SUMMARY

• Organized and methodical Information Technology Engineer with over 7 years of experience building and testing network systems to ensure products meet applicable specifications.
• Experience in Cloud Architecture, Implementation and Automation. An outstanding performer in building high quality solutions that are scalable, highly available and fault tolerant tailored towards an enterprise goal.

TECHNICAL SKILLS

AWS Cloud Resources: EC2, S3, VPC, RDS, Route 53, ELB, CloudFormation, CloudFront, Auto Scaling, Elastic Beanstalk, Lambda, DynamoDB, EFS, IAM (best practices), AWS Certificate Manager (ACM), AWSCLI, CloudWatch, CloudTrail

Automation tools: Terraform, Ansible

Operating Systems: Windows, Linux

Routing and Switching Platforms: (Cisco, Juniper, Alcatel, Motorola, Nokia)

Server and Storage Technologies: (HP, Dell, IBM, Oracle, Cisco, NetApp)

PROFESSIONAL EXPERIENCE

AWS Cloud Engineer

Confidential, Dallas, TX

Responsibilities:

• IAM administration (create users, groups, roles, policies), build VPC with custom Network Access Control List and Security Groups, site deployment on Elastic Beanstalk, S3 static site hosting, launch EC2 instances using Bootstrap. Deploy scalable and highly available sites using Autoscaling group and Application Load Balancer.
• Implement automation of infrastructure on the AWS Cloud using CloudFormation templates, deploy LAMP web apps on AWS EC2 instances, create S3 buckets with bucket policy, build RDS database, DynamoDB tables, and assess applications for exposure and vulnerabilities with Amazon Inspector.
• Build and improve the reliability and performance of cloud applications and cloud infrastructure deployed on Amazon Web Services.
• Create and attach volumes onto EC2 instances and make sure all attached volumes have EBS snapshots initialized.
• Create VPCs and attach all applicable components needed to build a fault tolerance and highly available environment.
• Apply Auto Scaling and Elastic Load Balancing to create high availability and fault tolerance to EC2 instances.
• Run Infrastructure as code using Terraform for various CSP’s and CloudFormation scripts to build AWS Infrastructure and resources.
• Install and configure Atlassian products (Jira and Confluence) and LAMP application on EC2 instances and perform various software installations.
• Experience working with tools like Git, Jenkins, Ansible and Jira.
• Work with various scripting language like Python and Bash.
• Perform full AMI backups for all provisioned instances for critical workloads.
• Manage security keys using AWS KMS to manage cryptographic keys to control user access in a wide range of AWS services.
• Develop test procedures, build testbeds, troubleshoot, and document hardware and/or software resolution process to help keep turnaround time low on tasks.
• Coordinate closely with the internal sales and shipping team to process, test, and ship customer orders.

Test Engineer

Confidential, Dallas, TX

Responsibilities:

• Tested, repaired, and installed network modules in routers, switches, and servers; upgraded software and performed functional testing.
• Performed visual inspections and diagnostic tests to ensure purchased orders are not counterfeits.
• Performed data sanitization on servers, PCs, laptops, and storage devices running DoD 5220.22 - M with byte sector conversion on HDD/SSDs in Linux.
• Responded to support requests from customers and patiently assisted individuals through basic troubleshooting tasks.
• Provided technical support to the internal sales team on product knowledge to effectively assist customers.
• Worked with the management team and sales executives on securing contracts by providing technical input on in-house testing and repair capabilities.
• Assisted account managers to address customer needs regarding services and functional testing of equipment from standalone units to modular chassis systems.
• Trained the internal sales and the receiving staff on how to spot counterfeits and/or defective products using vendor tools like the Cisco/Juniper coverage checker, TMG Matrix.
• Responsible for the teardown and recycling of decommissioned equipment.
• Built and configured servers from HP, Dell, Kontron, Sun to meet customer specification.
• Work with vendors such as Cisco, Juniper, HP, Dell, Nokia, IBM to resolve RMA issues.

Technical Support Specialist

Confidential, OK

Responsibilities:

• Achieved the highest levels of productivity, handling over 1,000 calls per week and averaging 200+ calls daily.
• Earned solid reputation for resolving complex issues and providing exceptional world class customer service.
• Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voice mail.
• Escalated issues as needed and maintained communication with customer and technical teams. Extensively utilized Remedy to record and track issues.
• Worked independently on Sundays providing support for weekend operations.
• Supported and resolved connectivity issues on Digital Subscriber Lines (DSL), routers, and modems.
• Processed payments, updated account features, and educated customers security best account security.