Management Professional /Systems Administrator / Systems Analyst

Motivated, personable, business professional with over twenty years of varied technical and management experience, mainly in Air Force computer systems and application testing as well as the aircraft engine and heavy truck assembly markets. Talent for quickly mastering technology recently achieved certification in a number of IT areas. A well-balanced career background, coupled with real-life computer experience has provided the ability to undertake many different tasks and see them through in an efficient manner from start to finish. Promptness, reliability and a knack for concise communication make me an asset to any work team or organization.

AREAS OF EXPERTISE:

• Applications Administration Network Administration Program/Project Management
• Leadership Supervision Communication Skills Technical Documentation
• Functional Requirements Analysis Tech Support/Helpdesk Employee Training
• Software Testing/QA Analysis Production Coordination Strategic Planning Logistics
• Software Development Life Cycle Problem Resolution PC Repair Upgrades

RELEVANT PROFESSIONAL EXPERIENCE

Confidential

Software Test Manager

Responsible for all software testing coordination for the Air Force Automated Business Services System ABSS program including test planning, scripting and execution, defect management, performance measurement and reporting. Documentation duties included creation of the Software Test Plan, Software Test Reports and administration of an in-house test management database. Successfully managed a four person test team responsible for integration and regression testing and developed and coordinated IOC and GAT testing processes with responsible outside parties. The position also accepted responsibility for project scheduling and weekly maintenance of the schedule. Assumed help desk duties as needed and assisted in user support of the ABSS application. Consistently delivered scheduled releases on time and within budget.

Confidential

System Administrator / Software Testing Tools

Initially employed to evaluate the use of Mercury Interactive's software testing tools, Mercury Quality Center, QuickTest Pro and LoadRunner, providing software testing support through manual and automated script creation and execution. Progressed into a system administrator role and was instrumental in the configuration and administration of the Air Force's EBS Support Tools systems, including both test and production environments, comprising six Windows 2003 servers and including approximately 200 users. Responsible applications included Telelogic's Synergy, Change, System Architect and DOORs as well as the Mercury tool suite. Additional responsibilities also included Section 508 compliance testing on Air Force EBS intranet applications using COTS software and revolving 24-7 on-call support for the Enterprise Operations Center Help Desk.

Confidential

Systems Analyst IV

Effectively served as Systems Analyst/Web Designer for the Air Force Technical Order Catalog website utilizing Cold Fusion Server, Dreamweaver and Microsoft Access to fulfill the mission. Developed a CD-ROM version of the website, using Visual Basic for offline use in the field. Also maintained and produced a sanitized foreign military version for use overseas. These responsibilities entailed conversion of JCALS Oracle data into Access format, HTML and Visual Basic programming, application testing, help desk support and collaboration with Technical Directorates and Program Managers throughout the Air Force. Designed an online Discrepancy Reporting System used by Technical Order Catalog users to document outdated or incorrect information.

Confidential

Production Supervisor

Effectively supervised 50 union employees in high yield production departments within the paint facility, shipping department and component repair departments. Responsible for daily production goals, employee safety training, scrap and loss cost control, paint and repair quality control and supplier coordination. Directly involved in the launch of a new EDI system for tracking truck cab shipments, both within the facility and between Canadian subsidiaries. Daily activities included labor union negotiation and conflict resolution, resource and labor allocation, inventory control and JIT production scheduling. Performed weekly briefings with senior management on department efficiency, productivity, output and product yields.

Confidential

Home Delivered Meals Program Manager

Employed as the Program Manager for the Home Delivered Meals Program for Montgomery County and as such was responsible for the successful completion of the program on a daily basis. Duties included supervision of meal production by volunteer and paid staff, employee and route scheduling, preparation of grant applications, implementation of health and safety regulations, management of office staff which included three office personnel and two licensed social workers, customer service, public relations and hiring of volunteer and paid staff. Additional responsibilities included policy and procedure development, process improvement and food quality and safety audits.

Confidential

Quality Control Supervisor, Customer Support / Marketing, CNC Laser Operator

Originally hired as a CNC Laser Operator, producing precision aircraft engine components for General Electric Aircraft Engines. Soon promoted to Quality Control Supervisor for the Non-Destructive Testing Department with responsibilities for X-Ray, FPI, Hydro and Clean Room and Warehouse/Shipping activities. In this role, responsibilities included employee training, supervision of quality control procedures, production scheduling and promotion of the Continuous Improvement philosophy. Received letter of recognition for participation in the creation of the Elano Quality Manual.