SUMMARY:

Having worked in the IT industry for the last 25 years, I have acquired a broad range of experience while supporting both government contracts and working within the private sector. I have served in various capacities throughout my career including System Administration, System Engineering, Software Technical Support and Datacenter Operations. I believe the scope of my experience has provided me with the knowledge and tools necessary to make a positive and impactful contribution to any IT organization. Transparency, integrity and diligence are philosophies that I adhere to and are very important to me. I lead by example, and encourage communication, collaboration and teamwork. I have a professional yet jovial attitude and work well with like - minded individuals.

SKILLS:

• System Administration in Red Hat Linux and CentOS including server build and configuration, network configuration, security hardening, patching and remediation, file system management.
• VMware vSphere installation, administration and management. (SRM, HA)
• Docker container management.
• Administration of Windows Servers including Active Directory, DNS, TCP/IP network configuration, Group Policy, Windows Registry and patch installations.
• Storage administration and provisioning (NetApp and Nexsan)
• Database installation and management (MySQL, MariaDB)
• VMware View (Horizon) Virtual Desktop Infrastructure.
• Hardware installation and troubleshooting. RAID configuration, rack mounting and cabling, part replacement. (Cisco UCS, Dell, HP)
• Endpoint Management via Microsoft System Center Configuration Manager such as Software upgrades, Patch Installations and Application deployments.
• Hands on experience with a number of IT support applications including Splunk for syslog ingestion and analysis, Lansweeper for asset management, Nessus Security Center for security scans and FlexLM for COTS license management.
• Systems Monitoring knowledge with critical alarm identification, response and remediation.
• Familiar with multiple Network Management and Monitoring platforms such as Wandl IP/MPLSView, HP OpenView, SolarWinds Server and Application Monitor, vFoglight, Confidential Smarts,TNG Unicenter and BMC Patrol.
• Light shell scripting for automating tasks and comprehension of script syntax for troubleshooting.
• Excellent communications skills, both written and verbal.

EXPERIENCE:

Senior Systems Administrator/Engineer

Confidential

Responsibilities:

• Collaborated with software developers and third-party application vendors to maintain and manage an Enterprise scale Telecom and Expense Management System supporting thousands of users globally.
• Installed, configured and managed Red Hat Linux servers supporting the Mobile Operations division.
• Created and managed virtual machines utilizing VMware vSphere/ESXi.
• Managed application microservices running on Docker containers.
• Performed sustainment activities including installation of monthly security patches and patches.
• Prepared technical documentation and SOP’s for the installation and administration of State Department systems.
• Submitted change requests in support of system upgrades and other change related activities.
• Maintained all systems within the Lab, QA and Production environments.
• Attended weekly departmental meetings and provided status updates to upper management.

Senior Systems Administrator/Engineer

Confidential

Responsibilities:

• Provided System Administration and Engineering skills to support the Network Engineering and Operations staff within the Confidential Communications organization.
• Installed, configured and managed Red Hat Linux and CentOS (6.x, 7.x) servers.
• Configured, deployed and managed a VMware vSphere (6.x) virtualization infrastructure.
• Installed and managed SAN storage resources (Brocade/Nexsan) and provisioned storage for production and lab systems.
• Worked with Network Engineers to install, configure and test a novel Network Management and Engineering solution. (IP/MPLSview)
• Performed OS security hardening and installed patches and updates.
• Procured new computer hardware and software to support operations.
• Generated technical documentation encompassing installation and administration information.
• Attended meetings with senior management and prepared weekly status reports.

Senior Systems Administrator

Confidential

Responsibilities:

• Installed, configured and managed Red Hat Linux (6.x) and Windows (2008, 2012) servers.
• Deployed and managed VMware vSphere (6.x) virtual machines.
• Installed, configured and deployed internally developed software.
• Provided technical support to all operations staff including mission analysts, software developers and management.
• Performed OS security hardening and installed patches and updates.
• Procured new computer hardware and software to support operations.
• Provided desktop support; including OS configuration, COTS/GOTS installation, user account creation and management.
• Performed failover/failback disaster recovery operations.
• Performed systems monitoring, reporting, and analysis.
• Generated technical documentation including local operating procedures.
• Attended meetings with senior management and presented project status reports.

Senior Systems Administrator

Confidential

Responsibilities:

• Installed, configured and managed Red Hat Linux (5.x, 6.x) and Windows (2008, 2012) servers.
• Maintained legacy HP-UX (11.23) and Sun Solaris (9) servers.
• Configured, deployed and managed a VMware vSphere (6.x) private cloud computing environment.
• Managed NetApp Network Attached Storage volumes. Provisioned storage for missions and maintained synchronization of data for disaster recovery.
• Installed, configured and deployed internally developed software.
• Provided technical support to all operations personnel including mission analysts, software developers, testers and tier I analysts.
• Performed OS security hardening and installed patches and updates.
• Procured new computer hardware and software to support operations.
• Provided desktop support; including OS configuration, COTS/GOTS installation, user account creation and license management.
• Performed failover/failback disaster recovery operations.
• Performed systems monitoring, reporting, and analysis.
• Generated technical documentation including local operating procedures and operational runbook.
• Attended meetings with senior management and presented project status reports.

Software Technical Support Engineer

Confidential

Responsibilities:

• Provided software technical support of Confidential Smarts Network Management software suite for customers via telephone, email and remote collaboration tools such as WebEx.
• Managed an average caseload of 40-60 customer trouble tickets.
• Performed advanced troubleshooting of Confidential Smarts software including analysis of log files and configuration data.
• Installed and configured Network Management software to reproduce and confirm software anomalies.
• Recorded detailed case history notes including any associated remediation steps.
• Facilitated conference calls between customer, support and engineering groups.

Computer Systems Engineer

Confidential

Responsibilities:

• Responsible for monitoring the uptime of over 1000+ distributed Unix and Windows mission critical servers across Confidential 's multiple data centers.
• Provided technical support during change control activities, such as failover/failback procedures, recycling processes and applications and other remote server administrative tasks.
• Performed advanced troubleshooting and root cause analysis.
• Coordinated and managed hardware vendor dispatches from HP, IBM, Confidential and others.
• Participated in outage and recovery bridges.
• Provided systems monitoring and response to application, hardware and Operating System related alerts.
• Created documentation of all events affecting system integrity and availability.