SUMMARY:

IT professional experienced member of multiple agile development teams, using Scrum and Kanban models to continuously support enterprise initiatives and projects. I am a proven Application Administrator with an extensive assortment of technical knowledge and the aspiration to acquire new technologies. Extensive successful contact with internal and external customers, technology professionals, and vendors to research, analyze and resolve system issues and problems maintaining high availability of information systems. Rich experience in Business Process improvement. I am a certified Professional Scrum Master (PSM1). I also hold several s listed below. I am an excellent technologist with good management and people skills who thrives in a collaborative high - tech team environment.

TECHNICAL SKILLS:

System Administration

Microsoft SharePoint

Microsoft Windows and Network

Team Foundation Server (TFS)

Appian BPM administration

Active Directory

NetX Digital Asset Management Platform

Microsoft Project Server

ServiceNow helpdesk suite

MS SharePoint

Microsoft SharePoint 2010

Microsoft InfoPath 2010

Microsoft InfoPath 2013

Microsoft SharePoint Designer

Microsoft SharePoint 2013

Microsoft SharePoint Online (Office 365)

Nintex Workflow for SharePoint

Business Intelligence

Microsoft Business Intelligence (BI)

Based Management (Analytic Application)

Time Driven Activity Based Mgmt.

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Access

Office 365 Admin

Microsoft OneNote

Microsoft Yammer

Microsoft Teams

Other

MS SQL Server

Citrix Server

Virtual Machines

Microsoft Teams

Certified Professional Scrum Master (PSM1)

Lean Six Sigma White belt

Microsoft Office 365 Admin Certified

ShareGate Migration Suite

Adobe Captivate

Atlassian Jira & Confluence

WORK EXPERIENCE:

Confidential

MS365 Administrator/Application Administrator

Responsibilities:

• Responsible for managing corporate Microsoft 365 environment. Member of an Agile team supporting MS365 as well as legacy SharePoint 2013.
• Led data and solutions migration from on-prem SharePoint to SharePoint online. MS Teams, One Drive, and SharePoint 365 administration and support: creating and updating roles, permissions, and access on the corporate tenant.
• Administrator of MS365 Groups and Teams with global tenant rights.
• Worked with the business on all MS365 planning and project/solution coordination.

Confidential

SharePoint Site Collection Administrator/Application Administrator

Responsibilities:

• Responsible for managing multiple SharePoint Site Collections for Confidential operations Divisions.
• Worked with InfoPath and maintaining Nintex workflows. Designed, developed, and worked on transition from SharePoint 2010 to SharePoint 2016. Provided site level SharePoint administration and support, creating and updating roles, permissions, and access on my assigned Site Collections.
• Lead and assist in relevant SharePoint upgrades, and migrations to new versions, including migration of existing functionality to newer versions of SharePoint. Supported several in house Confidential internal applications.

Confidential

IAM Administrator

Responsibilities:

• Acts as second and third tier (Levels 2 and 3) technical support for Customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms
• Executes assigned activities in accordance with Service Level Agreements (SLA) and Operational Level Agreements (OLA) which governs user account provisioning and other aspects such as length of time to resume services requirements.
• Analytical skills necessary for understanding and addressing as appropriate end - user provisioning and de-provisioning issues.
• Creates and maintains of all identity related information within the Active Directory platform and other systems so that access information is globally secure and cross checked by management for proper and appropriate access clearance.

Confidential

Project Lead/System Administrator

Responsibilities:

• Project Manager implementing 200 Digital Signs in an industrial setting.
• Gathered customer requirements, Worked with principles/product owners on planning, display design, design implementation, and Infrastructure implementation.
• Created initial design and layout for the plant signage.
• Provided and support to users

Confidential

Technical Systems/Business Analyst

Responsibilities:

• Administrator on Appian BPM product as a member of the Confidential BPM (Business Process Improvement) team.
• Deployed updated BPM functionality bi-weekly.
• Maintained BPM system health via health checks and vendor help.
• Participated as a BPM team member on release management.
• Trained business users on using Appian BPM tool.
• Project team analyst working with clients, designers, and programmers to identify requirements, provide cost analysis, assist with creating user interfaces, and develop implementation timelines. Gathered requirements and developed activity and business process definitions.
• Worked with executives, management and project team members to identify challenges, gaps and improvements needed and recommended solutions.
• Setup and configure the SCRUM and Kanban templates in the TFS server for Confidential Development and Agile teams.
• Managed user and group configuration in TFS 2015, including creating groups and user assignment to groups, setup agents and build services.
• Configured the Agile/Scrum Boards using TFS and created Team Project Collections in 2015 to support various teams various Team Projects into different Team Project Collections in TFS 2015. Monitored system performance and research and resolve issues. Maintained DEV, TEST, and PROD environments.

SharePoint Server Administration and application administrator

Confidential

Responsibilities:

• Maintained and administered SharePoint helpdesk supporting 600 users.
• Managed user site security and user groups.
• Trained users on SharePoint intranet sites. Maintained DEV, TEST, and Production server farms.
• Migrated Data from SharePoint 2013 to SharePoint 2016 using internal and ShareGate migration Suite.
• Migrated data from SharePoint to Office 365 sites. Applied system updates and service packs as needed.
• Provided documentation and trained users. Worked with team to implement Office 365 usage at Confidential .
• Served as Office 365 administrator. Implementation partner rolling Office 365 out to end users.
• Served as Application Administrator for company digital asset management system.

Confidential

Technical Support Specialist

Responsibilities:

• Support US and International customers using the Foreign Disclosure Management System.
• Managed the movement and sharing of data within the agency and interagency for international customers of the Confidential Foreign Disclosure office.
• Administrator of complex WAN environment with SharePoint 2010 with 2000 users, SharePoint sites, application workflows, and user permissions and databases.
• Create and manage plans and develop materials provide executive and user live and online .
• Document and develop operational procedures to manage and maintain the SharePoint infrastructure for operations.

Confidential

Portal/Knowledge Manager

Responsibilities:

• SharePoint 2010 Administrator for all internal/external facing websites.
• Maintained business requirements and developed content for multiple sites for internal and external communication.
• Developed knowledge management policies while collaborating with senior leadership.
• Implemented knowledge management plan. Engaged in all E-business efforts for the organization.
• Provided user and documentation for organization staff.
• Monitored and updated social media sites with internal teams to keep public facing organization messaging current.

Confidential

Technical Systems/Business Analyst

Responsibilities:

• Technical lead on enterprise cost analysis for Activity Based Costing project.
• Gathered requirements and developed activity definitions.
• Cleansed data and loaded financial model monthly.
• Provided and documentation on financial model.
• Trained local and remote users on financial model loading and data analysis.
• Created reports for users.
• Analyzed system performance, data and functional issues, and implemented changes as needed.