Desktop Support Resume Profile

Objective:

To obtain a position in IT services that will provide a challenge and an opportunity for professional growth.

Confidential

Systems Administrator

Confidential

Systems Administrator

Implemented Hyper-V HA environment with SCVMM, provided a self-service portal for user to administrate their own servers.
Reduced Lab physical server count by hundreds, converting many system to virtual machines.
Convert ESX VMs to HyperV VMs.
Exchange 2003 to 2010 Migration, and Exchange 2010 Administration. Replace Citrix environment with Microsoft Remote Desktop Services.
Configure HP Blade Environment.
AD Administration.
ESX VM Administration.
Build infrastructure and support for multiple products, SlingShot, SDL TriSoft.
Create and modify Imanami GroupID groups.
Provide server training to Helpdesk and Desktop staff

Confidential

Desktop Support/Lab Systems Administrator

Implemented Symantec Netbackup DLO as the backup solution for user desktops and laptops.
Server support for lab systems, builds, repairs.
Configure network drops in lab.
Helped engineering create separate AD domains to replicate customer setups in the lab.
Print Server support. Add new network printers, resolve server side printing issues.
DNS/Static IP configuration for client systems needing static addresses.
Liaison between helpdesk and the server team, the go to person for communication between the teams.
Providing high-end support to VIP customers and high intensity users.
Support 400 users locally, located in three buildings, 200-300 remote users across North America.
Printer Support, update and maintain contract with printer maintenance vendor.
Support Blackberry users located on the BES.
Update Help desk documentation. Create FAQ's for knowledge base.
Respond to high priority cases with Executives and other VIPs

Confidential

Desktop Support Specialist

Support 400 local users.
Create master image builds and document guidelines and procedures.
XP/Application Compatibility testing and solutions for new system rollout.
Successfully took over Desktop Support from outsourced company.
Served as second Desktop Support Lead to help balance the load in tasks in relation to that position.
Rated in the top 10 for performance in the company.
Took lead on cases dealing with high priority users I.E. VP's and higher .
Resolved networked and local printer issues.
Desktop representative for IT SMS project.

Confidential

Systems Administrator/Desktop Support Technician

Built, supported and maintained 50 HP Servers, 25 Compaq servers, 8 Dell Servers.
Supported 300 users running various flavors of Windows.
Created, maintained Metaframe XP Citrix Farm.
Built various RAID sets.
Primary contact for CEO's IT support and personalized support to executive staff members.
Took ownership of the desktop side of moving users from a multiple domain structure to a single domain structure.
Traveled to remote offices to assist in projects.
Diagnose and repair desktop and server hardware problems.
Perform software installs and upgrades.