the publishing of statewide standards for Cisco switch configurations, and research on Linux desktop OS alternatives for aging PCs.

Accomplishment:

Introduced videoconferencing as a viable tool to the AOC, and deployed the AOC's first SharePoint server, paving the way for SharePoint as a critical information platform.

Confidential

Conversion Operations Manager

• Directed the Osiris - to - SASIxp South Carolina student information data conversion project including scheduling, reporting and end-user training in several MS Office applications. Managed a support desk staff responsible for resolving customer issues, and handled high-priority customer issues personally.
• Administered the Microsoft/Novell network and provided comprehensive hardware and software support to all users at the central office and two remote sites in Wilmington, NC and Tuscaloosa, AL., as well as providing software support to our South Carolina education technology clients.
• Designed and integrated a heavily utilized MS Access database application that stored, organized, and utilized crucial district and school conversion data

Accomplishment:

Successfully completed a statewide data conversion that met every milestone deadline and received outstanding client reviews.

Confidential

IT Administrator / Payroll Manager

• Effectively maintained Windows NT network, provided PC applications support and trained corporate/store users. Supported WAN infrastructure using Citrix Winframe server, Citrix ICA client, ISDN, TCP/IP and dial-up.
• Designed, coded and debugged custom MS Access database and Excel spreadsheet applications in Visual Basic to automate the transfer of merchandise information and payroll information between store locations and the corporate office.
• Administered a biweekly payroll system for 100 employees supervised Accounts Payable department.
• Delivered in-house training to management and users on MS applications, Citrix ICA client, custom software applications and Internet software.

Accomplishments:

• Installed and supported new WAN infrastructure, which enabled remote access to inventory records and substantially reduced long-distance phone expenses.
• Designed a networked MS Access-based order entry/processing application for the company's e-commerce website that streamlined the online order process and shortened the average time required to process and ship customer orders.
• Designed, coded and debugged custom Excel based timesheet and payroll applications with Excel VBA generating more accurate time entry and simplifying the commission pay system.

Environment:

Windows NT Server 4.0/3.51, MS Exchange Server 5.5, Windows 95/98, MS Office 97 Professional, MS Access, Visual Basic, Excel Visual Basic, Veritas Backup Exec for Windows NT, Citrix Winframe Server, Citrix ICA Client, PC Anywhere, Quickbooks, Norton Anti-Virus, MS FrontPage 97, Netscape Communicator, Windows CE