Network Specialist Resume Profile

PROFESSIONAL PROFILE:

Information Technology professional with an extensive customer service background working with the general public and as a federal government contractor. Serving commercial customers and users for more than 10 years as a Network and Computer Administrator. Supporting client for more than 10 years from Computer Command and Control Center and Computer Support Specialist positions. Maintained satellite communications network for over 9 years. Held Secret level clearance valid from 1995 to 1998.

COMPETENCIES:

TCP/IP	Legacy CISCO switches	MS Office
PC Hardware	Legacy CISCO routers	Remedy
Intel platforms	CAT5 cabling	Windows Operating Systems
AMD platforms	Local Area Networking	Customer Service
Printer installation and maintenance	HP Open View	Help Desk

WORK EXPERIENCE:

Confidential

Home/Small Office LAN installation, cabling, configuration and maintenance
Create and manage end-user accounts in Active Directory
Computer Virus removal and prevention
Computer upgrade, repair and maintenance
Windows Operating System installation, configuration and maintenance

Confidential

Maintained critical and non-critical satellite network communications components, network access gateways and switches
Windows, Linux, VAX environments
Created and resolved Remedy trouble tickets
Created network data reports using Microsoft Office
Tier I/II support
Essential Personnel
Worked Day, Evening mainly , and Overnight shift as requested
Trained Network Operations Center analysts on equipment, processes and procedures
On-call 24hrs., 7 days 1st Point of Contact and Administrator for Honeywell security system
Promoted from Jr. to Sr. NOC Analyst in 2003

Confidential

Monitored ATM Asynchronous Transfer Mode network activity using HP-OpenView
Unix/Solaris environment
Created and resolved Remedy trouble tickets
Maintained ATM Asynchronous Transfer Mode switching and encryption devices
Secret Level Clearance used
Loaded encryption devices with monthly update
Tier II support
Worked Day, Evening mainly , and Overnight shift as requested
Generated shift turnover reports and logs for supervisors, Help Desk, and next shift

Technical Network Support Representative

Confidential

Advised users on policies, procedures and new site installations
Assist users with requests, new site information, and network questions
Secret level clearance
Tier I support
Unix/Solaris environment
Update Program Office with policies, procedures and new site installation
Coordinated network event scheduling for point-to-point or multi-point Video Teleconferencing VTC and/or IP simulations

Associate Network Specialist

Confidential

Logged software, hardware, communication, network or network interface calls from customers or alarms generated by network monitoring tools
Computer installation, upgrade, repair and maintenance
Tier I/II support
Communicated to the customer the status of support calls assigned to them
Documented in detail, the nature of the support request as well as the associated research and solution using the support center's call tracking system
Monitored network activity using network monitoring tools

LAN / Communication Technician

Confidential

Resolved trouble tickets for Naval Sea Systems Command NAVSEA users
Computer installation, upgrade, repair and maintenance
Secret level clearance
Tier I/II support
Administered Novell 3.x which included client configuration and server backups
Installed and configured operating systems and software packages
Cabled and configured PCs and printers for the Novell environment

Microcomputer Support Specialist II

Confidential

Created and resolved trouble tickets for Department of Health and Human Services users
Tier I/II support
Repaired, configured, installed and relocated PCs and peripherals
Cabled and configured PCs and printers for the Banyan VINES network environment

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