Systems Support Technician Resume Profile

INFORMATION TECHNOLOGY SPECIALIST

Detail oriented, results driven IT specialist with a proven track record in system support within a diverse environment. I have the ability to take ownership of multiple projects from start to finish amidst constantly changing priorities. Heavy experience with laptop and PC repair including but not limited to full laptop disassembly, RAID configurations, disaster recovery and imaging . Extensive Desktop support ranging from simple email issues to LAN or WAN failures.

Technical Proficiencies:

Operating Systems:

Server 2008 R2, Server 2003 R2, SBS 2008, Exchange 2007, 2010, Mac OSX, Linux/Unix, Fedora, Windows 9x, XP, Vista, Windows 7

Applications Software:

Hyper V, VMware, MDT, WDS, Microsoft Office Suite 2010 earlier, Symantec Ghost, Backup Exec, Light speed Filter, Open Office, Acronis True Image, Outlook 2010 and earlier, Zimbra, Virtual PC, IE, Firefox, Mac-mail

Hardware:

Cisco 2600 series routers, Catalyst Switches, D-Link DSL routers, Encore DSL routers,
Linksys Wireless routers, Dell PC's Laptops, Lenovo Thinkcentre Desktops, T420 T430 Laptops

Protocols:

PPPoE, TCP/IP, FTP, OSPF, SSH, SSL, Telnet, ICMP

Professional Experience:

Confidential

Systems Engineer

Manage the creation of users and groups in Active Directory
Manage user mailboxes within exchange 2010
Responsible for 1200 machines across 5 sites-including 200 laptops
Oversee and maintain enterprise of 30 servers and a 300 user staff across a 5 building campus
Managed crew of 5 during a summer rollout of 800 machines across two campuses
Created and deployed multiple win 7images on all machines across 5 locations
Met expected deadlines for imaging of entire district each summer
Manage all Cisco switches throughout the campuses 20 , updating configs, adding Vlans etc.

Confidential

Systems Support Technician

Systems Technician responsible for server collocation, internet, e-mail access
Server, PC, Laptop setup/maintenance and repair
Provide desktop assistance via phone, remote connection on site
Responsible for remote administration/maintenance of multiple Windows Server 2003 and 2008 R2 Systems
Assisted in the deployment of exchange 2007 at client site
Built and Deployed multiple domain controllers for client sites, as well as configuring domains and network infrastructure
Implemented DFS Replication between client domain controllers for data redundancy, eliminating single point of failure and in turn saving client additional hardware costs
Setting up client backups and performing restoration of data when necessary
Daily monitoring of client routers, PPoE sessions, line connectivity and bandwidth usage
Administration of Zimbra mail server handling multiple domains

Confidential

Quality Control Technician

Promoted from R D Chemist to Quality Control engineer
Maintain databases for customer and lab data
Scan Certificates of Analysis' and batch records into database
Receive, log and analyze incoming products
Utilize Microsoft office suite extensively

Confidential

Supervise teams during pilot and first production batches
Several Formulations launched to market
Quickly respond to changing client needs while meeting necessary deadlines
Create product ingredient lists for domestic and international requirements
Oversee OTC drug batches to ensure strict accordance to procedure and quality
Key Achievements: Many formulations went to market, generating substantial income for my employer and clients

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