Senior Windows Systems Engineer/Administrator

Summary

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR with concentration in System Administration capacity for Top Fortune telecommunications industry leader. Proven track record of providing project management support in securing network hardware and software problem resolution. A tenacious and flexible individual experienced within the Windows environment and effective in interfacing with users at all levels of expertise. Established reputation as a results-oriented team member for completing projects as specified, while achieving customer satisfaction. Core Strengths Include: Project Management Assorted PC and Server Hardware Systems Administration Knowledge Training SCCM/SMS Server Application Troubleshooting Basic IP Troubleshooting VMware expansion Basic Clustering Knowledge

Professional Experience

Confidential

Microsoft Systems Engineer

18 years of Microsoft platform support, including fail-over clustering, within large enterprise server environments. Experience in supporting I.T. systems and infrastructure in a 24x7 production environment. Experience and expertise supporting Windows Server 2003, 2008, Windows clustering, IIS, and MS Active Exceptional analytic and problem solving skills. Directory in a systems administrator role. Expertise in Windows administration utilizing scripting and other forms of automation. Experience supporting and administering HP, Dell, IBM, and Compaq server and storage hardware. Web technology experience for the MS Windows platform, including multiple tier web/application layer designs. Expertise with network troubleshooting at the server level. Expertise with DNS, WINS and Windows networking protocols. Exceptional analytic and problem solving skills, with logical problem solving. Strong understanding of troubleshooting techniques. Exhibits mature organization and time management skills. Exhibits the ability to manage multiple high-priority assignments within a high-volume work environment. Experience with high availability environment with 99.99 SLA. Strong sense of urgency in support of all clients. Possesses excellent communication skills, both written and oral

Confidential

Senior Systems Administrator/Architect

3rd Level Support Intel System Support Response Team Night Shift , 2011 2013 Provided multi-domain support for over 10K users within Open Systems Support and Maintenance OSSM for Information Technology and Business divisions. Created and maintained ISO 9000 documentation compliant for several topics, such as SCCM and performance monitoring. Also, served as a technical resource for critical third-party applications, such as Microsoft inventory software, server health software HP SupportPaq and BMC Patrol , and antivirus Symantec Endpoint Protection and utilized Broadcom and HP Connect Intel teaming software. Supported and performed troubleshooting on 10K Win2K Win2K8 Servers. This produced minimal down time which allowed for maximum application response time. Resolved over 3500 CMIS tickets during 18 months ensuring resolution within hours of receipt, while eliminating approximately 80 of ticket returns on the same issue. Implemented over 2K change control records successfully. Ensured 99.8 completion rate within time specifications, exceeding company standard of 97 . Resolved over 150 CMD's during 18 months, where server issues required immediate resolutions. Assisted with over 150 Vender Dispatch Tickets to resolve hardware issues with zero repeat offenders. Expanded Disk on 100's of clusters, installed SP1 on 100's of servers with SQL 2005/2008. Upgraded 1000 VMware servers, with virtual memory and expanded disk space.

Confidential

Senior Systems Administrator/Architect

• Performed installation, configuration, troubleshooting, and routine maintenance for all NT 4.0, Windows 2000 and Windows 2003 servers which entailed Active Directory User and Group administration, backups, software upgrades, security patches, printer setup and connectivity and monitoring. Provided off hours network and PC support for high priority issues. Provide ongoing support for over 3600 geographically distributed servers and SAN solutions.
• Provided systems account maintenance for over 25000 users spanning multiple domains.
• Second level technical support for all file clusters in MCI on Dell, Compaq and EMC hardware.
• Domain merges user migration and server consolidation. Merged many departmental domains, migrated thousands of users and consolidated multiple servers into local enterprise server clusters.
• Administration, configuration, and management of Active directory and legacy domains.
• Implemented and supported over 45 Microsoft web clusters with IIS 4, IIS5 and IIS 6 including security and patch administration
• Member of First response team and then Night shift response team. Mission of team was to triage, diagnose and resolve all issues that came to the team. Nightshifts main duties were same but add to that was to implement all scheduled changes on systems during their maintenance window and document all changes and new procedures.
• Work to replace Verizon application systems to new Frontier applications. Building new servers,clustering ,documenting, assist with transitions of applications with application owners and DBA's.

Confidential

Senior Analyst/Systems Administrator

• Provided Level II III technical support for the division HQ and 17 remote locations, 1400 end users over various infrastructure to include 350 thin clients in the local call center, 300 mobile fleet using wireless technology, as well as various WAN LAN users. Provided off hour support for high priority issues.
• Planned and integrated a 17 office Windows 2000 domain with over 1200 computers, servers and printers. Administered primary and back up domain controllers, file and print servers, proxy server, IIS, media and e mail servers
• Computer Network and Account Security, designed and implemented policies for employee use of network, internet and e mail
• Designed and implemented the current backup systems using ADIC Scalar hardware and Veritas Backup Exec solutions.
• Created and implemented monthly Lunch Learn end user training for TWC's internal and external customers.
• Routinely created and maintained division standards for all hardware, software as well as domain policy standards. Negotiated hardware and software purchases for the division, successful saving thousands during new network integration.
• Coordinated service requests to vendors as appropriate and conducted necessary follow up to ensure satisfactory completion of service requests.
• Assisted in defining implementation and support strategies for IT infrastructure projects and coordinate with the Help Desk

Confidential

Technical Support Analyst

Provided Windows 2000 rollout upgrades for Bayer HQ and its satellite locations. Installed various software and hardware during the rollout process. Configured all network settings and network or local printers. Troubleshoot all hardware and software conflicts associated with Windows 2000 compatibility issue. Provide desk side technical support for Bayer HQ and remote locations. Contract Position.

Confidential

NOC Network Control Engineer

Provide 1st and 2nd level support for 5 different global data networks including Frame Relay on Nortel/Bay and Lucent Ascend switches, Newbridge ATM switches, Juniper M-40 routers, MLPS on Cisco 7500 series routers and Nortel DMS500 switches. Duties included but not limited to remote testing, maintenance and configuration of gateway and backbone switches, DAC's,Verilink and Digital Links, and to ensure proper documentation of all problem issues, changes and recovery. Supported the following protocols TCP/IP, OSPF, RIP, EIGRP and BGP over various mediums to include T-1/E-1,Frac T's,DS3, SONET, OC 3's,OC12's and OC48's. Software tools involved on a day to day basis include Unix Scripting, Lotus Notes, HP Openview, NMS, Office Suite, ETMS, Mainstreet 46020, Sniffer and other proprietary applications.

Confidential

Installation Migration Technician

Provide initial configuration, setup and installation of Nortel Networks employee leased Dell PC and Laptop systems. Duties include configuring TCP/IP, setting up and installing printers, and configuring various software packages. Install new workstation, migrate customer's data, insure connectivity and complete functionality of the new PC and applications.

Confidential

IP Transport Support Engineer

Provided first level operational technical support for Interpath's IP and transport network Infrastructure using TCP / IP and related protocols. Troubleshoot router, and operating systems configurations, .remotely interact with systems to alter configuration or repair problems, update documentation to record new equipment, new methodologies, and changes in configuration. Initiate and follow through of customer problem tickets until resolution. Software: Openview, Exceed, INM, SNC, IDNX Remedy on both Unix and NT platforms

Confidential

Owner

Sales, Design, Building, Implementation and Installation of various customer solutions. Troubleshoot and technical support of customers Network systems. Set up and configure Lan/Wans, Client Server systems, peer to peer systems, and Application and database servers, Hubs, Routers and Gateways.