Career Objective

Results-driven IT expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

Profile

• Numerous years of progressive Information Technology project management / team leadership experience, with expertise in hardware, software, and systems installation, upgrade, deployment, administration, analysis, and security
• Proficiently define client requirements and ensure outstanding on-site and remote client service and assistance create, execute, and document complex technological solutions and processes
• Successfully install, configure, maintain, and upgrade equipment, software, and network settings reduce costs, minimize downtime, and maintain continuously smooth operations for critical systems
• Dynamic organization, prioritization, and time management skills consistently achieve deadlines while maintaining high quality standards
• Proactive team player equally effective in independent and collaborative environments

Technical Proficiencies

• Applications: Microsoft Word, Excel, Publisher, Corel, Lotus Notes, Lotus Notes Applications, Paradox, AmiPro, Word Pro, Lotus Smart Suite, WordPerfect, PowerPoint, Web Explorer, Oracle, Visual Fox Pro, SMS Service Management System , CCMail, LAN, Netscape 5, Desktop Publishing, WordPerfect Presentation, Quattro Pro, Word 2000, What's Up Gold Monitor, Microsoft Office Suite 2000-2010, Access97, Microsoft Outlook, Microsoft Exchange, Microsoft Office 2000, ARCserve, Visio, Microsoft Project, Bluecoat, Voyager, Remedy
• Security Software: Check Point Firewalls, Cold Fusion, F-Secure, ISS, Real Secure, Cyber Cop, Snort, L0phtCrack, Cisco Pix, Crossbeam, ASA firewalls
• Operating Systems: Windows 2000, Windows XP, Windows Vista, Windows 2007, Windows NT 4.0, Windows 95, Dos, OS/2, OS/2 WARP, Gold Tape LAN server, NetWare v3x, CMS, Netview, VTMS Tape Librarian System, Data General MV/4000, Novell 3.x,VMware

Professional Experience

Confidential

Network Security Services Engineer, Information Security /Managed Firewalls Services

• Applied depth of technical expertise towards designing, developing, testing, implementing, optimizing, and ensuring security of infrastructure systems for business and engineering environments
• Collaborated with clients and interdisciplinary team members to understand business environment, technical context, and organizational objectives to better understand goals for implementations, upgrades, and conversion projects
• Performed cost and feasibility analyses for proposed projects, presented formal proposals to key decision-makers, and facilitated communications between technical and non-technical personnel
• Defined project scope, plan, and deliverables gathered user requirements and clearly conceptualized integrated network, hardware, and software solutions active role in change management processes
• Created network designs, prepared infrastructure documentation, contributed to testing and implementation
• Supported the Security Engineering team as a member of the managed firewall/VPN/web hosting access group configured firewalls and set policies and rule bases to achieve security goals on some virtual teams
• Supported fortune 500 companies such as Kodak, Xerox, Sun, Bellsouth, Capital One, GM, MCI, Capital One
• Spoke with clients to identify, analyze, troubleshoot, isolate, devise and implement solutions to infrastructure systems problems

Team Leader / Technical Leader Backup TDY

Confidential

• Played a critical role in creating the USPS security standards, policies, audits, risk assessments, and procedures within the DSOS Operations area administered user accounts for the CMF and all AOI domains
• Secured and administered 85 domains, managed permissions and access, maintained file tree structures, and made recommendations to ensure security compliance
• Developed process for auditing permissions and created the input/output results and design for audit report

Information Assurance Services

Confidential

• Supported systems monitoring office SMO team, server hardening team, and penetration team
• Identified and evaluated vulnerabilities and security software options identified over 800 common ISS System vulnerabilities and fixes
• Prepared a server hardening document for ColdFusion 4.5, procedures and processes, escalation procedure document, and install guidelines

Team Leader

Confidential

• Identified training needs/deficiencies, coordinated training and mentoring plans, and reviewed performance of team members
• Personally mentored new consultants on effective troubleshooting techniques and proper use of software tools to accomplish job responsibilities assigned team leads and delegated responsibilities
• Created technical documents, proactively monitored ACD stats throughout the day, monitored 1 2 remedy tickets, and provided ongoing information on deployments, upgrades, and releases impacting call volume
• Additionally served as Network Systems Administrator - Tier 2 3 Support responsible for troubleshooting network, hardware, and configuration problems for over 1000 networked NT servers/workstations and Windows 95 workstations
• Performed Radio Frequency system administration and troubleshooting, TCP-IP troubleshooting, remote systems management, application configuration management, system capacity and performance management, and issue investigation and resolution
• Executed Windows NT/Gold Tape LAN services including account administration, booting system, printing, supporting application interoperability with IPX and TCP/IP, diagnostics, and troubleshooting utilities
• Acted as technical lead for NT server issues with Oracle databases, created user accounts, and maintained database integrity of Oracle databases on NT 4.0 and 3.51 servers

Technical Support Specialist ISP

Confidential

Provided technical support for a 24x7 outsource ISP duties included connectivity issues, setting up email login accounts, processing sales orders for service, troubleshooting various platforms, and assisting clients with any internet problems

Senior System Analyst

Confidential

Created departmental calendar and monthly reports to ensure adequate staffing, provided second level support for tracking applications in a VM environment, trained new employees, and served as primary point of contact for support and problem solving received Vision Award from management and staff

Systems Operator/Administrative Assistant

Confidential

Supported directors across multiple departments in planning, scheduling, and troubleshooting computer systems trained directors in use of software

Microcomputer Specialist

Confidential

Planned, directed, and maintained user education course evaluated effectiveness of resources and training