Summary

Results-focused IT professional with experience in System Administration, server support and customer service, demonstrating the ability to improve network performance and implement solutions for overall IT infrastructure improvement. Experience in management and non-management roles.

Key Knowledge Skill Areas:

Software/Hardware Configuration Systems Documentation End-User Training Support LAN Operations/Monitoring RAID Configuration Network Support Level 1 Unix System Administration Network Testing Troubleshooting Multiuser Interface Staff Training Mentoring and Evaluation Desktop/Server Deployment. VMware 5.5 ESXi, Ubuntu Linux Server Administration, Confluence 5.6 documentation directory. ITIL Service Desk best practices. JAMF Casper Suite endpoint management, Problem Management Change Management, Software Asset Management. MAC OSX Snow Leopard 10.6 , Mountain Lion 10.8 Server 2.X/3.X support Server.app Lion Server Open Directory . Linux Kickstart. Microsoft Office 365: Deployment, Administration on demand, management, Directory Syncronization/Device Support Active Directory ADUC, Group Policy, WINS,Terminal Services Windows 2008/2012 Server. Blackberry Enterprise Server, VOIP, IOS device support. Solaris 9/10, SUSE Linux 10. Windows 7/8.1 installation of patches and updates.

Confidential

Infrastructure Support Specialist

Provided Desktop support, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for Unicef's large, enterprise-wide LAN/WAN environment. Working as part of the UNICEF ITSS Infrastructure and Global IT Support group. Providing support to over 400 global users as a team member. Mac OS X System Builds 10.9, MAC OSX account management: User Accounts and Security, File Vault, Firewall, Safari Security , Disk Management/maintenance, Activity Monitor. Mac OS X Network Services and Sharing, troubleshooting, Lan settings for VMware 5.5 ESXi, WIFI connection/disconnection problems. Provide support for a variety of applications and activities. This includes Windows Active Directory permissions, Office 365 Deployment Administration, Id Management, Mailbox Migration, Sharepoint, Password Syncronization to the cloud, troubleshooting user connectivity ISA , remote support resolving print server issues. Server rollouts: Installation, Imaging and Configuring of HP Proliant G6-G8 Servers and desktops as well as decommissions.

Confidential

Senior Desktop Support Technician

Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical workstation and network systems. Collaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies. Laptop/PC support remote and deskside, installed and configured operating systems and application software, and recommended antivirus and security procedures and tools. Performed periodic backups as part of the client's business continuity strategy. Trained users in equipment and application use. Casper Suite endpoint management for Windows 7/Mac OSX 10.9, Apple Open Directory, SMB, AFP IOS, mobile devices and remote support via Teamviewer. market data application support Installation and support for Bloomberg Terminal, Bloomberg Access Point . VOIP Server/Client installation and support for company client for real time communications.Support for Point of Sale applications, at client sites, Mobile Device support. Installation of patches and updates.

Confidential

Desktop Support Analyst

Provided Remote and client facing technical support to over 200 users, Imaged and tested all Desktops and Laptops before deployment Ghost 10 , deployed and configured Dell Blade servers. Configured Windows Active Directory permissions DHCP server scopes. Windows 2003/2008 Server Administrative Tool Group Policy, Device Manager, Performance Logs, Local Users Groups. Maintained Electronic file lists of all equipment in the domain and updated the Sharepoint to reflect all changes. Remote Desktop Support RDP to user's desktops and to Servers as needed for support and troubleshooting issues. Citrix Metaframe ICA Thin Client support. Used Remedy to log all support and service desk calls. MAC OSX Desktop/Server: Server 1 x Installation, setup, and configuration for creative advertising, Network Services and Sharing, Disk Management and Maintenance, User Accounts and Security . Avaya VOIP IP Phone installations and support SIP Traces, Wireshark, Outgoing/Incoming Call Traces .

Confidential

IT Support Administrator

Managed the day to day operations of the IT Infrastructure and supported 50 users. Desktop/Server Deployment, Configuration and Support. Supported 3 Offices Trained End Users In Application usage MS Office Suite, IE 6/7, Firefox, Blackberry Desktop Software .Active Directory ADUC Account Creation, Password Resets, DHCP Server Scopes, WINS, Terminal Services .Windows 2003 Server Administrative Tool Group Policy, Device Manager, Performance Logs, Local Users Groups. Upgraded desktops and Laptops. Setup printers multifunction/scanners/fax . Performed Backups using Veritas Backupexec. Windows 2003 server Admin Tool group policy, Blackberry/wireless support. Mac OSX 10 support for MacBook Pro and G5 desktops users. Imaged and configured all Desktops and Laptops before deployment to users using Nortons Ghost 10. Maintained the integrity of the Server Room and installed all security updates on all servers. MS Outlook configuration and setup for new user Desktops Laptops, Printer setup and support.

• Challenge: Implemented ManageEngine to pinpoint weaknesses in our IT infrastructure for ITIL
• compliance.
• Action/Result: Helped to identify weaknesses within our organization and to provide our infrastructure with Network Management HelpDesk ITIL, Bandwidth Monitoring.
• Application Management and Desktop Management.
• Security:Password Management.
• Active Directory reporting.

Confidential

System Administrator

Windows Desktop/Server Deployment, Configuration and Support. Active Directory ADUc Account Creation, Password Resets, Dhcp Server Scopes, Wins, Terminal Services . Windows 2003 Server Administrative Tool Group Policy, Device Manager, Performance Logs, Local Users Network Troubleshooting Via Tcp/Ip Protocols DNS, Tracert, Ping, Ipconfig, Netstat, Dig .Mac OSX 10 Support/Troubleshoot Routine Maintenance Desktops, Imacs, Macbook Pro Laptops.Cleared Caches, Repaired Disk Permissions, Preferences, Defrags, Check S.M.A.R.T Status, Safari Re-einstalled Software: MS Office Suite, Adobe Pro, Firmware Downloads and Updates.Winternals 2003 Erd for Trouble Shooting and Resolving Windows Desktop Kernel Issues. Veritas Backupexec Incremental/Full Backups At Client Sites. Citrix Thin Client Support.

Confidential

Data Center Support Analyst

Batch runs, backups/restores, HP Data Protector/Omniback, Arcserve for NT/Netware. HPUX 10.20, Suse Linux 10, NFS File Sharing, Simple BASH Shell Scripting, System Monitoring. Escalation Procedures, Network Troubleshooting Issues, TCP/IP , Hp Openview. Lotus Notes 6/7, Desktop/Laptop Imaging, Deployment and Upgrades. Ftp, Netvault, Network Monitoring, File Transfers, Server Monitoring. Symantec PC Anywhere, Citrix Metaframe Xp/Ica,. Setting Up Solaris 8 NIS Clients Nisinit -C Xntpd Nightly Help Desk Duties:Assisted Clients Over the Phone to Resolve Proprietary Software Issues.File Tranfers Via SFTP, RSA Secure Id Usage for Secure Data Access. Network Monitoring and Problem Escalation When Necessary To resolve Complex Issues TCP/IP Suite . AS400 System Support.

Confidential

Client Server Support Technician

Deployment and Upgrades in Solaris 8 and Windows 2000 Server environment, Ftp, Netvault, Network Monitoring, File Transfers, Server Monitoring. Symantec PC Anywhere. Network Troubleshooting with TCP/IP. Server rollouts and configuration. Active Directory ADUC Account Creation, Password Resets, DHCP Server Scopes, WINS, Terminal Services .Windows 2000 upgrades to Windows 2003 Server. Data Center monitoring utilized tools such as BMC patrol. Market Data Application Support Reuters