PROFESSIONAL EXPERIENCE

Confidential

Associate Computer Operator

Responsibilities:

• Patch server OS and firmware according to schedule.
• Troubleshoot server connectivity issues working in conjunction wif other teams.
• Manage servers via HP Oneview
• Install, move, or decomission server hardware in datacenter environment.
• Escort third party vendors into datacenter to perform their duties.
• Monitor datacenter for potential environmental or security issues.
• Monitor CPE and circuits for Starbucks retail locations, troubleshoot conectivity issues, and work wif third parties to repair/replace equipment as needed.
• Monitor, Diagnose, and repair Aruba Wireless networks at Starbucks retail locations.
• Monitor, Diagnose, repair, and configure Juniper SRX series routers and Juniper EX2200 series switches.
• Work wif onsite technicians retail locations to carry out any internal maintenance or troubleshooting connectivity between our network and teh networks of our customers and partners.
• Utilize IP Networking troubleshooting tools such as SSH, ping, netcloud, ECM to identify source of network problems.
• Work wif Local Exchange Carriers in teh troubleshooting of connectivity issues between their network and our customer's network.
• Uitilize a variety of internal systems native to teh many companies that ultimately became Centurylink to affect a timely resolution for our customer.

Confidential

Network Field Services Technician

Responsibilities:

• Diagnose, Repair, and perform preventative maintenance on NCR POS systems.
• Provide end user support for broad spectrum of devices: Desktops, tablets, IOS devices, Motorola RF guns, phones
• Install, Configure, and maintain Motorola Access Points, Cisco Routers, Cisco Switches, Meraki Switches.
• Perform site survey in support of cable runs (both for lan access and Wifi AP placement).
• Participate in companywide network refresh project for our stores (6 month project).
• Support datacenter migration project for backend network
• Perform 1st and 2nd level troubleshooting for network issues for both datacenter and retail stores.
• Isolate where network issue is, and if it is a minor change, implement teh fix. Major changes would be escalated appropriately to Network Engineering.
• Monitoring Corporate and Retail networks, including global MPLS network, Citrix Netscaler Load balancers, Cisco Wireless AP and WLC, Aruba Wireless AP and WLC, Checkpoint Firewalls, Cisco routers, switches, and ASA firewalls.
• Verify/Validate correct configuration and functionality of newly deployed networking equipment.
• Checking syslog, debug, and occasionally tcp packet capture to identify source of network issue.
• Participated in teh turning up of a new datacenter and teh migration of numerous sites
• Process access requests, evaluating for necessity and compliance wif American Express security policies.
• Update and maintain ACL and policies across hundreds of firewalls to satisfy business needs.
• Ensure compliance wif Change Management policies.
• Audit existing configurations to ensure uniform compliance across devices.
• Configure and troubleshoot Cisco firewalls
• Participate in teh testing of newer IOS versions to identify potential issues wif implementation on teh American Express network.
• Provide 24 hour break/fix support for network outages.
• Coordinating wif multiple teams to troubleshoot network issues, including other departments, partners, vendors, and other third parties.
• Set up Juniper SSL VPN connections for our partners to connect to our network.

Confidential

Network Analyst

Responsibilities:

• Upgrade, Replace, and Install Cisco routers, switches, WICs, supervisory modules, AP, GBICs, SFPs, and PSU.
• Troubleshoot LAN, WLAN, and WAN connectivity issues as they arise.
• As part of troubleshooting, examine running configuration of Cisco devices and if necessary have our NOC put in a change request to make needed changes. Carry out testing on site after changes have been made to ensure resolution of problem.
• Install, maintain, and document all network cabling.
• Provided limited support for voice including analog phone lines, Cisco VOIP Phones, Avaya Digital Phones, Avaya IP Agent, Cisco Desktop Agent.
• Work wif LECs to turn up new circuits connecting sites or troubleshoot existing circuits such as T1 point to point links.
• Troubleshoot LAN connectivity issues between server and clients (In support of our client/server based software)
• Install and Configure Microsoft SQL Server
• Run SQL Queries to pull and correct records in teh Database.
• Train business owners and their employees in operation of their program
• Limited troubleshooting of accounting issues that may arise wifin teh program.
• Perform limited configuration of Windows client operating systems and host programs to allow operation of our software.
• Analyze and recommend configuration changes for Windows Server Operating Systems to allow proper operation of our software.

Confidential

Administrative Assistant

Responsibilities:

• Incoming & outgoing shipments
• Internal Work flow
• Provide Desktop support for Mac Workstations.
• Utilize Cacti to monitor teh status of our nationwide network backbone
• Keep track of all scheduled and unscheduled maintenances, and inform customers of any potentially impacting changes.
• Work wif onsite technicians at our Datacenters to carry out any internal maintenance or troubleshooting connectivity between our network and teh networks of our customers and partners.
• Utilize IP Networking troubleshooting tools such as SSH, Telnet, Ping, Traceroute, CDP, to identify source of network problems.
• Process requests for new services such as ordering new circuits, IP transit services, IP Allocation, datacenter collocation, and IP Transport.
• Work wif exchange carriers such as Level3, Global Crossing, and XO Communications in teh troubleshooting of connectivity issues between their network and our own.
• Troubleshooting basic LAN and internet connectivity on their Windows PC
• Troubleshoot basic Windows OS settings, such as Windows firewall, Antivirus software, and identifying anything which may interfere wif teh Refund Now software and website.
• Installing and troubleshooting teh Republic Bank’s in house FTP software.