Summary

As my resume reflects, I have experience in human resources, administration, litigation support, customer service, secretarial, data entry and government contracting through my various positions. Both my skills and my nature have allowed me to work well in high pressure situations and environments. In addition, you will find that my background qualifies me as an outstanding candidate ideally suited to your present needs. I would like to welcome the opportunity to meet with you and discuss my qualifications in greater depth. Should you have the need for additional information, or if you should like to arrange for an interview, please feel free to contact me at your earliest convenience.

Objective

To obtain a position which would allow me the opportunity to bring my hard working nature and professionalism to a company that will allow me the opportunity for growth.

Confidential

Customer Agent /Administrative Assistant

• Responsible for controlled inventory, daily cash bank and accuracy in timely completion of customer transactions to include but not limited to vehicle registrations, certificate of titles, insurance compliance, and driver's licenses.
• Provide professional telephone etiquette while utilizing multi-line government agency telephone and public announcement system.
• Update and maintain payroll filing system for accessible records for the agency's timekeeper.
• Advise customers of rules and regulations from Maryland Department of Transportation MDOT -MVA's policies and procedures pertaining to vehicle services and driver's license services.
• Display superior customer service in accordance with MDOT-MVA's mission statement.
• Prepare correspondence, both internal and external, for public distribution through effective written skills on behalf of the management team.
• Adhere to confidentiality rules and regulations set forth by MDOT-MVA.

Confidential

HR Assistant

• Replying to password issues that are simple and straight forward for GAO careers.
• Responsible for setting up retirement Seminars and other Benefit Area Seminars/Sessions FEHB Open Season .
• Prepare GAO Appointment Affidavits for new employees.
• Use DM which is an internal Data Management system for GAO employees to create and maintain spreadsheets for Recruiting and Hiring Center to keep track of current and potential intern employment. I.e. expectations, assessments, and final assessments.
• Responsible for scheduling interviews with Department Heads regarding possible hiring, intern certificates, and intern final assessments.
• Responsible for Student Loan Program inquiries, validation, accuracy, notifications, file updating, and program statistics.
• Prepare and/or revise various HCO manuals and letters as requested.
• Responsible for completing service awards and retirement gift requests per request.
• Responsible maintaining SOP for HCO. I.e. Intern program, HCO affiliates, Schools, etc
• Responsible for updating and maintaining retirement tracking system via email, hard copy personnel files, and DM files delegated to Department Heads for program budget analysis.
• Responsible for reviewing benefit documents for accuracy and budget approval.
• Responsible for obtaining clearance for potential employees which include ID badges, laptops, keys, access to DM etc
• Responsible for exiting interns. I.e. keys, ID badges, DM documents, passwords, and accessibility.

Confidential

HUMAN SERVICES SPECIALIST

Case Worker:

• Conducts scripted telephone interviews with applicants.
• Entered information into complex database in order to register applicants for disaster assistance.
• Determined applicant needs according to procedures, and provided standardized referrals to disaster programs.
• Recorded appropriate applicant data and responses using NEMIS application. Determined status, approval and denial of applications for assistance by researching case information.
• Updated applicant contact information using NEMIS application.
• Route cases to appropriate officials.
• Index files applicant files.

Registration Intake:

Answer phones, record information via script into NEMIS for disaster applications provide referrals, and answer policy questions.

Help Line:

• Answer technical procedural questions received from callers regarding the Individuals Households Program.
• Provide status updates to caller who previously applied for assistance. Appropriately direct callers who seek information about FEMA.
• Make agency or program REFERRALS to the appropriate disaster assistance providers.
• Make personal informational changes as needed in NEMIS based upon data obtained from applicant.
• Distribute HOUSING resources maintained by the DFO to applicants in need of rental resources.
• Identify communicate issues regarding the disaster operation to appropriate DFO/NPCS staff.
• Communicate to Lead/Supervisors of special needs cases. Etc .

Confidential

ADMINISTRATIVE ASSISTANT

• Updated providers files, Verified billing, physical and directory addresses via email, fax and phone with correspondence mailed to us.
• Verified Tax ID number changes, additions, and deletions to providers files via email, phone, and fax.
• Made sure all providers had license certifications to practice in which ever state they practiced in.
• Verified W9 information was accurate.
• Change all data in the system when appropriate and sent verification to provider once system has been updated.
• Maintained logging in and out of all paper work that came through the facility to be worked.

Confidential

PAYROLL/HR ASSISTANT

• Processed semi-monthly payroll for 96 - 250 employees through ADP and Paychex payroll systems. Processed all salary increases, retro-active pay, Overtime, garnishment, levy's, unemployment forms, terminations.
• Processed new summer employees for summer camps which consisted of 250 to 300 employees. I.e. enter in payroll system, create personnel files accurately with all vital information, etc
• Exited employees making sure everything they accrued with in time of employment has been turned in.
• Had constant contact with employees regarding payroll issues, taxes, insurance forms, benefits, status changes, Developed and issued administrative policies, procedures and guidelines.
• Ensured accuracy of bank reconciliation, tax reports, employee reports, new hire paper work, Labor distribution, W2 processing, timesheet hours, employee contracts.
• Maintained employee personnel files, timesheet files, payroll files and contract files.

Confidential

ADMINISTRATIVE ASSISTANT

• Direct and conduct administrative management activities by providing advice and assistance in areas of financial management, management analysis, personnel management and administrative services.
• Developed and issued administrative policies, procedures and guidelines.
• Provided administrative technical duties to the Division of AIDS, which include: general administration, budget, personnel, timekeeping TAIMS payroll database . Reviewed all forms, documents, correspondence, and issuances sent to our office for accuracy, completeness, and cost appropriateness adherence to procedural requirements.