OBJECTIVE

• To obtain a challenging position as a Network Administrator/System Administrator in a fast - paced organization with varied responsibilities and the potential for advancement.

SUMMARY

• Have over 6 years of experience in Information Technology and 2 years experience as Computer Instructor. Have earned Cisco’ Certified Entry networking technician CCENT and Cisco Certified Network Associate CCNA certifications.
• Knowledge on configuring routing protocols RIP, OSPF, EIGRP.
• Sound knowledge in IP addressing and Subnetting.
• Knowledge in configuring Vlan’s in Layer2 switches.
• Strong knowledge in OSI and TCP/IP models and their associated protocols.
• Strong knowledge in Windows 2003/2008 server administration.
• Sound knowledge in Active Directory and Group policies administration.
• Administering and maintaining Intuitive Voice Technology PBX.
• Knowledge on configuring site to site and remote access VPN.
• Attending and resolving day-to-day operational issues with Tickets.
• Flexibility in working in different shifts and being 24/7 on call rotation.
• Knowledge on installing and configuring Virtual machines using VMware with ESX Server 3.5 and Microsoft Hyper-V.
• Installed and Configured DNS, and DHCP Servers.
• Excellent team player with good communication, analytical and problem solving skills.

TECHNICAL SKILLS

Hardware: Windows, Dell hardware, SCSI devices, Direct Attached Storage

Operating System: Windows XP/Vista/7 Server 2003/2008

Networking: TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, RoutersSMTP, POP3, NAT, VPN, VLAN, LAN/WAN

PROFESSIONAL EXPERIENCE

Confidential, Falls Church, VA

IT Specialist/Network Administrator

Responsibilities:

• Setting up workstations, installing, configuring and supporting LAN, WAN, and a network system or a segment of a network system
• Provide technical support to local and remote clients.
• Resolve network and client issues related to servers, desktop computers and related software
• Installed, upgraded and maintenance of server hardware components as per requirement
• Configure and install software and hardware
• Perform maintenance runs, adding and removing users from domain controllers, updating workstations, configuring applications
• Update and maintain workstations and servers
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability
• Perform backups using Symantec Backup Exec solution
• Responsible for supervision of backup and disaster recovery operations
• Maintain local and server based anti-virus software (Norton, Panda, and MacAfee etc.)
• Deploy and configure Windows 2003/2008 Servers
• Knowledge on Installing, Configuring and troubleshooting Exchange 2010 in multi-tenant environment
• Add network printers/copiers
• Add/remove users using Active Directory
• Add Exchange accounts
• Perform Exchange 2003/2007/2010 maintenance
• Resolve issues with Blackberry server and client configuration
• Maintain Windows XP, Vista and Win 7
• Installation and management of VOIP PBX(Intuitive Voice Technology) systems
• Configuring the small range routers such as Linksys, Netgear etc.
• Responsible for PBX (Intuitive Voice Technology) administration which includes configuration, deletion, maintenance and other daily activities for multiple sites.
• Installed Virtual machines using VMware and Hyper-V.
• Installed, Configured and troubleshooted IIS server.
• Monitoring multiple sites using LabTech Monitoring tool.
• Remote administration and management of LAN/WAN

Confidential, Falls Church, VA

Help Desk Technician

Responsibilities:

• Troubleshooting/Repairing problems
• Maintained trouble-ticket system to record and track user calls and e-mails known as TRACK-IT.
• Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation
• IP addressing troubleshooting
• Troubleshoot network connectivity problems whenever a site goes down and documented the problem and action taken to resolve the problem
• Installation of all desktop with operating systems
• Printer, scanner installation
• Creating and maintain the OS images of all models of Desktops with Acronis True Image.

Confidential

Junior System Administrator

Responsibilities:

• Planned and implemented the Active Directory Structure and Support for a user base of 200
• Adding, deleting, and changing users, groups, and permissions for them using Active Directory
• Deployed Remote Software Installation and Management using Windows 2003
• Supported and executed upgrade from windows 98 to 2000 and windows 2003
• Creation of FAT, NTFS file systems and conversion from FAT to NTFS
• Installations of Computer hardware such as PCI card, memory upgrade etc.
• Device errors (Printer, NIC, CMOS batteries.)
• Applied patches for the operating systems and applications
• Strong knowledge of TCP/IP
• Installation and Configuration maintenance of Routers and Switches
• Installed and configured Cisco Routers, 2500/2800 Series
• Implementation of network, which includes configuration of routing protocols, Vlans, IOS installations
• Worked on 24/7 environment with on call support

Confidential

Computer and Math Instructor

Responsibilities:

• Taught basic and advanced algebra class
• Created syllabus for Computer and Math classes
• Taught basic computer skills such as MS DOS, MS Office, Windows etc to advanced computer skills