SUMMARY:

Results - oriented and highly motivated IT professional with over nine years of success and expertise in working with both small and large IT projects. Experience and knowledge with the design, implementation, configuration and support of Unified Collaboration solutions. Motivated problem solver with strong analytical skills and a quick learner. Highly effective voice migration specialist.

TECHNICAL EXPERIENCE:

• Cisco Unified Communications Manager version (CUCM) 11.x, 10.x, 8.x & 6.x
• Cisco Unity Connection version (CUC) version 11.x, 10.x, 8.x & 7.x
• Cisco Emergency Responder (CER) version 11.x 10.x 8.x
• UCCE Platform systems - CVP, ICM, VVB, IVR, PG, Router, HDS, AW
• Cisco WebEx 2.x, 3.x
• Cisco Expressway
• Cisco Unified SIP Proxy (CUSP) version 8.x
• Cisco UC Session Management Edition (SME) 8.x
• Cisco ISR voice gateways 2800, 3800, next gen 2900, 3900, 4300, 4400,
• Cisco Analog voice gateways 224, 248, 3xx
• Cisco Phone Models (SCCP and SIP) 79xx, 88xx & CIPC
• Pexip Video Conferencing
• West Intrado e911 Solutions
• Telemate Predictive UC Analytics
• Customized UC solutions
• Voice Topology MGCP, H.323, SCCP, SIP
• Utilizing BAT tools and Phone & User templates.
• Voice circuits T1 PRI’s (VWIC), POTS and DSP (PVDM modules).
• Third paging system integration with E & M Modules (FXO and FXS Ports)
• Access layer switching and DHCP Option 150
• Virtualization using VMWARE (ESXI, vSphere version 5, 6), VCenter, UCS Manager
• Collaboration, UCS, Fabric Interconnect, Routing & Switching

WORK EXPERIENCE:

Lead Real-Time Contact Engineer

Confidential

Responsibilities:

• Designing, planning, build and implementation of the e911 service for all contact centers.
• Implemented SIPREC on contact center SBCs to enable call recording for IVR recording
• Accumulate industry and technology trends, to enhance knowledge and provide innovation on the team.
• Set standards and project processes for delivery teams.
• Provide technical leadership and action coaching for peers to support the decision making process.
• Work with UCCE platform and part of the team responsible for doing a technology refresh of UCCE from 10.5 to 11.6
• Responsible for contact center UCM, CUC and CER clusters including planning, design, building new and upgrading current.
• On the team responsible for managing all UCCE systems including UCSM, Vcenter, ESXi, Cisco IOS devices, SBCs, Linux/Windows servers (CVP, ICM, CVVB, IOS VB, VXML, Proxy)

Network/UC Engineer

Confidential, Deerfield, IL

Responsibilities:

• Driving e911 planning, design and implementation efforts as it relates to routing, tracking and integration with 3rd party services to support various user platforms and scenarios.
• Project planning, design and migration of Walgreen Distribution Centers from legacy PBX to CUCM 10.5
• Responsible for implementation of new 3rd party CDR Analysis and Reporting service.
• Developed streamlined process for building and tracking non-standard location builds that were previously not documented or tracked.
• Ability to plan and implement the UC infrastructure projects meeting deadlines.
• Responsible for managing UC backup using DRS. Dedicated storage and created schedules that will accommodate 27 UC Clusters (all nodes), redundant ACMEs and CUSP servers.
• Worked with the network and server teams in an effort to update production Fabric Interconnects and IO Modules with minimum downtime.
• Responsible for mentoring junior engineers with different migration projects.

Sr. Voice Engineer

Confidential, Bannockburn, IL

Responsibilities:

• Technical lead for the telecom team with 7 team members reporting. Responsible for training, team engagement and resource-to-project/support management.
• Managed, negotiated and maintained relationships with various vendors.
• Technical VoIP lead for 65+ branch networks into new MPLS, which included upgrading all routers, switches and WAN circuits from legacy T1s to Ethernet circuits.
• Leading large and small-scale projects related to IP telephony upgrades and migrations.
• Manage UC environment consisting of 150 locations
• Proactively manage and train team members.
• Analysis and design of Cisco IP telephony systems
• Comfortable with Visio documentation and detailed migration process.
• Traveled to sites to convert from legacy telephony systems to Cisco UC
• Drive technical discussions and process creation of new or relocating locations.
• Troubleshoot voice, video, data and related network infrastructure devices at all levels.
• Provide consultative leadership to help identify best practice and solutions for business requirements.

IP Telephony Engineer

Confidential, Lincolnshire, IL

Responsibilities:

• Participated in design, planning and migration of sites from legacy Nortel phone system to Cisco Unified Communications Manager Version 8.6 of Walgreen.
• Project Planning and migration of Walgreen campuses from Cisco Unified Communications Manager version 6.x and 8.6
• Installation and configuration of Cisco Unified Communications Manager Version 8.6 and integration with Cisco Unity Connection version 8.6
• Integration and configuration of Cisco Emergency Responder for E911 service
• Comfortable with Visio documentation and detailed migration process.
• Ability to plan and implement the UC infrastructure projects meeting deadlines
• Assisted with technical review and process creation of new store deployment for
• Closely work with UC Architecture team to implement infrastructure project.
• Responsible for mentoring junior engineers with different migration projects.

System Administrator

Confidential, Atlanta, GA

Responsibilities:

• Assisted the maintaining and administration of Cisco IP Telephony infrastructure version 6.x
• Updated Cisco Phones and voice mail boxes
• Review of basic IOS voice configuration on cisco ISR routers 2800 and 3800
• Handle daily escalations and issues related to users
• Day to day activity involved performing morning checks
• Manage Microsoft Windows Server 2003 Environment
• Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy
• Provide technical support for e-mail, network, connectivity, peripheral equipment, and system maintenance. Remotely assist with the set up and installation of software
• Patrolled all areas of the city in car or by foot to preserve law and order, to discover and prevent the commission of crimes, and to enforce traffic and other laws and ordinances; issue warnings and citations where necessary
• Conducted investigations at scenes of incidents to which summoned or incidents observed; determined what, if any, crime has been committed; identified, collected, preserved, processed, and booked evidence; located and interviewed victims and witnesses; identified and interrogated suspects
• Prepared and served search and arrest warrants; apprehended and arrested offenders for crimes committed under federal, state, and local laws and codes; controlled and mitigated people under the influence of drugs or alcohol or other potentially hostile situations