Network Systems Engineer Resume Dallas, TX - Hire IT People

SUMMARY

Experienced in managing and running multiple high level projects/deployments(CWMS, Webex, eGain, ECE)
Responsible for managing all AV rooms/equipment.
Experienced in CUCM, CVP, UCCE, & ICM, Webex, Expressway’s, ECE, eGain
Excellent people skills from working directly wif customers in all areas of teh businesses.
Skilled at communicating wif co - workers and customers.
Accomplished, Goal-Orientated, Respectful, & Efficiency driven
Excellent troubleshooting and technical support abilities
Focused on always creating teh optimal “Customer Experience”

PROFESSIONAL EXPERIENCE

Network Systems Engineer

Confidential, Dallas, TX

Responsibilities:

Assist clients wif deploying/upgrading CUCM/IM&P
Assist clients wif deploying UCCX/UCCE
Assist clients wif deploying/upgrading Cisco Unity & Voicemail
Assist clients wif troubleshooting UCCE issues, call flow issues, and reporting isssues
Assist clients wif deploying/upgrading CER for 911
Assist clients wif expressways and Webex services
Assist Clients wif Webex Contact Center
Assist Clients wif Webex(Teams) App
Assist wif Singlewire Installations
Assist clients wif deploying/upgrading Jabber

Principal Voice Engineer

Confidential, Lincoln, NE

Responsibilities:

Lead Engineer for Cloud WebEx Migration/deployment
Lead Engineer for planning/upgrading CUCM/UCCE/CVP to 11.6
Lead Engineer on monthly Windows patching
Lead engineer for upgrading to 12.5 environment for CVP, ICM, UCCE
Lead Engineer for PCI/SVR/Audit remediation
Main Install/Support engineer for all Audio/visual video conferencing equipment and smart white boards.
Responsible for Contact Center Architecture
Lead Engineer for omnichannel customer contacts(email & webchat)

IT Voice Engineer

Confidential, Lincoln, NE

Responsibilities:

Lead Engineer for Cloud WebEx Migration/deployment
Lead Engineer for planning/upgrading CUCM/UCCE/CVP to 11.5 for TLS requirements
Lead Engineer on monthly Windows patching
Assisted in MACD’s
Lead Engineer for PCI/SVR/Audit remediation
Lead Engineer for Cisco Spark deployment
Lead Engineer for omnichannel customer contacts(email & webchat
Lead Engineer for On-Prem CWMS
Lead Engineer for Manual Outbound Dialing telephony System(I3 version 2016 R4, now Genesys)