System Engineer Resume Profile

Career Objective:

Being a professional, Willing to be a part of career oriented organization where utilization of my IT and Networking skills and knowledge can be used for mutual interest and can add value to the company ' s business in order to the get a new exposure

Employment History:

System Administrator

Confidential

Duties/Responsibilities:

Mikrotik Router Install, Configure, Bandwidth management and Security management. IT Governance, IT Service Management IT Security.
Maintain and administer computer networks and related equipment, including hardware and software.
System administration including backup, security management, user account management, e-mail systems including internet access, office systems and applications support . Responsible for Mail and File Server maintenance. Design, implementation and maintenance of office LAN, servers, workstations and other equipment and services. Install and Configure new hardware, operating system and other software applications. Perform regular Data Backup and Restore, thus ensuring data availability. Ensure system security, availability and performance. Support network and desktop hardware, software and applications.
Plan and carry out security measures for system, including data backup.
Diagnose hardware, software Network problems.
Make sure all parts of a computer system work properly.
Configure, monitor, and maintain e-mail and virus protection software.
Keep records of system performance, tests, and repairs.
Load computer tapes and disks and install software.
Design, configure, and test computer hardware and software.
Work with network users to solve problems.
Train people how to use the computer system.
Look for ways to change the system to better meet user needs.
Recommend changes and new technology, such as equipment and software, to improve system.
Keep track of equipment and parts inventories.
Help employees select and order hardware and software.
Client Mail configuration Outlook Express, Eudora etc. and mail problem solution. Take regular mail backup. Ensure to collect data from branches and upload in the Central Server. Responsible for Central Server of Nokia Customer Care Management Software. Ensure to access Nokia Customer Care Management System Software from other Branches of the Nation. Microsoft Windows Server 2008 monitoring maintenance. MySQL server monitor maintenance.

Customer Care Officer

Confidential Duties/Responsibilities:

Fully focused on Customer care over mail, phone face-to-face conversation to ensure Customer satisfaction with best possible effort. To provide highest quality of service to the customers over the phone face-to-face with a Positive attitude. Customer queries and complaints effectively and efficiently. Provide customers with product and service information. Communication with customer Dealer point. Customer Feedback Collection. Received Handset from customer make process with keeping handset history. Received repaired hand set from Technical Section Proceed to Delivery. Have to make daily day end report to Service Manager. Follow-up on customer inquiries not immediately resolved. Identify, research, and resolve customer issues.

System Engineer

Confidential Duties/Responsibilities:

IT Governance, IT Service Management IT Security. System administration including backup, security management, user account management, e-mail systems including internet access, office systems and applications support . Responsible for Mail and File Server maintenance. Design, implementation and maintenance of office LAN, servers, workstations and other equipment and services. Install and Configure new hardware, operating system and other software applications. Perform regular Data Backup and Restore, thus ensuring data availability. Ensure system security, availability and performance. Support network and desktop hardware, software and applications. Client Mail configuration Outlook Express, Eudora etc. and mail problem solution. Take regular mail backup. Ensure to collect data from branches and upload in the Central Server.

System Engineer

Confidential

Duties/Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.
Planning and undertaking scheduled maintenance upgrades.
Talking to clients and computer users to determine the nature of problems.
Responding to breakdowns.
Investigating, diagnosing and solving computer software and hardware faults.
Repairing equipment and replacing parts.
Supervising junior engineering and technical staff.
Obtaining replacement or specialist components, fixtures or fittings.
Ensuring compliance with health and safety legislation.
Checking computer equipment for Proper electrical safety.
Maintaining records of software licenses.
Managing stocks of equipment, consumables and other supplies.

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