Program Services Evaluator Resume

SUMMARY:

Able to drive complex technical problems to resolution.
Successful experience in large volume network enterprises.
Extensive experience with 2nd/3rd level technical support in high - paced environments.
Troubleshoot and configure Cisco routers and switches (Cisco 65xx, 29xx, 36xx).
Protocols: (BGP, MPLS, OSPF, EIGRP, IS-IS, HSRP).
Monitor new technologies using a wide variety of software tools: SMARTS, NetCool etc.
Provide Network Management support services via incident repair/maintenance tickets.
Point person for internal/external escalations using Remedy Incident reporting system.
Providing end-to-end services for retail, corporate, and international lines of businesses.
Provided action plans/status for restoration of services to site & regional management.
Call into 24/7 enterprise-wide Conference Call/First Responder for Network Operations
Coordinated and dispatched for circuit, hardware, cabling/wiring incidents with vendors.
Escalated incidents to restoration of services within contractual service-level agreements.

WORK EXPERIENCE:

Program Services Evaluator

Confidential

Responsibilities:

Network Operations Analyst

Confidential, Tempe, AZ

Responsibilities: