System Integration Engineer Resume Profile

Summary:

BMC Tools Administrator with 4.5 years of experience having good exposure on various BMC Products such as BMC Remedy, BMC Patrol Performance Manager , BPPM Proactive net . Well versed with administration on Windows and UNIX operating systems. Conversant with MSSQL database.

Experience Summary

Confidential

Application Areas

Line of Business: Infrastructure Management

Line of Technology: BMC Remedy, BMC Enterprise Management Tools such as BMC Performance Manager BMC Patrol , BMC Proactive net Performance Manager BPPM .

Areas of Proficiency:

BMC Remedy

Installation of AR System Server and BMC Remedy ITSM Suite BMC Atrium core, Incident management, Change Mangement, SRM, SLM .
Service Desk- Configurations of Incident management, Change Mangement and Problem Management.
Data Management Tool-Worked on Data Management Tool which is used to load data related to the Company,Organisation,Support Group, Location, People.
Service Request Management-Created Navigational Categories, AOT, PDT, SRD, Configured approvals.
Service Level Management-Created Service Targets, Configured Measurement, Milestones, Agreements, Contracts for different requests.
BMC Patrol BPPM
Good exposure on various BMC products like BMC Patrol Performance Manager , BPPM BMC Proactive net Performance Manager
Installation, configuration and deployment of BMC Patrol monitoring environment including configuration of Console server, RT server, Patrol Central, Patrol Configuration Manager.
Installation, configuration and deployment of BMC Patrol for servers including Windows, Unix, Linux and HP-UX.
Installation, configuration and deployment of BMC Patrol for databases including MSSQL and Oracle.
Installation, configuration and deployment of BMC Patrol for applications like Web sphere WAS and MQ.
Configuration of rule sets and baselines in Patrol Configuration Manager.
Installation, configuration and deployment of BMC Proactive net Server in cluster.
Integration of BPPM Proactive net with Patrol through BMC Patrol proxy.
Good exposure on Reporting in BPPM.
Well versed with administration on Unix, Linux and Windows Operating Systems.

Career Profile

Confidential

Title IT IS Enterprise Management

Confidential

Position System Integration Engineer

Description The project involved in implementation of BMC Remedy ARS and ITSM upgrade from older version of Remedy 7.1 to 7.6.04

Responsibilities

Contributed and helped on BMC Remedy ITSM installation
Contributed on creating foundational data on all Test, Development and Production servers
Did module level customizations on IM, PM, CM as per SR requested by Customer
Provided necessary guidance, support to customer whenever requested.
Providing Weekly/Monthly reports on issues resolved and pending.
Worked on SRM and created few sample requests and Incidents on showed the full demo to customer.
Involve in resolving L1, L2 and L3 issues
Close interaction with Client and BMC in solving technical and Requirement related issues.
Counterpart for all escalations 24x7 regarding Remedy applications, and to provide resolution for all the incidents assign to Remedy Support.
Responsible to ensure the smooth process of Atheeb Business by monitoring the business order and ticket flow through Remedy system.
Involved in analyzing the new business requirement to enhance and to ease the process and to maintain the development servers SIT and UAT.
Successfully handling the project, servers from offshore with no onsite Remedy resource, without any escalations, handling all the defects well ahead of SLAs.
Contributed on Day to Monitoring of all the servers Sandbox, UAT, Development, and Production till the project went live. Also monitored afterwards and resolved issues whenever customer complained.

Confidential

Position System Integration Engineer

Responsibilities

Technical understanding of the requirement.
Basic customization as per the new requirements.
Involved in Implementation of BMC Patrol and Proactive net for monitoring DIAL IT Infrastructure.
Providing L2 support for the tools BMC Patrol and Proactive net.
Mentoring L1 team on BMC Patrol and Proactive net.
Providing L1 support for the tools BMC Event Manager

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