Senior Specialist-Network Support Resume Oakton, VA - Hire IT People

SUMMARY:

Motivated self - starter with an aptitude for success. Ability to handle multiple projects, prioritize work and quickly learn new software applications. Excellent written, interpersonal, communication, technical and analytical skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Oakton, VA

Senior Specialist-Network Support

Responsibilities:

Remotely troubleshoot T1’s and T3’s for customer reported outages and degraded circuits.
Contact Local Exchange companies to schedule dispatches to customer site for circuit repairs.
Provide prompt, courteous and professional service to Networx government customers.
Monitor alerts and work troubles tickets created and assigned by the Customer’s NOC via AOTS and BMP for timely pickup and resolution.
Responsible for monitoring and managing the customer network in a 24x7x365 environment.
Investigate government customer reported outages using GSA Whiteboard, Channel Checker and IP Services Database.
Assist the government customer with questions pertaining to their Networx service by directing the call via warm transfer to the appropriate team.
Respond to calls received by government customers during non coverage hours via duty cell phone and laptop.
Record non coverage calls on Trouble Tracking spreadsheet.
Check EFMS to ensure government customers order has been provisioned correctly when error message shows not in database.

Confidential, White Plains, NY

Voice Provisioning Technician

Responsibilities:

Provision medium to large business accounts for Nodal Services.
Process equipment/service installations, moves, changes, disconnects and upgrades.
Schedule and coordinate remote access testing, acceptance testing with the LEC and hot cuts.
Investigate critical dates, enter log comments and post jeopardy codes.
Review work list daily to identify past, current and future measured and non measured orders to prioritize work and ensure meeting due dates.
Troubleshoot circuits using remote testing and software loopbacks to isolate troubles.
Retrieve and verify circuit design to ensure access information is correct.
Escalate to LEC and supervisor to maintain prompt service delivery.

Confidential, Piscataway, NJ

Network Operations Technician

Responsibilities:

Proactively monitor ATM/Frame Relay Network to ensure network reliability.
Provide Tier I support in a 24/7/365 NOC environment for both internal and external customers.
Respond rapidly and troubleshoot network alarms to determine cause of failure, isolate trouble and resolve alarms.
Perform Command & Control procedures during major network failures which include establishing conference bridges, sending out technical and customer care broadcasts, updating status lines with RFO and ETTR information.
Perform extended ping test from Cisco MGX 8850 (PER) to the Customer Edge Router (CER) and layer 2 troubleshooting.
Check signaling protocol type, physical alarms on switches, interface on MGX 8850, channel alarms, and remove danglers.
Configure BERT tests, soft switch cards, check parity errors, power and fan units when needed.
Generate, update and close trouble tickets using BMP (Business Management Protocol).
Perform scheduled maintenance and upgrades to ensure network stability.
Work with extended teams such as INCS, DATEC, OSWF, IMA, TSC, AIR, GNOC, CISCO, AIR and the LEC to ensure timely installation and restoration of service.
Order replacement cards for switches and work with OSWF tech to have defective cards returned and new cards seated.