Systems Administrator Resume

PROFESSIONAL EXPERIENCE

Systems Administrator

Confidential

Responsibilities:

Administrated/monitored virtual machine servers across multiple DoD domains running Windows Server 2008R2, 2012R2, and 2016 using Remote Desktop/VMware vSphere 5.5 and vSphere Web Client 6.7.
Used Veritas Cluster Server Cluster Manager Java Console 7.1 for various tasks (e.g., monitored server application services, cluster fail - overs, remote storage connectivity, etc.).
Sole server team contractor for monthly Continuity of Operations (COOP) fail-over exercises to test source/site clusters, hosted server applications, and websites.
Used Windows Server Update Services (WSUS) for server patching and Key Management Services (KMS) Volume Activation Management Tool (VAMT) for licensing.
Used Print Management to install and troubleshoot printers.
Security Technical Implementation Guide (STIG) of VMware host servers and Windows servers to test for security vulnerabilities, baseline compliance, and patched status.

Systems Administrator

Confidential

Responsibilities:

Commissioned/decommissioned Dell PowerEdge 2550, 2650, and 6650 servers according to VA specified guidelines (e.g., which RAID array to use, drive partitions, naming scheme, etc.).
Monitored production, development, and intranet servers running Windows Server 2003 and 2008R2 using Nagios (e.g., monitored server online status, CPU utilization, application hangs/crashes, etc.).
Used Dell OpenManage Server Administrator (OMSA) to monitor server hardware (e.g., monitored CPU temperature, chassis fan RPM speed, setup alerts in case of hardware/server failure, etc.).
Used Dell OpenManage IT Assistant (ITA) to update server BIOS, firmware, and system drivers.
Created VA Internet/intranet websites using Internet Information Services (IIS) Manager and created SQL databases/user logins via SQL Server 2005 Enterprise Manager (e.g., created generic websites/databases with specified specifications such as: any redirects, virtual directories, port number, and name).
Used Blackmoon FTP server software for various tasks (e.g., managed users, groups, directory permissions, etc.).
Used Active Directory for various tasks (e.g., reset user passwords, created/deleted users, added/deleted users from AD groups, etc.).

Systems Support

Confidential

Responsibilities:

Managed/troubleshot: Blackberries (wide variety), HP LaserJet series printers (wide variety), IBM T series laptops (wide variety), Dell Optiplex series desktops (wide variety), Nortel VPN Ipass Connect and VPN client, and Microsoft Office 2003.
Created Windows Server 2003 File and Print server for Dow Jones International Monetary Fund (IMF) reporters and configured Remote Desktop/RealVNC for remote access.
Created laptop Ghost images for IMF reporters and Factiva users.
Wrote scanning and faxing Standard Operating Procedure (SOP) for IMF reporters.
Performed weekly tape backups using EMC Networker 7.3.2 with IBM 3581 Tape Autoloader.
Used Blackberry Enterprise Server 4.1 for various tasks (e.g., added/deleted users, enterprise activation, etc.).
Used Active Directory for various tasks (e.g., reset user passwords, created/deleted users, checked user’s mail storage quota, added/deleted users from AD groups, etc.).

Level II Support

Confidential

Responsibilities:

Managed/troubleshot: Xerox Phaser series printers (wide variety), Dell Optiplex series desktops (wide variety), Latitude series laptops (wide variety), Pointsec (security encryption software), and Microsoft Office 2000/2003.
Used Active Directory for various tasks (e.g., reset user passwords, created/deleted users, added/deleted users from AD groups, etc.).
Used Microsoft Systems Management Server (SMS) remote software to troubleshoot issues.
Used Remedy to document, update, and keep track of tickets.
Operated in a Service Level Agreement (SLA) environment (e.g., 15 minutes to be on-site and 1-hour resolution time frame).