NETWORK TRANSPORT SUPPORT ENGINEER Resume

TECHNICAL SKILLS

Tracking Platforms: AOTS, Remedy, CTS, NETCOOL, GNOFMS Tool

Troubleshooting Tools: NetAnalyst, React, NetAct, WebElement Management, Microsoft Office Suite (Advanced Microsoft Excel Skills, VLOOKUP’s, Pivot Tables, PowerPoint Presentations, Etc)

Software: Microsoft Word, Outlook, Excel, Power Point, Internet Explorer, Adobe

Browsers: Internet Explorer, Firefox/Mozilla, Chrome, Safari

Platforms: Windows, WMS, OSS, Citrix, NESA, SAM, SMART, GSM, UMTS, DAS, SIAD, WFA, GRETA, RADIO COMMANDER, WebXing (Granite) SAM, HDM, AMOS, COMSCOPE, FUSION and CORNING

Hardware: PC’s, Laptops, Telephony Systems, Printers, Routers, Avaya

Managed Equipment: Cisco, Ericsson, Juniper, BTS, ATM, Nokia AIRSCALE, NetAct, BTS, VoLTE, LTE (eNodeB), ALU (nodeB), NOKIA, Ericsson (LTE, UMTS, 5G) SMALL CELL, T1, T3, DS3, Microwave, Ethernet Backhaul, (Alcatel - Lucent, Ciena, SE800), ATM switches, Broadband Gateway equipment, Fiber to the Tower Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential

NETWORK TRANSPORT SUPPORT ENGINEER

Responsibilities:

Confirmed work order updates and changes for ongoing projects and new builds
Follow performance quality guidelines that include following instructions, quality, attention to detail, restoration, proper routing, accurate guidance, and technical writing skills that provide precise written analysis to specific voice/data faults, inquiries and trouble ticket updates.
Develop an overall understanding and view of the mobility network and the backhaul systems used for monitoring and maintaining. Explain and provide Tier I and Tier II level network support to all Technologies (RAN Performance, Nokia AIRSCALE, Ericsson, Cisco, LTE, Lucent, Siemens, Nokia, SMALL CELL, CRAN and DAS) sites via OSS/WMS and or CLI Manager.
Coordinate and forward cell site Location Measurement Unit (LMU) issues to Field Engineers and Switch for investigation and resolution.
Create and maintain valuable, timely communication for all Technology Division Managers, Regional Coordinators and Broadband Vendors.
Create reports on various customer’s Telecommunication Circuits and services using Microsoft Excel.
Contribute to assisting Corporate Clientele with telecommunication services that need technical support from major Telecommunication Carriers. (Verizon, Confidential -Mobile & Sprint etc.)
Provide end user support and functionality testing of new cell tower turn-ups and report defects using Microsoft Excel spreadsheets.
Perform Analysis on all Telecom Providers and call traffic for both Inbound and outbound traffic to and from our Switch.
Monitor, track and participate in the resolution of tickets using TCP, IP (Transmission Control Protocol, Internet Protocol) assigned to the team.
Escalate, open, work and report unusual, alarming, or recurring problems to the appropriate Specialist, Analyst, Programmer, Supervisor or Manager.

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