Office Administrator Resume Profile

CAREER OBJECTIVE Seeking a challenging and rewarding position in a company that will utilize my education, training and work experience, and have room for a career advancement. Offering up to date knowledge and hands on experience in the Microsoft Operating System. Can contribute experience with the explaining technical terms and procedures to non technical users. Offering 5 years of customer service and phone support. MAJOR ACCOMPLISHMENT Confidential Intern/Instructors Assistant Assist student body with course material including Windows XP Pro, Windows Server 2003 and ISA Internet Security Acceleration Assist MCT with material preparation and classroom network technical support. Administer, test and support Microsoft practice labs prior to student participation. Test, troubleshoot and repair classroom computer equipment per instructor request. Install and configure Windows XP and Windows Server 2003. Employment History

Confidential

Office Administrator

Communicate with prospects, customers and Haygrove's UK office via phone, fax, mail and email. Screen calls and take messages. Mail and email sales literature, press releases, display ads, etc.
Complete E Ops calendar with staff movements and Operational Services to review and present Monday Morning meetings
To gain Supplier updates on parts and items needed to complete sales orders, communicate updates to relevant Sales Managers updating E Ship with update for all to review.
Collect customer information and enter into database. Manage ticklers and initiate web searches for information on prospects and for potential customers. Qualify prospects using knowledge of our product and the customer base.
Enter Orders directly into Navision ensuring commissions are correct and produce pick sheet for Warehouse Personnel.
Maintain a basic bookkeeping system including accounts receivables and accounts payables, print checks, generate customer invoices and statements. Chase slow paying accounts. Submit time sheets to Payroll Company.
Maintain warehouse inventory records
Maintain a workable file system on paper and computer. Keep sales and service progress charts up to date
Identify problem areas, propose solutions, and implement plans for corrective actions
Schedule trucks and complete paper work

Confidential

Administrator Assistant

Responsible for answering phones, taking messages and scheduling appointments
Coordinate call areas, New Scripts, and any other forms that were needed
Handled paper work including filling schedule, various data entry
Prepare and generate daily, weekly, and monthly progress reports
Responsible for interviews over the phone and in person, hiring and terminations
Trained new employees on the computer and phone systems
Confidential Starter Contact real estate agents to provide them with leads Transfer calls to specialists based on information provided Searched the web for prospects Confidential Customer Service Representative Educated Verizon customers about the benefits of purchasing FIOS internet service Adhered to state laws regarding redundancy Overcame customer objections when offering FIOS Services Communicated clearly, concisely, and tactfully to customers Confidential Sales Associate Managed inventory, which included replenishing shelves and ensuring accurate deliveries Assisted customers with locating products Wrapped and bagged customer purchases Ensured cash register contained the correct amount of money and adequate supplies of change Adhered to store's policies and procedures for each type payment the store accepted Confidential Customer Service Representative Communicated, influenced, and interacted with all types of customers and coworkers Managed customer conflicts Managed fleet of vehicles in the most cost effective manner possible Generated profits through up selling to customers Built relationships with regular customers

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