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Network Specialist Resume Profile

Experience

Summary

Skilled Network Engineer with experience in project planning, configuration, installation, maintenance and troubleshooting of IP networks with a focus on customer satisfaction.

Network Security Engineer

Confidential

  • Position entailed management of firewalls with a focus on implementing new rules, ensuring system connectivity, upgrading legacy equipment, and managing tickets from creation to resolution. Worked with the below technologies:
  • Cisco Routers Switches
  • Cisco ASA Security Appliances
  • Juniper SRX Firewalls
  • BlueCat Proteus IPAM Platform limited involvement
  • Citrix Netscalers limited involvement

Senior Network Technician

Confidential

  • Position entails a Tier 1 triage of circuits, LAN/WAN and VoIP hardware with a focus on maintaining service uptime, customer satisfaction and managing tickets from creation to resolution. Worked with the below technologies:
  • Cisco Routers Switches
  • Cisco ASA Security Appliances
  • Cisco Wireless LAN Controllers
  • Cisco Unified Call Manager, Unity, Emergency Responder VoIP Phones
  • Legacy PBX phone system PSTN lines
  • Ticket Handling Systems: Remedy, USD, ETMS

Network Specialist

Confidential

  • Position entailed study, installation, configuration and documentation of network and server equipment with a focus on building knowledge and skills. Worked with the below technologies:
  • Cisco Routers Switches
  • Cisco ASA Security Appliances
  • Cisco Wireless LAN Controllers Access Points
  • Cisco Unified Call Manager, Unity VoIP Phones
  • AirMagnet Wireless Survey Suite
  • VMWare ESX

Inside Sales Associate

Confidential

  • Position entailed assisting Account Managers and customers, quoting and ordering of IT equipment, and handling RMAs.
  • Promoted to Network Specialist in 2008.

NOC Monitor Technician

Confidential

  • Position entailed monitoring a NOC of VoIP hardware and circuits as well as servers and networking hardware, troubleshooting problems, build, setup and installation of new hardware.
  • Level 3 Technical Support Representative

Confidential

Position entailed assisting dial-up, ISDN, and DSL customers with email and connectivity problems.

Technical Support Representative

Confidential

Position entailed assisting dial-up, ISDN, and DSL customers with email and connectivity problems.

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