TECHNICAL SKILLS:

MS Server 2008, 2003, Exchange Server 2010, 2007, WSUS Server, Windows 10, 7, XP, MS Office, MS Outlook 2000 to 365 Backup Exec Enterprise. Desktop support. Audio/Video systems. LAN Desk, Ghost, Acronis. Computer Imaging. VPN client. Microsoft Records management. Service Now, Remedy. IPhone, Android.

PROFESSIONAL EXPERIENCE:

IT ADMINISTRATOR

Confidential, PHOENIX, AZ

Responsibilities:

• Trained Staff regarding networking, VOIP phone system, company inhouse software Encourage staff to continue to know more about other dept. work here at PFA
• More IT Projects were completed in house, which in turn cut down the need for outside vendor interaction which resulted in savings of several thousands of dollars.
• Manage all phases of a project, determine what equipment/service is needed, the cost of the equipment, and the timeline of removal of old equipment and install of the new equipment.
• Replaced old phone network server with new one and saved $30,000 dollars by installing it without vendor participation.
• Also replaced old outdated network management system in house.
• Review associations with all vendors. Determine whether services/equipment prices are in our best interest.
• Negotiate with vendor if possible to ensure best prices.
• Results: Staff and administration are better informed with the on - goings of our department.
• They have a say as to what technology is needed and gets implemented at are office
• Research Modern Technologies: Stay informed about what technology is coming out and how it might help the needs of this businessServed as frontline tech support for virtualized products and services, firewall, switch, wireless and voice configuration and network troubleshooting via call center Salesforce CRM and assisted with maintaining and improving virtual test lab environments.
• Aside from bi-lingual first call technical and account solutions up sold support tier contracts contingent on client network size and data plans as well as other incentive products and
• Basic to advanced troubleshooting with Wire Shark or other enterprise protocol analyzer, LAN/Wireless/Virtual LAN management and monitoring. OSPF, some and other LAN connectivity troubleshooting to include switching, routing and other security modules/ Generic to proprietary protocols for the root cause analysis to include local or cloud PBX repository and settings. For higher touch clients assisted in liaison provider collaborations on network/telecom implementations and deployment.

Confidential

Network Infrastructure Engineer & Technical Specialist

Responsibilities:

• Used advanced skills and experience to work with and share knowledge with a global team, and to provide technical support to internal and external customers. My complex responsibilities include:
• Responsible for a test lab, overseeing 10 different networks of all versions of all releases for sold equipment, and finding solutions for complex problems re: hardware, software, configurations and other Global Confidential issues
• Providing service and technical assistance globally to 80 + other Confidential
• Delivering advanced technical support on a wide portfolio of products
• Keeping technically current and supporting new product development
• Managed around 150 servers and configuration, troubleshooting, Active Directory configuration, deployment of desktops on OS Windows XP 2k 2003 Win 7 2008 2010 and Windows 8 using PowerShell, SCCM and Windows PE.
• Reporting product defects and working collectively with consultants to develop solutions
• Diagnosing and responding to questions and issues within Service Level Agreement timing
• Providing appropriate technical issue solutions and tracked tickets using Salesforce & Seibel Acting as the primary Confidential contact for networking issues in the Lab Providing affiliates with updates and participating in meetings with customers
• Working effectively and efficiently with global team members, by: Actively sharing knowledge and new finding with team and the broader Honeywell organization through mentoring and creating documentation and inventory serving as a subject matter expert, providing training to colleagues, as needed

Confidential

Network Engineer

Responsibilities:

• Applied current network protocols, operating systems and standards and was responsible for ensuring compliance with all software licensing requirements.
• Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support, specifically:
• Maintaining and tracking hardware and software inventory Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
• Developed and maintained professional rapport with colleagues and clients through effective communication. For example:
• Supported various OS including XP, Win 7 win 2003.2008 Liaised with Regional Technology Engineers, external Help Desk and vendor specialists in seeking solutions to equipment failures acquired new skills and adapt them to deliver enhanced results to end users.
• Collaborated with other departments in a team-oriented, collaborative environment.
• Participated in the training of users on use of network hardware Solved network problems, coordinating preventative maintenance of equipment, and completed 97% of 3-tier support trouble tickets upon first attempt.

Confidential, SCOTTSDALE, AZ

Application Services Support Engineer

Responsibilities:

• Within the department of IT Business Application Support, remediated issues with integrated Windows server-based systems, as the Application Services Support, I accomplished the following: Helped design, develop, test, debug and implement hardware/software systems components, tools, and utilities
• Provided support to the application production and test environments
• Helped move applications into production while ensuring support structures were in place Fulfilled application service requests to support development and testing, DR testing, IT service management process support, and production configurations Modified existing hardware/software to fit specialized needs and configurations and maintained program libraries and technical documentation
• Worked with teams, vendors and other business partners to ensure that all areas of a release were properly managed .
• Delivered Level 3 technical support to current and new business applications
• Worked as a communicator with business analysts and implementation teams on change requests and prioritizing bugs
• Managed concurrent projects to make sure the work was completed on time and under budget
• Analyzed documents required for releases such as functional requirement specifications, system requirement specifications, and change requests
• Diagnosed trading issues by working with clients, vendors and internal units including the QA, Operations and Market Control teams

Confidential, SCOTTSDALE, AZ

Network Engineer / Administrator

Responsibilities:

• I was part of a two-person team, who supported some 200 users in a 40-server data center, running a variety of hospitality software.
• I interfaced with and managed all data and telephony vendors.
• The facility's guest network included reservations, VOIP phone, wireless, TV system, ticketing, and other complex systems.
• My diverse responsibilities for systems and functions include the following: