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Desktop Support Resume Profile

Objective:

To obtain a position in IT services that will provide a challenge and an opportunity for professional growth.

Confidential

Systems Administrator

  • Exchange patching and support.
  • Deploy VMs in ESX environment.
  • Core member of the On-boarding and Off-boarding process improvement project.
  • Maintain and upgrade NetBackup Appliance environment.
  • Setup Auto termination ensuring account security for termed employees.
  • Integrate two HR data sources into AD with Imanami GroupID.
  • Implemented DLP/Encryption for email.
  • Implemented Proofpoint Enterprise Protection for Email security.
  • Train Helpdesk staff for utilizing Proofpoint.

Confidential

Systems Administrator

  • Implemented Hyper-V HA environment with SCVMM, provided a self-service portal for user to administrate their own servers.
  • Reduced Lab physical server count by hundreds, converting many system to virtual machines.
  • Convert ESX VMs to HyperV VMs.
  • Exchange 2003 to 2010 Migration, and Exchange 2010 Administration. Replace Citrix environment with Microsoft Remote Desktop Services.
  • Configure HP Blade Environment.
  • AD Administration.
  • ESX VM Administration.
  • Build infrastructure and support for multiple products, SlingShot, SDL TriSoft.
  • Create and modify Imanami GroupID groups.
  • Provide server training to Helpdesk and Desktop staff

Confidential

Desktop Support/Lab Systems Administrator

  • Implemented Symantec Netbackup DLO as the backup solution for user desktops and laptops.
  • Server support for lab systems, builds, repairs.
  • Configure network drops in lab.
  • Helped engineering create separate AD domains to replicate customer setups in the lab.
  • Print Server support. Add new network printers, resolve server side printing issues.
  • DNS/Static IP configuration for client systems needing static addresses.
  • Liaison between helpdesk and the server team, the go to person for communication between the teams.
  • Providing high-end support to VIP customers and high intensity users.
  • Support 400 users locally, located in three buildings, 200-300 remote users across North America.
  • Printer Support, update and maintain contract with printer maintenance vendor.
  • Support Blackberry users located on the BES.
  • Update Help desk documentation. Create FAQ's for knowledge base.
  • Respond to high priority cases with Executives and other VIPs

Confidential

Desktop Support Specialist

  • Support 400 local users.
  • Create master image builds and document guidelines and procedures.
  • XP/Application Compatibility testing and solutions for new system rollout.
  • Successfully took over Desktop Support from outsourced company.
  • Served as second Desktop Support Lead to help balance the load in tasks in relation to that position.
  • Rated in the top 10 for performance in the company.
  • Took lead on cases dealing with high priority users I.E. VP's and higher .
  • Resolved networked and local printer issues.
  • Desktop representative for IT SMS project.

Confidential

Systems Administrator/Desktop Support Technician

  • Built, supported and maintained 50 HP Servers, 25 Compaq servers, 8 Dell Servers.
  • Supported 300 users running various flavors of Windows.
  • Created, maintained Metaframe XP Citrix Farm.
  • Built various RAID sets.
  • Primary contact for CEO's IT support and personalized support to executive staff members.
  • Took ownership of the desktop side of moving users from a multiple domain structure to a single domain structure.
  • Traveled to remote offices to assist in projects.
  • Diagnose and repair desktop and server hardware problems.
  • Perform software installs and upgrades.

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