SUMMARY

• I am an analytical and dynamic individual with a proven history of exceeding expectations through performance.
• I combine my effective communication skills with technical and functional knowledge to identify opportunities and deliver a satisfactory outcome while working alone or as a part of a larger team.
• I have proposed and developed various tools to reduce human effort and to avoid duplication of work.
• I have worked extensively in PEGA with hands on experience in Product Catalogue
• Framework (PCF) and Order Management Framework (OMF).
• I am trained in PEGA Decision Strategy Framework, Pega Marketing Framework and Pega Robotics, well versed with RDBMS like MS - SQL server, Oracle, DB2 and OS concepts.

PROFESSIONAL EXPERIENCE

Confidential

Senior Software Engineer

Responsibilities:

• Analyze the requirements, Plan and design the crucial items like Class structure and the Clipboard structure which directly influences the performance of the project.
• Communicate solution options to business owners/stakeholders.
• Lead the team members, delegate tasks, provide feedback for increasing their efficiency leading to successful delivery.
• Design the security layer for the application.
• Explore processes or applications and develop reusable Pega Framework components like Integration, UI controls, Flows, Flow actions, sections, correspondences, utilities and functions, and Agents which are common interfacing systems to most of the processes.
• Deployment and integration testing of developed components in Development and Test environments.
• Propose and develop robust architectural, reusable, cost effective, and implementable solutions to varying complex business requirements
• Construct Clipboard structure and design the User Interface by using Section, Flow Action, Repeating Layouts, Dynamic Layouts, Harness, Paragraph rules, HTML Streams, Portals creation and Skins.
• Based on the Business rules, create appropriate Decision rules like Decision Table, Decision Tree, when rule, MAP Values and Declarative rules like Declare Expression, Declare on Change and Declare Index.
• Design and develop Integration Components and develop custom components that add on to the integration.
• Supports, troubleshoots, and maintains production systems as required, optimizing performance, resolving problems, and providing timely follow-up on identified issues.
• Debugging the User Interface using Live UI to identify the issues
• Run the Tracer to debug the issues in the backend process and ensure that the correct rules and business flow are in accordance to the requirements.
• Anticipate the errors that might occur from the end user perspective and ensure that exception handling is done accordingly.
• Identify issues/ risks through PEGA PRPC features like Tracer, Clipboard and System Management Application.

Confidential

Responsibilities:

• Analyze the requirements, Plan and design the crucial items like Class structure and the Clipboard structure which directly influences the performance of the project.
• Communicate solution options to business owners/stakeholders.
• Lead the team members, delegate tasks, provide feedback for increasing their efficiency leading to successful delivery.
• Design the security layer for the application.
• Explore processes or applications and develop reusable Pega Framework components like Integration, UI controls, Flows, Flow actions, sections, correspondences, utilities and functions, and Agents which are common interfacing systems to most of the processes.
• Deployment and integration testing of developed components in Development and Test environments.
• Propose and develop robust architectural, reusable, cost effective, and implementable solutions to varying complex business requirements
• Construct Clipboard structure and design the User Interface by using Section, Flow Action, Repeating Layouts, Dynamic Layouts, Harness, Paragraph rules, HTML Streams, Portals creation and Skins.
• Based on the Business rules, create appropriate Decision rules like Decision Table, Decision Tree, When rule, MAP Values and Declarative rules like Declare Expression, Declare on Change and Declare Index.
• Design and develop Integration Components and develop custom components that add on to the integration.
• Supports, troubleshoots, and maintains production systems as required, optimizing performance, resolving problems, and providing timely follow-up on identified issues.
• Debugging the User Interface using Live UI to identify the issues
• Run the Tracer to debug the issues in the backend process and ensure that the correct rules and business flow are in accordance to the requirements.
• Anticipate the errors that might occur from the end user perspective and ensure that exception handling is done accordingly.
• Identify issues/ risks through PEGA PRPC features like Tracer, Clipboard and System Management Application.
• Update regular project status to the customer and conduct Grooming Sessions, Play back Sessions, R&D Sessions, Task Estimation, Code Review and Defect Triage meetings.
• Tracking application related issues and providing solution to resolve the same.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of Application.
• Mentor the Entrée Level Trainees (ELTs) by inducting them with knowledge on PEGA and domain knowledge.

Confidential

Programmer Analyst

Responsibilities:

• Developed various reusable tools to Create Operators and other rules in a single click after uploading the excel with the specifications.
• Implemented WIAM (Workforce Identity and Access Management).
• Worked on OMF and PCF framework
• Independently developed business logic using flows.(screen and process flow)
• Worked in Reporting rules like Report Definition.
• Created various scheduling rules like SLAs and Agents.
• Good knowledge of PEGA guardrails
• Involved in doing many Proof of Concept’s in PRPC.
• Conducted in-house PRPC training sessions
• Coded various PRPC activities, Data Transform, Validation, flow actions, assignments, SLA, correspondence templates,
• Experience in designing flows, defining rules, developing HTML streams, activities, Decision rules, Declarative Rules.
• Creation of Activities and steps for business logic implementation.
• Creation of the correspondence rules to send the emails.
• Manage the deliverables and Participating in business calls for Requirement gathering
• Analysis and estimating the hours for the defects/Enhancements.
• Creating OOTB features like Flow Actions, Sections, Harnesses, Controls, Navigation HTML and other customizations for developing UI elements as per business requirement.

Confidential

Responsibilities:

• Built re-usable tool "Production Log Analyzer" which helps in reducing the human effort and makes checking the Logs easier.
• Single Handily Taking responsibility of iSuite Production Offshore.
• Involved in all phases of SDLC for each release.
• Involved in calls with onsite team members to get requirements clarified from Business.
• Involved in creating technical documents like Unit test Case, Design Document.
• Involved in analyzing the most effective code change from the existing application code.
• Responsible for De-bugging and fixing the issues in QA as well as UAT environment.
• Used Tracer, Clipboard, and Rules inspector for de-bugging the issues.
• Responsible for Preflight Warnings walkthrough and adhere to best practices.
• Employed various PRPC tools in troubleshooting application and memory usage, including Tracer, SMA and Clipboard.
• Attending Status calls every day to discuss on the clarifications.
• Debugging the Components using PRPC Tracer, whenever problem in code occurs
• Interacted with the QA/BA Team for clarification of business requirements and defects.

Confidential

Responsibilities:

• Involved in enhancements and system improvement proposals.
• Coordinating with onsite for clarifications and interacting with Middleware support team and DBA team.
• Revise the Requirement Specifications with the users for better customer service and feasibility.v
• Developed a variety of Harness, Section and Flow Action rules for User Interfaces as well as a significant number of properties and htmlproperties to ensure user-friendly navigation and an intuitive display Identified and fixed Reporting errors.
• Employed various PRPC tools in troubleshooting application and memory usage, including Tracer, SMA and Clipboard.
• Involved in Validations, Flows and Activities using PRPC.
• Development of Modules.
• Attending Status calls every day to discuss on the clarifications.
• Debugging the Components using PRPC Tracer, whenever problem in code occurs
• Preparing Test Case documents
• Provide End to End Support from the Analysis Phase to Post production support phase.
• Production support.