Experience Summary:

• Working knowledge of Control M BMC Tool and Active Batch to schedule and automate the batch jobs.
• Strong working experience in Siebel Application Architecture, Siebel Tools, e-Script, Smart Scripts, EAI, Business Services, Web Services, VBC, EBC, Data Structures, Workflow Process, Assignment Manager, Personalization Administration, Validation Administration, Run Time events, Integration Technologies and Server Components.
• Information Systems professional with over eight years of experience in Business application development and Implementation of Application driven projects, Business Process Re-engineering. Analysis, design and development of business applications in client/server environment.
• Intrinsic creative talent in integrating solutions that include EAI Enterprise Application Integration , EIM, Store Procedures, DB Views, Web Services, SOA, WMB, IBM-MQ.
• Worked extensively on Siebel Service Requests, Assets, Case Management, Siebel Workflow, Siebel EAI, DB2/Oracle DB, and SQL.
• Extensive experience in design, development and testing of Siebel 7.5,Siebel 7.7, Siebel 7.8, Siebel 8.2.
• Architected and led numerous Siebel CRM solutions for Financial Services and Public Sector. Worked as Siebel Architect, Technical Lead and Development lead. Developed and implemented multiple Siebel releases using onsite onsite-offshore model.
• Eleven years of experience in the field of IT, focusing on Computer Networks, Software Analysis, Design, Development and Configuration, with over nine years in Siebel applications, Integration of CRM and client-Server applications.
• Worked on a solution for data Archiving using IBM data growth solution OPTIM . The tool was used for archiving service requests and detailed viewing of the Archived Service Requests within Siebel. This solution helped to improve the performance of the application.

• Experience in writing Stored Procedures to monitor the Siebel data layer for various processes in Siebel.
• Excellent analytical, problem-solving, communication and interpersonal skills.
• Applied knowledge of SDLC processes and methodologies.

Technical skills:

Siebel CRM:

• Configuration: Siebel 7.53/7.7/8.1/8.2 Siebel Financial Services, Siebel Public Sector .
• Customization: Siebel Tools 7.53/7.7/8.1, Siebel e-Script.
• Integration: EAI, EIM, Workflow Manager, Smart Script, Web Services
• Administration: Assignment Manager, Siebel Remote, Siebel Server Installation and Administration, Workflow Administration.
• Languages: e-Script, SQL, HTML, XML, XSD and SOAP UI
• RDBMS: IBM DB2 UDB, SQL Server 7.0/2000, Oracle 7.3/8i/9i/10i, MS Access

Professional Experience:

Siebel Lead / IT Enterprise Architect

Confidential

Consulted with managers and technical support staff to ensure that all user platforms conform to and align with state Enterprise Architecture as well as support the State of Vermont IT Strategic plan as established by the Chief Information Officer/Commissioner. Assisted in determining how to leverage existing resources to accomplish agency and statewide IT Planning goals and initiatives. Provided support for project plans by analyzing project needs and comparing them to existing systems. Assisted in development of project plans both at the agency/department and enterprise level. Consults with business owners, project managers and IT managers and ensures compliance with information technology architecture, standards, policies and methodologies. Helped to identify and reports on architecture deficiencies in current and planned architecture. Created documents and maintains the Enterprise Architecture artifacts, models and processes. These may include but are not limited to system assessment, multi-year cost models, detailed designs and security assessments. Involved in development of the Case Management solution implemented on Siebel Public Sector 8.2 with integration Web Services/ EAI/EIM to SOA, OPA, and Oracle BI Publisher. Designed integration workflows for Siebel and other state wide applications using EAI, EIM, DB Views/ Store procedures. Conducted various demonstrations to key stakeholders within the State office. Developed various logical data models and presented them to the design authority, to ensure consistent and repeatable business processes could be delivered. Configured numerous Case Management screens using Siebel Tools. Developed a number of key Business Services using Siebel e-Script. Provided application demonstrations to the end customers at the end of each project iteration. Developed solution for MDM integration with Siebel for Contacts and Address using web services and SOA. Automated batch jobs using Active Batch scheduler to run Workflows, Store procedures, EIM.

• Operating System: Windows 7 Professional, Unix
• Languages: Siebel e-Script
• Databases: Oracle 11g
• Software/Platform: Siebel Public Sector / Siebel Tools v8.2

