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Network Operations Technician Resume

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SUMMARY

  • I am self - motivated, Cisco and AWS Cloud certified Engineer with over 7 years of IT experience working for organization Confidential.
  • My experience includes routing protocols such as BGP, OSPF, EIGRP and applying configuration changes to Juniper Routers, Juniper SRX Firewalls, Cisco Routers, Switches, Cisco Meraki and Cisco Unified Call Manager.

TECHNICAL SKILLS

Systems: Windows, F5 Load Balancer, Cisco IOS, AWS Cloud, Cisco Meraki, Juniper Networks

Networking: Routing, Switching, WAN (EIGRP, BGP OSPF, OSPFv3, RIP, RIPv2), VPN, SSH, SSH2, Telnet, TACACS, RSA, VPLS, VPRN, DIA, IES, MPLS

Software: MS Office (Word, Excel, Outlook, Access, PowerPoint), PUTTY, TeraTerm, Secure CRT, Mremote, Remedy and Adobe Suite

Hardware/Infrastructure: Cisco Routers, Alcatel, ADVA, Accedian, Switches, Cisco Unified Call Manager, Cisco Unity, Palo Alto, Juniper Routers, Aruba Access Points, Cisco Meraki Z1, MX Series

PROFESSIONAL EXPERIENCE

Confidential

Network Operations Technician

Responsibilities:

  • Large Business Cisco Hardware Troubleshooting
  • Carrier Engagement/Escalation on Data and Voice Networks
  • R.C.A.R (Root Cause Analysis Report)
  • Managing Field Dispatch and Vendor Meet
  • Troubleshooting in VPLS, VPRN, IES, DIA, MPLS networks
  • Throughput Testing and intrusive testing on ethernet circuits
  • Customer Service for Enterprise customers
  • Assisted with ip configuration over the phone and repair with enterprise customers along with Field Technicians
  • Remote WAN/LAN Troubleshooting Switch Configuration for Voice/Data connectivity
  • Creating and Deploying Cisco Router Configuration
  • Cisco Phone Setup and Firmware upgrades
  • Working with technical experts and Engineers to find the root cause
  • Answering and responding to issues related to telecom
  • Voicemail Password Reset and Display Name Updates in CUCM
  • Communication and coordination with on-site Consultants for installation of Cisco WAN/LAN/Voice Solutions.
  • WAN Analysis of bandwidth to determine if larger or smaller carrier circuits are required to fit the sites daily and weekly requirements.
  • Cisco call Manager Environments (Various versions 5.x, 6.x, 7.x, 8.x)

Confidential

ITO Network Infrastructure Engineer

Responsibilities:

  • Our ITO Network Team were responsible for managing network connectivity for our data centers located throughout the valley along with over 345 branches located nationally and internationally.
  • Furthermore, our tasks included change ticket management such as failing over traffic between data centers, hardware replacement and disaster recovery.
  • We managed Access Control List, running splunk queries to verify whether ports were being blocked by our Juniper SRX firewalls then updating them accordingly.
  • Using the Juniper SRX firewall CLI we would monitor security flow, central point sessions and CPU utilizations for slots along with physical or logical interfaces then notifying the appropriate security teams of abnormalities.
  • Our team managed the hardware status of Palo Alto firewalls by accessing the CLI and running commands such as “show system environmental” then inspecting the device and contacting a vendor for hardware replacements if needed.
  • We worked on a wide range of equipment from Aruba Wireless, Ciena, Cisco, Palo Alto to Juniper Networks all while ensuring that our clients could make trades along with manage stocks online using our website or mobile app.

Confidential

ITOC Network Administrator

Responsibilities:

  • Our ITOC (Information Technology Operations Center) team was first response support for a wide range of network equipment and applications.
  • Responsibilities ranged from but not limited to reporting licenses on applications to ensure compliance, SSL VIP Certificate upgrades on F5 Load Balancers, Cisco IOS updates, Hardware RMA, managing corporate network infrastructure, managing campus network infrastructure, managing Data Center network equipment along load balancers, Installations of workstations, VPN management, Active Directory, Manage Antivirus Enterprise, providing daily written documentation which defines upcoming needs of the network.
  • We also performed duties of IT Support staff in absence as a backup all while demonstrating a positive proactive approach with commitment to delivering customer service excellence.

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