Profile

A flexible, determined and hardworking candidate with advanced academic and professional background in Computer Studies and Information Technology: extensive work exposure to the management and maintenance of IT and Network Systems: strong problem solving and negotiation abilities: strong interpersonal relationship and team collaboration capacities: sound strategic planning and decision making skills: good communication and customer relationship management abilities.

Key Skills

• Comprehensive and advanced knowledge and skills in Computer Studies and Information Technology able to manage and operate IT and Network Systems.
• Strong problem solving and negotiation abilities able to diagnose, troubleshoot and resolve hardware and software abnormalities able to explain and negotiate practical solutions to any IT and Network related concerns.
• Strong interpersonal relationship and team collaboration capacities able to interact with staff, management and clients in a professional manner able to contribute unique skills and knowledge to achieve common goals.
• Sound strategic planning and decision making skills able to think and plan IT operations ahead of time able to share and consult practical and cost-effective solutions to relevant problems.
• Good communication and customer relationship management abilities.

Professional Experience / Career Profile

Confidential

• Manage all servers including Active Directory 2003, 2008, Anti-spam , E-mail Exchange , Maximo, Sun, Print server, RSA token, checkpoint SSL VPN.
• Planning implementing the preventive predictive maintenance schedules for improving the overall reliability of servers and working station.
• Conducting failure investigation and analysis to identify network intermittent, switches failure and corrective measures so as to reduce communication downtime maximize network availability and instability.
• Carrying out the isolation of software's and hardware's problems.
• Punching, crimping network cable and telephone line cable.
• Users support, printers, scanners, share folders, hardware and software issues including viruses.
• Handling all hardware and software deployment and implementation including the proper specifications and compatible applications.
• Configure switches, fiber optic lines and media converter.
• Installation of CCTV cameras, network access controls, and other plant equipment.
• Configuration of routers and switches.
• Experienced in LAN, WAN, VLAN, DHCP, Telnet, Access point, cisco switches.
• Manage all IT assets inventory hardware's, software's and IT policy and procedures.

Confidential

• Worked closely with the supplier of equipment to ensure timely deployment/training/corrective actions/preventive.
• Worked with Technical Sales and Sales Marketing on claims related issues.
• Managed and server set up active directory, network infrastructure/architecture and data base PL-SQL .
• Coordinated functions of company's legal, risk management and credit departments for security assets for claims management.
• Provided technical support analysis across all projects to drive performance.
• Implemented training and support to all technicians and trainers for proper deployment of equipment's and necessary techniques to improve the knowledge of the clients.
• Managed the Saudi Portable Instrumentation Range System SPIRS including training.
• Acted as Technical Trainer and supported the Royal Saudi Land Forces for Multiple Instrumented Laser Engagement System 2000 MILES 2000 Cubic DEFENSE APPLICATIONS San Diego CA.
• Acted as Technical Trainer and supported in terms of systems and network for C4Ic Canada, MILSIMS simulations for Ministry of Defense Aviation. Royal Saudi Land Forces .
• Worked as Technical Trainer and supported in terms of system and network for PHOENIX United Kingdom simulations for Ministry of Defense Aviation. Royal Saudi Land Forces .
• Worked as Technical Trainer and supported in terms of system and network for THALES Defense System South Africa AS4000 Meteorological System for Ministry of Defense Aviation Royal Saudi Land Forces .
• Handled hardware design and network structure, data, voice cabling, installation, trouble shooting, implementation etc.
• Design and set up the infrastructure for the computer network and usually configures and manages an existing network.
• Plans, implements and supports the network and computing the infrastructure plan.
• Manages sized projects according to agreed upon budgets and schedules.
• Configuration and set up of all new server systems required internally for the company's activities.
• Firewall administration and overall responsibility for company IT Security and roll out hardware and software to ensure optimal deployment of resources.
• Administration and maintenance of company's internal systems and install/maintain emergency systems to back up the main network server.
• Carry out FAT and SAT for analytical package in company partner's factory and at various end user sites respectively.
• Worked as Technical Writer and provided technical documentation

Confidential

• Managed the network Administration for user account, internet access, office system and application support.
• Managed Support server, network and desktop hardware, software applications.
• Monitored the daily activity on the network, ensuring that the resources of the company are utilized in ways that are within the standard set for employee usage.
• Monitored systems for network status, alerting management of network failures and assists in performing correction action.
• Tracked the status of software and equipments licensing agreement, ensuring that licenses are renewed.
• Installed, configured, and maintained PC's and PC peripherals operating in a Local Area Network environment provided end user support.
• Handled workstation upgrade to existing software or installing new software approved by the company.
• Configured interfaces of peripheral equipment performed component level system maintenance.
• Maintained an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Managed all network facilities of the company from Headquarters up to the company site projects.
• Managed all installations of CCTV cameras and Network Access System Controller in all facilities.
• Administered and documented all company IT assets.
• Tested all hardware and software prior to deployment in departments or project sites.
• Formulated and implemented policies and procedures of IT Department to ensure good computer management.
• Handled, created and managed all internal and external e-mails of the company staff.
• Handled all personal desktop troubleshooting, laptops, scanners, printers, copier machines, including the escalation problems of end-users.
• Deployed and updated patches of anti-virus, operating system, all company's required software's needed by company business.
• Maintained the Domain Active Directory , Data file Sharing, Security servers by the company.

Confidential

• Handled PC Assembling / De- Assembling, BIOS Configuration, Hard Disk Preparation trouble shooting of all kinds of hardware Printer, Key Board, Scanner, Mouse .
• Processed ATM Technology, Fiber Optical, Basic and Digital Electronic and Electric Of all computers hardware, Multimedia Technology.
• Handled Hardware Preparing, Power supply, AT/ ATX, Zip Drive, Pen Drive, Scanner, Printer managed Hard Disk Partitions, Dual Booting system and all other hardware repairing.

Confidential

• Involved in the planning, designing, and implementation of the network.
• Tested, installed and connected various computers in the networks performed troubleshooting and diagnosed hardware problems handled computer repairs for laptops and desktops installed software, applications, anti-virus and utilities.
• Communicated with clients about the computer and advised proper care of computer and the best computer programs and brand offered technical support on-site and for home services.
• Maintained and repaired all peripherals, software issues, hardware failure such as software corruption, incorrect installation, incompatible hardware or malware.
• Explained in non-technical terms to the client what created the problem and how to avoid future hardware and software issues