OBJECTIVE

• To work with an organization which gives me an opportunity to learn, grow and contribute towards the growth of the organization. To work as a responsible key player in challenging environments.

SUMMARY

• Around 6 years of professional experience in IT Industry as DevOps Engineer, Application Support Analyst.
• Good Understanding of technologies like HTML, Shell Script, JavaScript
• Good understanding of Azure cloud Platform.
• Experience with Jenkins Automation tool and CI/CD pipeline.
• Good understanding of Software Development Life Cycle (SDLC) like Agile, Waterfall Methodologies
• Experience with Docker container service, Creating Docker files, Docker Images & Containers.
• Experience with creating Kubernetes Cluster and deploying Docker images.
• Good Understanding of kubernetes components such as pods, services, deployments, ingress and configuring the same in Yaml.
• Experience with Oracle and MongoDB Databases.
• Experience with writing SQL queries, sub queries and joins.
• Experience with web server applications like Nginx, Weblogic, Apache2/Tomcat.
• Knowledge in Linux command line and shell scripting.
• Good understanding of monitoring tools like Splunk, Prometheus, Grafana, Kibana, Nagios, Tealeaf.
• Experience with TAPM tool for monitoring server level health.
• Experience with JSON, YAML and XML and JSON path querying
• Received POB (Pat on the Back), BRAVO awards and ACE award ( consecutive highest rating in an annual appraisal) .

TECHNICAL SKILLS

Programming Languages: HTML, JavaScript, Jenkins pipeline scripting, shell scripting, SQL

OS: All Versions of Windows, Linux

Database: Oracle, MongoDB, Cassandra

DevOps tools: Docker, Jenkins, Kubernetes, Splunk, Prometheus, Grafana, TAPM, Nagios, Tealeaf, CI/CD Pipeline

Utilities: SQL developer, Putty, WinSCP, Pscp

Methodologies: Waterfall

Application/Web Servers: Nginx, Apache2/Tomcat, Oracle Web Logic

Web Services: SOAP API, RestAPI

Cloud platforms: Azure

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

DevOps Engineer

Responsibilities:

• Monitoring Setup for new functionality/services/enhancements.
• Configure new alerts using TAPM and monitor micro service alerts and troubleshoot alerts.
• Coordinate with development teams to ensure readiness for upcoming release/changes/onboarding on new MS’s etc.
• Jenkins installation, Configuration, Project creation and complete end-to-end automate a task.
• Creating and managing cron job for running scripts or commands Confidential specified intervals
• Using Kubernetes for creating Deployments, Services for load balancing and adding them to Routes to be accessible from outside, troubleshooting any Kubernetes related issues.
• Deployed applications on various environments including Development, Testing, Stage, and Production.
• Create dockerfile, build and deploy Docker images as containers and container Navigation. write shell scripts to automate repeated tasks, Creating and managing Cron Jobs
• Proactively identified the issues based on errors with high volumes and impacting key business flows.
• Configure Prometheus and Grafana to monitor resource metrics
• Setup Kibana dashboards to monitor micro Services performance
• Configure TAPM to monitor application health and error codes.
• Collect production logs, debug, and check for errors
• Maintain and update Daily Error Tracker, Exception Tracker, and Incident Tracker etc.
• Performing Validation and Sanity testing according to business needs
• Join and help troubleshoot during outages, on Call and release supports
• Good documentation skill for knowledge base management, architecture diagrams, reporting, Root cause analysis.
• Troubleshoot production issues, provide quick workaround and preventive solutions.
• Coordinate with TFA, Product Owner and Business Analysts of respective Services for the requirements.
• Responsible for Creating & Executing KT (Knowledge Transfer) Plans for new team members.
• Provided recommendation to Dev leads for improving customer experience.

Environment: Jenkins, Docker, Kubernetes, GitHub, Putty, Apache2/Tomcat, TAPM, Prometheus, Grafana, SQL Developer, Linux, Splunk, IBM Tealeaf, Putty, Oracle, IBM TDP, JIRA, SOAPUI.

Confidential, Dallas

Application Support Analyst

Responsibilities:

• Responsible for resolving tickets, ensuring that production work goes on, and findings workarounds
• Ability to check debug logs to find errors
• Checking API calls to see what was sent and what was received.
• Monitoring different applications, addressing the alerts and taking necessary steps.
• Understanding End to End flow of Functionality.
• Validation and Sanity according to business needs across applications
• Excellent analytical skills
• Ability to work on multiple process / tasks and the ability to prioritize
• Multi-tasking and ability to prioritize effectively on routine tasks, over an extended period
• Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• Skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• 24/7 support of production support services to ensure the highest standards of availability and performance required by our business system
• Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.
• Update checklists for quality assurance and progress tracking following standard operating procedure.
• Ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPI.
• Ensure crystal clear communication and documentation as point of contact.
• Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected.
• Good communicationskills (English), Written and Verbal.
• Appreciated by clients for quick finding of Root Cause for high severity incidents.
• Appreciated and rewarded by Managersand team members.

Environment: SQL Developer, Linux, Nagios, Splunk, IBM Tealeaf, Putty, Oracle, SOAP UI, Remedy.

Confidential

System Engineer

Responsibilities:

• Providing 24*7 end to end support and act as point of contact for System Administrators to perform initial impact and Break/Fix assessment for Confidential &T across the globe.
• Monitor Events/ Alerts via the AOTS TM & CM (BMC Remedy) ticketing tool.
• Responsibility includes solving issues within Defined SLA.
• Handle all the Windows, SUN Solaris, HP-UX and IBM AIX severity 1 and 2 faults (including outages) and provide a root cause analysis to improve the overall efficiency and uptime of the system.
• Knowledge of Serverinstallations,configuration,andtroubleshooton OS, Hardwareandsoftware along with OS upgrades, system level patching and software upgrades.
• Conduct Failover exercise.
• Providing support in maintaining application and system availability to acceptable service levels.
• Aid in the coordination and execution of vendor hardware replacements.
• Assist to identify improvement opportunities/chronic problems.
• Coordinate Cross Functional Restoral efforts with all IT support groups.
• Handles Hardware Break/Fix and Vendor ACD calls
• Backup track and restoring of files by NT Backup and VERITAS Net Backup.
• Resolve application, hardware and software related issues to maintain acceptable service and customer satisfaction levels via ITIL Defined Process.
• Provided guidance, feedback, Knowledge Transfer and developmental experiences to other peers to encourage teamwork and always tried to maintain a positive work environment.

Environment: IBM Netcool, Remedy RA, AOTS Remedy 7.5, Putty, IDC, UNIX, Linux, HP-UX & AIX