SKILLS:

• Windows 2000, XP, Vista, 7, 8, 10
• MS Office 97, 2000, XP, 2003, 2007, 2010, 2013, 365 (Word, Excel, Outlook, Access, Power Point)
• Workstation Hardware Support
• Microsoft Exchange 2003, 2007, 2010
• Windows 2000/2003/2008/2012/2016 Server
• VSS (Shadow Copy)
• Active Directory
• Group Policy Support
• DNS Support
• DHCP Support
• Change Control Implementation
• Software Deployment Testing
• RIS/WDS Server
• Script Logic
• Blackberry Enterprise Server
• Remedy
• Citrix
• Heat
• Network Support
• Ethernet Installation Support
• PEOPLESOFT
• Printer Hardware Support
• CISCO Call Manager/Unity
• Mitel IP Phone support
• BMC/SDE
• XenApp/Server
• SCCM 2007/2012
• Mainframe Administration
• AS400 Administration
• Check Point End Point encryption server
• Sophos End Point Encryption
• Dell KACE
• MaaS360
• Microsoft SharePoint
• VMware vSphere
• Exchange Management Shell
• Data Center
• Nexpose
• Manage Engine
• Altiris
• Nagios

EMPLOYMENT SUMMARY:

Confidential, Alexandria, VA

Systems Administrator

Responsibilities:

• Setup and maintain the Varonis Data Security Platform servers
• Trouble shoot SQL anomalies that may occur within the different server databases
• Perform data center operations including software upgrades, installations and decommission of servers
• Migrate newly acquired companies servers/users/workstations to the Kratos domain
• Perform AD security group and file server permissions clean up
• AD user account administration
• Setup end users IP phones and voicemail box’s on Cisco Unified Communications Manager
• Create Windows Data Center R2 servers for various application servers on VMware ESXi
• Perform Physical to Virtual conversion using VMware conversion tool
• Managed the Sophos End Point Encryption deployment to multiple office locations
• Assist end users with Mobile Iron email trouble shooting issues
• Migrate Windows 7 HP laptops to Windows 10
• Utilize Nexpose security scanner to address server vulnerabilities during the build process
• Utilize Altiris for software deployments and patch management
• Utilize Nagios to monitor servers and sitelinks for offices throughout the US and Europe

Confidential, Germantown, MD

Systems Administrator

Responsibilities:

• Email migration project
• Migrated Federal Services user mailbox’s from the commercial domain of the company to the Federal Services domain
• Utilized Power shell scripts for moving mailbox’s and granting permissions
• Administered Exchange 2010 and Office365
• Utilized Hyena to update Active Directory user account attributes
• Perform data center operations including troubleshooting, installations/decommissions of servers and Cisco Network equipment.

Confidential, Baltimore, MD

Senior Operating Systems Engineer

Responsibilities:

• Remotely support 6000 users
• Windows 7 environment
• Provide tier 2/3 technical support to over 1100 branches
• Trouble shoot Dell desktop, HP laptop, HP printers and software issues
• Configure laptops with Check Point full disk encryption
• Trouble shoot Active Directory and Group Policy issues from an end user perspective
• Delegate work to vendors when hardware support is required for end point equipment (printers, PC’s, UPS, etc.)
• Co - ordinate projects such as migrating users to Citrix virtual desktops
• Create high quality procedure documentation for end users during deployments
• Communicate with large groups of users for deployment projects

Confidential, Columbia, MD

IT Analyst/Project Team Lead

Responsibilities:

• Supported over 1800 user’s
• Windows XP, 7 environment
• Migrated 1800 desktops/laptops from Windows XP to Windows 7 via SCCM 2007/2012
• Setup SQL database in conjunction with the SCCM 2012 server
• Determined system requirements for software/OS upgrades and made recommendations accordingly
• Managed the application owner testing phase for the Windows 7 upgrade
• Managed the pilot group testing and the User Acceptance Testing phase
• Managed 10 technicians for the deployment and provided daily tasks as needed
• Created a zero touch deployment utilizing the User State Migration Tool
• Created baseline Windows 7 image
• Utilized Microsoft Automated Installation Kit
• Utilized Microsoft System Imaging Manager and ImageX to create thick images for deployment
• Utilized the Office Customization tool for Office 2010/2013 deployments
• Created various post deployment packages using SCCM
• Utilized manufacturers install switches to create silent installs for various applications
• Setup Check Point End Point Encryption server and performed extensive performance testing on the clients.
• Provided Mainframe administration (reset passwords, printers and created accounts, etc.)

Confidential, Miami, FL

PC LAN Engineer

Responsibilities:

• Support over 600 user’s
• Windows 2000,XP, 7 environment
• Migrated 600 desktops/laptops from Windows XP to Windows 7 via SCCM 2007
• Created silent install software packages to deploy via SCCM
• Network administration
• AD user account administration
• Remote and desk side support
• MS Exchange 2007/Outlook 2007 mail support
• ScriptLogic administration for drive mappings\printer installations and Outlook profile configuration
• Built Windows 2008 R2 Servers for Citrix XenServer farm
• Citrix Xen App/Server support
• SQL database environment
• Wireless vendor/contract management
• Implement the change control process for upgrades/changes
• Maintain Microsoft Active Directory including DNS, DHCP, User and Group Security, File and Print Services
• Maintain PeopleSoft user security
• Cisco hardware/software VPN connectivity trouble shooting
• Utilize BMC ticketing system
• Blackberry management/support
• HP/Dell workstation/IBM laptop hardware support
• Ghost, Acronis and WDS imaging
• IP telephone support
• Mitel IP telephone switch configuration
• Utilize Cisco Call Manager for creating new user/phone setup and creating CTI route points
• Assist Network Operations with phone system upgrades and moving/changing Cisco switch ports
• Assist Network Operations with Cisco Call Manager and Unity migrations
• Utilize Script Logic for software deployment
• Performcableassemblyandrackinstallation
• Performed data center operations including troubleshooting, installations/decommissions of servers and Cisco Network equipment.
• Perform hardware upgrades on servers, firewalls, load balancers, routers, and switches.
• Provide remote hands for break/fix support.
• Troubleshoot hardware failures.