SUMMARY

• Result oriented professional with over 11 years of rich cross - functional experience in Incident management, Production Support and working knowledge in, AWS, Azure, Windows Server, SQL SERVER.
• Applying proven planning skills to IT improvement and transformation projects, including value proposition.
• Ability to acquire a clear understanding of the industry, technology trends with the distinction of instituting new practices to achieve business excellence while reducing overall operational cost.
• Extending high-end technical support and ensuring high customer satisfaction levels through promptly addressing their problems
• Excellent communication and interpersonal skills with proven abilities in resolving complex networking, and software related issues.
• Successfully transitioned multiple projects.
• Expertise in people management, business delivery operations.
• An integral part of the team, developed TSG’s and trained new hires.
• Good analyzing and problem-solving skills. Passion to learn and meet challenges.
• Well-organized and highly efficient working in a multi-tasking dynamic environment.
• Working knowledge in Azure Cloud services.
• Experienced in working with global teams and executing complex projects.

TECHNICAL SKILLS

• AWS Solutions Architect
• Strong knowledge of Azure cloud services
• Windows Server 2008/2012/2016
• Working knowledge on VMware
• Working Knowledge on PowerShell, IIS
• Basic knowledge of Java

PROFESSIONAL EXPERIENCE

Confidential, Camden, NJ

Lead AWS/Azure Cloud Engineer

Responsibilities:

• Provide Thought Leadership and Architectural expertise to customers migrating their on -premise Infrastructure / Applications / Data to the Cloud (AWS/Azure).
• Key SME in Cloud team and closely involved in AWS cloud migration projects
• Used ASR migration for Azure to Migrate OnPrem workloads.
• Okta based provisioning for the AWS console access.
• Policy based access for S3 buckets, roles.
• Implemented and maintained the monitoring and alerting of production and corporate servers/storage using AWS Cloud watch.
• Build servers using AWS, importing volumes, launching EC2, creating security groups.
• Created monitors, alarms and notifications for EC2 hosts using Cloud Watch.
• VPC design, Cloud formation scripts, AMI, Consolidated Billing for multiple AWS accounts.
• Design and Implement multi VPC environment for child accounts.
• Release Management, ITIL process for production escalations, Problem Management, Change management.
• Participate in architectural discussions to ensure solutions are designed for successful deployment in the AWS cloud.
• Support production environments including maintenance, audits and continuous improvement as technologies change.
• Use Cloud formation scripts for creating monitoring using AWS Cloud watch.
• Implement layer 7 app gateway and Load balancers for various applications and web servers.
• Production Support for cloud managed services delivery team.
• Architecting hybrid AWS/Azure and on premise solutions for technology clusters and patterns. Perform Cost/Benefit modeling and creating compelling business cases for migration.
• Embrace and focus on emerging technology and evangelize to the rest of the team.
• Migrate On premise workloads onto AWS/Azure and provide solutions for issue free migration to the cloud and present the ease and flexibility in maintaining the loads in cloud.
• Create NSG’s, rules with proper naming convention.
• Use Azure Storage accounts for the File share service.
• Launching Amazon EC2 Cloud Instances and Configuring launched instances with respect to specific applications.
• Perform S3 buckets creation, policies and the IAM role based polices.
• Worked on creating the Route tables, Public and private subnets.
• Patching servers thru Azure OMS.
• Healthy checks using Azure log Analytics.

Confidential, Waltham, MA

Senior Systems Engineer

Responsibilities:

• A Lead Systems Engineer for the company’s Windows platform across physical and virtual systems. Provided Level-3 support for Windows Enterprise Server systems.
• Review incoming Alerts and Escalations regarding errors with Windows Servers, SQL Server or IIS.
• Manage Windows Server Active Directory environment, including system installation, patching, security, account maintenance, upgrading, and retirement.
• Working on Building Windows servers, Patching and maintain the health of servers.
• Supporting and installing Windows Server 2012 R2 and Windows Server 2016 servers.
• Worked as a specialist in Windows Enterprise Server Engineering/Administration and as a support professional in multiple system areas.
• Change management using Service Now following ITIL principles.
• Provide Tier II and Tier III support for system/Server/Database related issues.
• System builds, upgrades, migrations and patch management.
• Maintain detailed WIKI pages for users and admins, documenting procedures for maintenance and troubleshooting.
• Hands and Feet support for Data center. Racking, Stacking and cabling Physical servers.
• Launching Amazon EC2 Cloud Instances using Amazon Web Services and Configuring launched instances with respect to specific applications.
• Installed application on AWS EC2 instances. Perform S3 buckets creation, policies and the IAM role based polices
• Implemented and maintained the monitoring and alerting of production and corporate servers/storage using AWS Cloud watch.
• Worked on a POC for Java.

