Server Administrator Resume Profile

Profile:

Computer Operations Professional

Establish and document job-processing priorities to meet deadlines. Create/maintain written policies and procedures for PEDCS Pearson Education Data Center Services. Monitor mainframe job execution and provide trouble-shooting for issues, provide tier 1and 2 support for user questions pertaining to mainframe and network issues and availability, escalate trouble issues to appropriate teams, initial and tear 1 trouble-shooting and resolution of customer issues, place service calls to appropriate telecommunications or hardware vendors, make follow-up calls to telecommunications and hardware vendors to ensure that equipment is back online according to agreed upon service levels. Perform backup and recovery procedures for mainframe and servers and monitor mainframe, network and server clusters to maximize performance and availability Technical Skills:
Hardware / operating systems: IBM V 2066-002 Z Series Mainframe TSO, IBM 3745, ESA/390-OS390, JES3, CICS, VTAM, RACF, Information Management, Net-View, Solve, Auto-Operator, Service Center v-5.0, HP Openview, SiteScope, VAX, and ERP back-ups, RS 6000 environment. IBM Compatibles Windows 95, 98, ME, 2000, NT X.X and XP. Provide Help Desk coverage from 7:00 p.m. to 7:00 a.m. Provide problem and change record tracking with Service Center.
Software: MVS, JES2 and JES3, CICS, TSO, DOS, Office XP Suite, Outlook, Project 98, Ghost v 6.0, WINSTALL, Partition Magic, Net Objects Fusion and Partition Magic 5.0. Work Experience:

Confidential

ITO Specialist, Server Administrator Rockwell Collins Data Center

First tier help desk for servers, Trouble shoot trouble tickets as they came in via OVSD then decide where
To route tickets for expedited trouble shooting. Most of the issues encountered are handled by L1 support.

Confidential

Computer Consultant, Self employed while employed with National Computer Systems May, 1998-Present Install LAN's for small businesses, set up security for LAN's Firewalls etc. Configure
Network for optimum performance, build PC's and install software as requested by customers and Maintain network for optimal performance
Computer Technician, National Computer Systems, 2510 North Dodge Street, Iowa City, IA 52245 September, 1997-April, 1998. Network Systems Support Department
Install software and hardware as requested by internal customers Troubleshoot Network, Hardware and Software issues utilized the Ghost Program to image hard drives and utilized WINSTALL Program to install software requested by the customer