Quality hold manager Resume Profile

PROFILE: Thirteen years of experience in the Information Technology Field, in several job positions including virtualization administrator, Storage administrator, networking administrator, internet security administrator, Wireless administrator, voice administrator. PROFESSIONAL EXPERIENCE: Confidential

Management of 2 different virtual environments to worldwide clients
Citrix Xendesktop 5.6 to deploy sales application for 500 worldwide users in VMware Sphere 5.0 platform
VMware View 5, supporting about 6,000 worldwide users in VMware Sphere 5.0 platform, windows 7, XP and 2008 OS servers. Active Directory management.
Monitoring and assignation of tickets, P1 services, incidents, service request, changes request and RCA, following the ITlL procedures and apply them based on the client SLAs
SOP creation to resolve a problem quickly and with high quality, follow up to activities and issues with the Virtualization team located at USA and India.
Weekly meetings with the client in order to check new projects, follow up to issues and services review.
Investigation to improve the environment in order to get performance and resources utilization.
Functional Experience:
VMware Sphere 5, VMware View, Citrix Xendesktop, Windows Server 2008 Enterprise, Windows server 2003 Enterprise, windows 7 and windows XP, Six Sigma, ITIL Process, Netscaler web manager.

Tools: VMware vSphere vClient, VMware vCenter VMware View admin, Citrix Desktop Studio, Citrix Desktop Director, VMware vConverter, VMware Player, VMware PowerCLI, Microsoft Active Directory, RDP. Confidential

Management virtualization servers, VMware ESX 4 with virtual machines windows 2008 and 2003 Ent. edition installed, DC replication, application server, development test server, printer server, antivirus server etc, administrated through VMware vClient
Technical support for 300 local users and 60 national sales agents with PDA devices. Management IP telephony, supporting 300 services, Switch/router 3com.
Management windows hyper- v environment with windows server 2008 and 2003 enterprise with different application running.
Management IT area with 21 servers supporting different OS windows Server versions, hosting linux firewall, wsus, DB's, file server, exchange server, intranet, HR programs, packs of accountability, sales force software, ERP, printer server, SAN and NAS server administration.
Management Active directory and polices, Dns, wins, and terminal service configurations.
Management security area, Firewall Linux, VPNs, Failover in Internet service, Antivirus solutions.
Management of 5 remote offices in Guadalajara metropolitan zone, 1 regional location joined by wireless connection, in addition 2 warehouse joined by Optic Fiber.
Management and maintenance site infrastructure, Tape Library and Storageworks, SAN with 20TB of space.
Solutions Guide creation, performance report, management hardware guarantees..

Functional Experience: VMware administrator, Hyper- v administrator, IT administrator, Networking Administrator, voice administrator, Internet Security Administrator, backup server administrator. Tools: Windows server 2008 and olders, active directory, exchange 2003, CA arcserve v15, Ubuntu linux, Alvarion wireless manager, 3com nbx netset, telnet 3com switching, Mcafee epo console, CA unicenter remote control, VMware ESX 4, vsphere client, vCenter server, hyper-v, wsus, IBM blade center web admin, IBM DS storage manager. Confidential

Tester Engineer of hardware and software on Laptops Thinkpads , IBM servers, blade centers and blade runners
Manager of configuration area, HR of area, 20 persons on charge. Follow the production plan and follow up of issues.
Issue resolution of server, blade center and blade runners in coordination with IBM EUA engineers
Training for operators, contact to providers. Preventive and corrective maintenance to configuration equipment and invoice area, printer configurations. Contribution with new ideas to increase the productivity.
Functional Experience:
Supervisor, production plan manager methodology. Define functional specifications. Provide solutions of HW issues, test firmware s versions.

Tools: SAP, IBM AS400, Microsoft office suite. In house software IBM for tests. Confidential

Besides my supervisor's activities and tester engineer, I was assigned the quality hold area to diagnostic and test hardware that was in quality hold area, such as servers, laptops, disk drives, blade centers, blade runners, etc.
Developer Queries and present reports to project manager every week.
Reports to return to plant the devices with defects.
Present strategies to reduce errors on the production lines, performance report operators and apply correctives actions
Quality auditory to thinkpads, servers and accessories to be send with high quality to end user.
On charge of 2 persons

Functional Experience: Quality hold manager Achievements:

At that time I was on charge of this area, we saved 25 of servers IBM, thinkpad IBM and options, the rest had to be returned to IBM plant for remanufactured for diverse reasons like functionality fail, cosmetics damage or mechanical fail.
Tools:
Microsoft office suite, SAP.

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