Technology Systems Analysis Concept Design Implementation Management

Highly skilled and well established technology specialist with over 13 years of experience in designing, implementing and evaluating systems, applications and infrastructure to ensure the initial and continual success of those reliant upon the technology needed in today's workplace.

AREAS OF EXPERTIESE

CAREER DEVELOPMENT

Confidential

Network Administrator

• Work directly with department management and staff to gather information and then to improve business processes mail room, loan boarding , resulting in increased efficiency and time savings.
• Interface directly with 3rd party vendors Fiserv, Centurion to pull together plans to upgrade and improve access to and operation of crucial mortgage loan boarding and servicing business applications.
• Research and document key business applications and systems while finding improvements in application and system use that increase productivity and business downtime.
• Continually help foster fellow IT members knowledge and growth of systems, applications and business processes.
• Act as a liaison between the mortgage division headquarters IT staff and the Wilmington loan servicing branch.
• Daily, monitor network, server and phone infrastructure to ensure 24/7 uptime.

Confidential

Systems Analyst/Network Engineer

• Daily monitoring, auditing and support of PHDMC's hardware, software and network systems that are crucial for operations across all of the organizations agencies.
• Administer Win 2008, Apache, IIS, Kronos, Active Directory, Exchange, Backup Exec, and VMware.
• Finalized the implementation and rollout of VMWare ESXi virtual server infrastructure, allowing PHDMC to consolidate servers and services to better utilize resources.
• Incorporated EMC VNXe storage solutions to centralize the PHDMC's resources for file, database and VDI storage.
• Worked closely with Air Pollution Control Authority to help develop new processes to pull and manage data from monitoring stations across the Miami Valley.
• Researched and tested several mobile device management suites and settled on MaaS360. Planned and implemented best practice security policies for a healthcare oriented organization.

Confidential

Software Integrator

• Interface directly with clients to gather requirements for the onsite implementation and rollout of Com-Net's digital signage packages in university, passenger and flight information markets.
• Win 2003, Active Director, SQL Server 2008, Backup Exec, IIS, MS Exchange.
• Work closely with Project Management, Sales and Software Support to ensure that implementation and post project support meets and exceeds clients' needs.
• Testing, developing, planning and documenting workflows to standardize project implementations.
• Implementing and supporting systems comprising SQL Server 2008 and Server 2008, running asp.net applications in IIS7, nationally and by remote deployment internationally.

Confidential

Network Administrator Systems Analyst Technical Liaison Client Support Specialist

• Led, managed and mentored the IT team to facilitate the implementation of new product rollouts, oversee and improve the product production line, and to help foster knowledge of security, development and support best practices.
• Management/administration and reporting/analysis of MS SQL databases which housed several million records of student progress through Read Right's reading program.
• User stories and use cases were documented and returned to developers along with recommendations on improvements, enhancements and changes to the client web portal.
• Design and management of internal systems Domain, Data, Network and external systems Web, Data, client Linux servers . Utilization of C .net to develop client applications and VB.net, Bash and Windows Power Shell for system automation.

Confidential

Security Analyst

• On a three month contract: led in the migration of Mead-Westvaco's worldwide enterprise data store security policies and storage structure utilizing Novell NDS, migrating away from Active Directory.

• Implemented the migration of the corporate data store, working closely with department heads to confirm that system, group and user policies were interrupted and implemented as planned.

Confidential

Senior Systems Engineer

• With minimal oversight, managed the Dayton, OH Systems Engineer branch which was responsible for the successful management of 80 hospital and physician Healthcare IT Systems.
• Gather client system requirements, design and architect network, build, set up, manage and administer Win servers, Active Directory, set up Exchange servers, administer Backup Exec and administer AIX-Unix servers.
• Strategically planned the design, implementation, migration and installation of Misys Healthcare System's EMR and Practice Management systems and the associated hardware and software required for successful, trouble free, use.
• Provided IT Leadership, Security, Network, Server and System administration for 40 physician offices that held a Systems Maintenance contract with Misys Healthcare Systems.
• Managed communication and work with third party vendors to coordinate infrastructure updates and technical procedures which ensured work was performed on-time and as planned.

Confidential

Client Support Specialist

• Extensive use of internal trouble ticketing software, knowledge base and other online resources to track down and resolve customer issues

• Responsible for the support of end users at 8 different Internet Service Providers located across the country.
• Employed knowledge of standard Microsoft Windows and Macintosh operating principles, including: TCP/IP connectivity, email application configuration and website design and implementation.