ServiceNow Systems Administrator Resume Atlanta, GA - Hire IT People

SUMMARY

Detail - oriented and collaborative ServiceNow ITSM Systems Administrator with professional history in ServiceNow system administration, software/ hardware asset mangement, & ensuring business continuity within critical IT infrastructure. Skilled at providing strong business and analytical skills to further develop and increase efficiency of the company. Diligent problem solver, skilled at preparing, reviewing, and maintaining technical documents.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

ServiceNow Systems Administrator

Responsibilities:

Working with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues.
Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk.
Configuration and management of User Accounts, Groups & Roles.
Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, and Asset Management.
Experience inImplementation,design, development, documentation, deployment, and post-production support following Software Lifecycle usingSDLC.