Systems Engineer Resume Profile
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Objective: To become a valuable asset to your company by supplying a set of superior network, server, operating system, and customer service skills.
Work Experience:
Senior Operating Systems Engineer
Confidential
- Function in the capacity as the lead personnel to maintain a server systems consisting of 4 distinct networks for APL testing at the St. Julien's Creek Naval Base.
- Work on projects relating to voice over a classified network.
- Familiarity with IA Information Assurance procedures, STIGS, DISA procedures, and US Government and Military procedures
- IT Security within the network
- Network work with enterprise level Cisco switches, Juniper firewalls, VLAN, routing, and other advanced network equipment/concepts
- Work on accreditation with DISA regarding our lab for our Unified Capabilities system.
- POAM, proposals, project work, and product research.
- Ability to work with little or no direction towards a common goal
IT Security Contractor/Managed File Transfer Expert
Confidential
- IT Security Contractor at the Sentara datacenter in the role of a Managed File Transfer Expert. I monitor and maintain a proprietary FTP solution called Axway that runs on a SuSE linux derived OS. It is used by Sentara to move files internally and externally to the organization. Some of my responsibilities include:
- Monitor and maintain the OS, database, and Axway software.
- Monitor ticketing system.
- Monitor job processes within Axway.
- Assist with building and automating complex new FTP jobs.
- Mount Windows shares inside of a Linux OS.
- Creation of vulnerability scan summaries, use of RSAM, Nessus scanning utility, Barracuda spam filter, and other IT Security related tools.
Systems Administrator/IT Manager
Confidential
- The sole IT tech responsible for the network health and system integrity of all systems within the company. We have 4 sites, Leesburg, Chesapeake, Cox Colocation, and Bedford where managed systems are present. A few of my responsibilities:
- Phone system administrator, firewall monitoring and administrator, web server monitoring, Linux/Windows server maintenance, Exchange configuration, Active Directory usage/configuration, server deployments, basic troubleshooting of systems, Xerox configuration and troubleshooting, Apache in CentOS and FreeBSD setup as a Wiki site and integrated into a SVN code repository.
- A few of my accomplishments:
Network Administrator
Confidential
- Administrator for a large client base via a mixture remote support and on-site support. The services department that I work in is the catch-all for all issue that arises with users both internal and external.
- It is our responsibility to resolve tickets, whether proactive or reactive, for our clients including internal IT I have a wide-variety of experience with MANY different platforms. Truly and honestly, the list could go on for pages, but a few of the items we manage: Aruba wireless, Cisco switches, all Microsoft Server OS 2003 and onward , Active Directory, Exchange 2003 and onward , Dell Equallogic, iSCSI device attachment, firewalls, Backup and Data Recovery software, Linux CentOS and RedHat, Mac OS X 10.4-6, Juniper switches, Cisco routers, SCVMM, Hyper-V, Server 2008 Core, WSUS, proprietary software used by KIS for management of our network and for our ticketing system, Citrix, UPS WorldShip 2012, UAC, registry changes, domain and user policies, Sharepoint, SQL Server, Failover Clustering, Windows SBS 2011, proprietary software used by our clients...the list goes on
Tier 3 Network Operations Staff
Confidential
- Assist students/faculty/staff via telephone for escalated issues
- Hands-on and phone troubleshooting skills
- Familiar with encoding procedures, documentation, network routing over a satellite based network, VOIP systems.
- Security protocols at a campus-wide level
- Supported H.264 and H.323 protocols as well as both audio and visual quality on said protocols.
- Worked with Cisco, Tandberg, Polycom, and all major computer manufacturers daily including Apple .
- Deployment of video conferencing and VOIP hardware to sites.
- Creation of intricate policies using a GUP and deployment of Symantec Endpoint Protection clients.
Help Desk Client Representative
Confidential
- Part of the Sanofi-Aventis pharmaceutical contract team.
- Assist our client via remote sessions and telephone
- Phone troubleshooting skills
- Passed company mandated exams and certified with Clarify phone software
- Familiar with queues, call center environment, and domain processes
- Network security standards encountered daily
Recipient of the prestigious, company-wide Legendary Service Award
Laptop/Motherboard Lead Technician
Confidential
- Keep track of all repairs in the system
- Replace DC jacks
- Integral knowledge of parts and ordering systems
- Provide customers with support via phone or in person
- Diagnose and repair motherboard problems
Technician/ Head of RMA Dept.
Confidential
- Required to keep organized files of RMA numbers incoming and outgoing.
- Company purchases of supplies needed among other items and services.
- Commission-based sales experience
- Basic retail front maintenance
- Faxing of important documents to vendors
- Created the company's first RMA Dept.
- System building/deployment on-site experience.
On-Site Technician/ Shop Technician
Confidential
- Troubleshooting on-site for customers.
- Business relations with high power clients.
- Server deployment on-site and in-shop with Windows 2003 Server.
- Cleaning duties
- Customer service when in store and on site
- Phone answering skills
- Computer hardware classification and compatibility experience
Manager's Assistant/Network Maintenance
Confidential
- Courtesy calls to customers to follow-up after installation has occurred
- Administer computer repairs and network solutions when required
- Keep track of measurements and customer orders
- Engage with customer on their order payment and up-selling of company services
- Taking reports and keep track of contacts