Environment: AWS, S3, EC2, SQL Server 2008/2012, SNOW, VMWARE, Citrix, Windows 2008/2012 Servers.

Confidential, Redmond, WA

Senior Admin Specialist/Lead

Responsibilities:

• Root cause diagnosis, analysis and reporting, running conference calls to resolve high priority issues.
• Capacity, availability and lifecycle management of enterprise systems:
• Proficiency in managing performance tools, creating counters to monitor Windows Server / Exchange production environment.
• Built and configured multiple Windows Server 2012 R2 Virtual Machines. Administering, Monitoring and maintaining the health of Servers.
• Tracked issues and Risks.
• Perform product deployments, Server updates, Hotfixes and configure monitoring.
• Patching of servers using windows update, MS internal tools
• Service account password changes.
• Installing and maintaining SQL Server database systems.
• Established relationships and worked closely with application development teams.

Environment: SQL Server 2008/12, Product Studio, Bugger, IAdmin, Dashops, WIN 2008/03/2000/ NT4.0.

Confidential

Service Engineer

Responsibilities:

• Troubleshooting and Monitoring SQL Job Failure, Database Threshold’s, Monitoring Replications, Database Backup’s, Blocking Thresholds etc.
• Root cause diagnosis, analysis and reporting
• Working on change management (Creating new monitors and rules, disable monitors, threshold change, creating groups.
• Working on Incidents and investigations. Administering, Monitoring and maintaining the Servers.
• Worked on troubleshooting of Windows Servers 2008, 2012 R2.
• Health check of the servers, Performance monitoring and issues related to SQL
• Service Accounts password reset PROD environments with defined process document.
• Monthly Security patching, Backup and Audit
• Working with tools like Products Studio, Bugger and ticketing system (UTS) & RDS
• Maintenance work that involves rebuilding and/or installation of Operating System, Application, Monitoring tools, SQL Server and IIS configuration.
• Working on Hotfixes/Releases/Deployments and making Servers Environment Ready for Deployments
• Creating and scheduling tasks, SQL Server Jobs based on the business requirements.
• Monitoring Investigations - Keynote & Site Scope Root Investigations, Working with servers under NLB.
• Taking Servers out of rotation and bringing back into rotation on request by Site Services and Server Owners.
• Working with site services teams for Rebuild, Rename, and Reboot and hardware investigation, DNS Request.

Environment: SQL Server 2008/2012, Product Studio, bugger, IAdmin, WIN 2008/2003/2000/ NT4.0 Servers

Confidential

Responsibilities:

• Monitoring of the production servers through MOM and SCOM. Managing Core Infrastructure Monitoring Across MSCOM.
• Supported 24 X 7 Production environments.
• Managed the use of disk space, memory and connections.
• Reseating IIS and Application Pools as and when required.
• Monitoring Investigations - Keynote & Site Scope Root Investigations.
• Working with servers under NLB.
• Taking Servers out of rotation and bringing back into rotation on request by Site Services and Server Owners.
• Working with site services teams for Rebuild, Rename, and Reboot and hardware investigation, DNS Request.
• Troubleshooting and Monitoring SQL Job Failure, Database Threshold’s, Monitoring Replications, Database Backup’s, Blocking Thresholds etc.
• Troubleshoot the Application related issue for the Confidential . Report bugs in the websites and help in patching them.
• Was an integral part of the transition team in designing the reports and the guidelines for smooth transition of the project from Accenture to HCL

Environment: SCCM, MSE, IAdmin, Windows 2008/2003/2000/ NT4.0 Servers

Confidential

Remote Desktop Specialist/Identity Admin

Responsibilities:

• Work on the issues reported by the end users on Servers, Laptops, Desktops,and Printers.
• Mentor new technicians on floor to achieve the SLA’s and meet the prime targets on CSAT and Quality.
• Implement few quick troubleshooting for issues across the team to enhance the team performance.
• Monitor process performance and provide feedback on process improvements
• Application support for the account Astra-Zeneca.
• Creation, deletion and amendments of Manage Now, Change Management and Problem Management IDs. Raising BUGS for code related issues.
• Administration of user’s accounts (Creation/deletion and amendment).
• Creation of shared Drives and granting correct level of access to the Shared Drive as per Client’s Request
• Creation/Deletion of Mailbox and outlook troubleshooting.