Confidential

• KOLEA was developed to support the HHC to integrate with Medicaid Eligibility determination and enrollment. The system is designed with an aim to provide the applicants and Health Case Workers, with a single streamlined application process to submit the Health Insurance application. KOLEA utilizes Life ray Portal along with OPA rules engine to determine the Medicaid Eligibility and provides the Backend Health case worker with access to customized Siebel Public Sector to manage the Case Eligibility. KOLEA has multiple bi- directional interfaces to various State and Federal Hubs for verification, eligibility determination and reporting purposes.
• Developed the Case Management solution based on Siebel Public Sector 8.2 with integration Web Services/ EAI/EIM to SOA, OPA, and Oracle BI Publisher. Lead a team of experienced Siebel consultants to successfully deliver the required functionality within a project environment using the Agile Methodology. Supported the business analysis team to front-end the end-customer to help understand requirements and realize solutions. Developed workflows to deliver a number of Web Services based on Siebel Public Sector 8.2. Conducted various demonstrations to key stakeholders within the State office. Provided guidance to the OPA Oracle Policy Automation, business rules engine consultant to create and build rules to automate enrollment rules processing. Developed various logical data models and presented them to the design authority, to ensure consistent and repeatable business processes could be delivered. Integrated Siebel with HPMMIS/Medicare/DOL legacy systems to exchange data files, using EAI, EIM, DB Views/ Store procedures. Produced Design Documentation for Offshore development teams. Built a number of processes using Siebel Workflows exposed as Web Services to integrate Siebel Case Management with Oracle SOA/ OPA/ Online Portals. Configured numerous Case Management screens using Siebel Tools. Developed a number of key Business Services using Siebel e-Script. Facilitated Workshops to ascertain requirements and deliver work-in-progress presentations. Provided application demonstrations to the end customers at the end of each project iteration. Provided support during System Testing and helped to identify source of defects. Developed solution for MDM integration with Siebel for Contacts and Address using web services and SOA. Automated batch jobs using Active Batch scheduler to run Workflows, Store procedures, EIM.
• Operating System: Windows 7 Professional, Unix
• Languages: Siebel e-Script
• Databases: Oracle 11g
• Software/Platform: Siebel Public Sector / Siebel Tools v8.2

Application Designer/Developer

Confidential

• Architecture designs for data integrity, robustness, performance, high availability and maintainability. Played the role of Siebel technical lead, including training and mentoring of other consultants. Conducted code and architecture reviews across Siebel and non-Siebel technologies. Managed assignment of tasks, trained and assisted the team. Acted as primary contact for Siebel Technical Support. Performed proactive research into possible production issues, including data quality, performance and functionality. Provided post-implementation support and administration. Constant interaction with CxO level staff. Managed and lead Performance Engineering team, working closely with Business owners/leaders, IT Architects, Developers and IT Service Delivery to ensure application Performance, Scalability and Reliability goals are met for the systems across the Enterprise. Worked closely with Automation Team to perform adequate Load and Stress Testing. Lead the team to track and resolve environment related issues i.e. Siebel component failures. Complete complex development and solve crucial problems before deadline. Developed automatic e-mail notification and tracking systems. Designed, implemented and documented high volume, real-time and batch interfaces. Developed Virtual Business Components for real-time access to external data. Developed numerous other advanced configuration/programming pieces. Architecture or developed integration between Siebel and several external systems in this highly distributed system. Participated in all aspects of the project, from business line communication, to SQL tuning, to mentoring, to server administration, to technical design document layout, to emergency problem resolution. Proficient in configuration and customization of Siebel User Interface including applets, views, screens, web templates, pick lists, MVGs, drill downs, business components and business objects. Project Specifics:
• Developed various interfaces between SGPT Small Group Proposal Tool and SGRT Small group Renewal Tool using APIs to support small group new sale and renewal business. Used EAI HTTP to support the APIs between Siebel and other systems.
• Developed interface between Siebel, WMB and Client Letter using MQ to generate automated Channel partner communication letters.
• Designed and developed Siebel Generic SR Web Service to create the Service Requests in Siebel from various different systems. This is a scalable solution which can receive thousands of requests a day and process all of them in parallel. The requests are coming through the data power system to maintain the security of the requests.
• Designed and developed interface between external System and Siebel to support the application creation process. The interface uses MQ transport. These applications will automatically assign to the Underwriters based on assignment criteria and Work load using Assignment Manager. Developed the monitoring on this process based on the channel using Shell scripts, Stored Procedures and Control M and send an email communication to the production support group.
• Designed and developed the interface between Siebel and OPL system by calling the OPL web service via data power to update the OPL system once the SR is closed in Siebel by the Agent after answering the Questions related to the Insurance Update is needed to support the Health insurance
• Designed and developed the interface to get the Active Agency and Agent details to login into Access Blue from Siebel to support new sale functionality using EAI HTTP technology.
• Designed and implemented the web service interface between Siebel and Check Free system. All Approved and Underwritten applications go through this interface for payments.
• Worked on configuration requirements for fixing the GUI as a result of Upgrade from 7.5 to 8.0.
• Deployed an automated job for SRF compile and Repository backup.
• Fixed Workflow connector issue for all the custom workflows by running a SQL on Development server database.
• Worked on Siebel Upgrade 7.5 8.1 project as an Architect to tune the vanilla upgrade scripts to get the timings down to an acceptable level to the customer. Decreased the timings by 90 from baseline trial run against Production Test environment. Identified long running SQLs worked with Siebel DBAs to add the monitoring on SQLs and add it in MON tables if the SQL is running more than specific CPU Seconds or fetching more than certain number of records.
• Developed VBCs to display the external data in Siebel application for payments, claims, Product Rating using MQ and Web Services for interface.
• Worked on Integration between Siebel Legacy systems using EAI/MQ Series. Created Integration Object, Business Services for integration using e-Script. Created Business services to generate XML files of Product, Account and Contact using e-Script. Worked in EAI for Contact and Opportunity data transfer using IBM MQ Series.
• Designed Smart Scripts for Payment Transactions.
• Worked on validation Administration, to implement Business rules on the go.
• Developed Business Services to Export and Import data to and from the XLS, CSV and TXT files.
• Identify and solve performance issues with bulk imports, exports and deletes.
• Worked on Product Configurator to design Health, Life Dental Models.
• Worked on Class Administration, Product Administration and Marketing Administration for Products and Product Related Benefits.
• Designed the Outbound and Inbound interface solution between Siebel and CBPP BCBS Billing Portal for initiating binder and monthly payments using Integration Object/Workflow Process/MQ Series/Sub Systems/XML's, External URL's.
• Designing developed and deployed numerous Workflow Policies, Processes, Business Services, Assignment Manager Rules, Validation Rules, Personalization Rules, Runtime events to automate client's business process at runtime event / backend process.
• Implemented Repeating Component, Workflow Process, and Workflow Policies for data cleanup in the night.
• Prepared technical design documents
• Helping Capability Definition team in documenting the business requirements in FRD's by mapping them to Siebel data structure and functionalities.
• Made various process flows using MS-Visio to help non-technical teams in requirement gathering and understand the system flow. Created the application flows with integration touch points and monitoring systems for Siebel in Microsoft Visio to help the team and senior leadership.
• Conducted sessions to collect integration requirements and designed interfaces between Siebel and Legacy Application using Siebel EAI, HTTP, XML technologies
• Used Siebel EAI Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, DTD and XSL.
• Used EIM to load of Accounts, Contacts and Addresses.
• Created Repeating Component requests for batch processing.
• Integrated Siebel Tools with Tortoise Version control for Maintaining the Siebel objects for Tracking
• Designed an Interface for Exceptions Load from mainframe to Siebel. Used MQ as middleware for transformation between Siebel and external legacy apps. Developed Siebel to RBMS Enrollment System outbound/inbound interfaces.
• Developed Siebel Web Services Inbound/Outbound for real time integration with DCE Document Control Engine and JRE Java Rating Engine .
• Developed Lock/Unlock, Get Status response business services using e-Script. Implemented a WF wrapper process to invoke a specific workflow process depending on response from SGPT and SGRT.
• Used Transcode Business Service for converting between two different code pages.
• Ran Upgrade scripts for upgrading Siebel from 7.5 to 8.1. Involved in tuning the upgrade scripts and resuming the upgrade process in multiple steps. Resolved issues regarding Array upgrade issues.
• Created Inbound/Outbound Web Services in Web Service Administration for SR Creation services.
• Configured Workflows to meet application related automation requirements.
• Implemented an interface to add users as employees to Siebel when they try to register from Access Blue
• Developed various business services for one time data loads or data fixes.
• Operating System: Windows XP Professional, Unix
• Languages: Siebel e-Script
• Databases: IBM DB2 UDB Version 9.1
• Software/Platform: Siebel Financial Services / Siebel Tools v7.5.3.212/8.1
• Designed a high impact Image handling Project: Smart Camera .

