IT Operations Manager Resume

TECHNICAL SKILLS

Security (Windows, Linux), Network Security, Cyber Infrastructure and Technology, Offensive Security
Ethical Hacking, Digital Forensics, Incident Response, Python, Virtualization (OS - VMs), Cisco Practice Labs, Firewalls, IDS, Patch Management, GNS3, and SIEM.
Windows, Word, Excel, PowerPoint, Outlook, Website builder experience.

PROFESSIONAL EXPERIENCE

Confidential

IT Operations Manager

Responsibilities:

Drawing and drafting mechanical AC plans using CAD and AutoCAD software, while meeting demanding deadlines, calculating technical mechanical AC plans, and receiving manager evaluations.
Troubleshooted daily tickets and served as a tier 2 escalation point for desk support and providing feedback, assistances, and correction when needed.

Confidential

IT Field Tech

Responsibilities:

Served day - to-day tier 2 Tickets. Worked with ticket management, Syncromsp, ConnectWise, CAT6 cabling project, Active Directory, Windows, Macs, Network Servers, Backups, Help Desk, Printers, Remote Support and more. Diagnosed, repaired, and maintained hardware and software components.

Confidential

IT Manager

Responsibilities:

Monitored the company’s network security, including the installation of VPNs, encrypting important files, and maintaining account user permissions.
Configured and implemented computer systems that fulfilled the company’s information systems requirements, troubleshooted hardware, and software issues company wide, and managed the company’s website. Responsible for installing and maintaining office security cameras.

Confidential

IT Operations Manager

Responsibilities:

Responsible for managing financial accounts by tracking income and expenses.
Collaborated with merchants, customers, and the CEO to formulate and implement business goals.
Managed and maintained warehouse security cameras, printers, and network connectivity.

Confidential

Customer Relationship Analyst

Responsibilities:

Directed my team to maintain a customer service-oriented environment focused on problem detection and resolution, and to best solve client’s concerns regarding internet and phone connectivity.
Collected and Analyzed customer data to identify possible causes for customer dissatisfaction.
Achieved 70% customer retention and led successful training program for new employees.