Hardware Technician Resume Baltimore, MD - Hire IT People

PROFESSIONAL SUMMARY:

CompTIA A+ Certified Computer Technician who is highly motivated and a team oriented individual. Possessing exceptional leadership, communication, and organizational skills; great critical thinking and problem solving skills; proficient in computer operations. Seeking an information technology related position where I can continue to grow professionally.

COMPUTER SKILLS:

Operating Systems: Windows Server 2003/XP/Vista installation, Windows Server 2008/XP/Vista installation, configuration, optimization, upgrades, recovery

Hardware: PCs, servers, workstations, motherboards, external hard disk drives, USB ports/devicescontroller cards, CPUs, RAID, video & sound cards, monitors, printers, CD/DVD drives, memory chips, flash drives

Software: MS Word, Works, Excel, PowerPoint, Access, and Project; Symantee Firewall and Backup Exec Networking LAN/WAN, TCP/IP, HTTP(S), Telnet, VPN, Ethernet, routers, gateways, wireless networks Help Desk Administration Technical support for personal computers and network system infrastructure equipment, including testing, updating, maintaining, and providing on mainframe client servers and microcomputer software and hardware

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Hardware Technician

Responsibilities:

Handled break/fix tickets on all devices in the building
Used service now to track workload and update all tickets in a timely manner Provided efficient and excellent customer service to all clients
Desktop Support Lead Imaged client PC’s
Troubleshoot workstation issues with Outlook, Office 365, Network, etc. Worked with Remedy Ticketing Service
Field Technician Handled between 3 and 5 tickets per day in Baltimore/DC metro areas
Imaged PC's, fixed printer hardware issues as well as server closet problems Used RDP to handle certain Help Desk type issues remotely

Confidential, Woodlawn, MD

Admissions Representative

Responsibilities:

Advised and encouraged prospective and current students
Cultivated relationships to foster personal and professional growth
Worked tirelessly to achieve company benchmarks/goals

Confidential, Lutherville, MD

Mortgage Specialist

Responsibilities:

Facilitated lower interest rates for Confidential home owners Monitored market for spikes/shifts
Displayed proficiency in creating/maintaining Excel documents Consistently met/exceeded company metric goals

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Hardware Technician Resume

Baltimore, MD

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