Confidential

• Involved in the meetings during design phase for gathering detailed requirements and analyzed the system for the Smart Camera application.
• Implemented design on Xilinx Spartan II FPGA embedded on XESS XSA-100 board.
• Designed and developed an interface for Micron CMOS Image sensor to interact with Xilinx Spartan II FPGA
• Interfaced HYNIX SDRAM with Xilinx FPGA using the SDRA.M Controller provided by Xess Corporation.
• Designed an interface with VGA to display the video frame contents in the SDRAM onto the VGA screen.
• Studied the future scope for the smart camera to be compatible with automated motion detection feature.

Junior Network Engineer

Confidential

Responsibilities:

• Networking Management of information systems. Expertise includes installing, configuring and managing Windows 2000/NT Server, Workstation, Windows XP and Windows 9x.
• Experience includes setting up Active Directory Domain Controllers, FTP, DHCP WWW servers in a small network environment consisting of various Operating Systems Windows 2000, Windows 9x on the Intel platforms.
• Managed Windows SQL2000 server, IIS. Installed configured the database for the website in SQL and analyze the existing database design and address the inconsistencies.

• Responsible for supervising IT staff and coordinating technical projects to be completed within a specified time period.

Project Trainee

Confidential

• Taken sufficient theoretical and practical inputs regarding, advanced switching and media techniques.
• Obtained in-depth knowledge about Integrated Specific Digital Network and Videoconferencing Systems.
• Trained for analysis, unit testing, and the deployment of applications.

Achievements:

• Won 2nd prize for paper presentation telecommunication contest in 'Festa de Athne' Indian Society for Technical Education held at GNE Engineering College, Ludhiana, India.
• Awarded 2nd prize for presenting a paper on Integrated Circuits in 'Tech. Scenario' Indian Society for Technical Education held at GTBK Institute of Engineering and Technology, Punjab, India.
• Elected student representative for Masters in Microelectronics and Communication Engineering, Northumbria University, 2003 2004 batch.