OBJECTIVE

• Motivated and focused professional committed to pursuing a full time position in enterprise vulnerability management, enterprise deployment solutions and customer support.
• Qualificationsoffers twenty years of desktop application and enterprise server support experience along with strong analytical and problem solving skills, team integration, effective communication and the ability manage projects from inception to completion.

PROFESSIONAL EXPERIENCE

Confidential, Ft Meade, MD

Windows Administration

Responsibilities:

• Windows 10/1809 to Windows 10/1909 migration experience.
• SCCM 2012 and SCCM 2016 administration experience
• Windows 2012 and 2016 implementation of patching and cat I and cat II security issues.
• ACAS (beginning each week) and HBSS (beginning each month) patch management and mitigation.
• Build a basic 2016 SCCM environment and test applications for live production
• Managing Microsoft Active Directory to include implementation of GPOs to support STIG settings on file and print services.
• Windows 10 workstation upgrade - All GOTS and all COTS
• Building and configuring Windows servers in VMware multi-tenant enterprise environments
• Troubleshooting DNS Domain Controllers
• Active Directory user accounts clean-up.

Confidential

Windows Administration

Responsibilities:

• Windows 7 to Windows 10 Migration experience
• SCCM 2012 and SCCM 2016 administration experience
• Windows 2008, 2012 and 2016 implementation of patching and cat I and cat II security issues.
• Build a basic 2016 SCCM environment and test applications for live production
• Managing Microsoft Active Directory to include implementation of GPOs to support STIG settings on file and print services,
• Managing Windows systems, including Windows Server 2008, Windows Server 2012, Window Server 2016 in a STIG environment
• Building and configuring Windows servers in VMware multi-tenant enterprise environments
• Troubleshooting DNS Domain Controllers and application server issues

Confidential

System Administration

Responsibilities:

• Windows 7 to Windows 10 Migration experience
• SCCM 2007 and SCCM 2012 administration experience
• Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers
• Managing Windows systems, including Windows Server 2003, Windows Server 2008, Window Server 2012, to include 2012 STIG deployment
• Building, configuring, and managing Microsoft Windows servers in multi-tenant enterprise environments
• Harden Windows desktop operating systems to STIG compliance

Confidential

SCCM Administration

Responsibilities:

• Update and maintain Windows 7 desktop image and provide quarterly image updates to be distributed to field admins
• Script and/or repackage all card reader installations in preparation for SCCM silent Windows 10 automated installation
• Provide end user support to Windows 7 and Windows 10 workstations

Confidential

SR Collaboration Engineer

Responsibilities:

• Support and implementation of Windows 10 to all DISANet desktops.
• Provide end user support to Phase I Windows 10 participants.
• Script and/or repackage desktop applications with Wise Packaging or Admin Studio in preparation for SCCM silent Windows 10 automated installation.
• Configure Microsoft System Center 2012 (SCCM) to deploy and report results on Phase I test group
• Build and maintain Windows Server 2008 R2 - VMWare environment for testing and software development
• Provide technical knowledge and support for help desk staff.
• Perform updates and version upgrades to workstations and server based network applications using Microsoft System Center 2012 Administration and Manage Engine
• Remediate all vulnerabilities (cat I, cat II and cat III findings) detected by RETINA scans on all Windows desktops and servers according to NIST and/or CYBERCOM standards.

Confidential

SCCM Systems Engineer

Responsibilities:

• Assessing and testing approved software for desktop and network integration
• Active Directory Administration duties as assigned
• Script and/or repackage desktop applications with Admin Studio in preparation for SCCM silent automated installation.
• Configure Microsoft System Center 2012 (SCCM) to deploy and report results on Phase I test group
• Build and maintain Windows Server 2008 R2 - VMWare environment for testing and software development
• Provide technical knowledge and support for help desk staff.
• Perform updates and version upgrades to workstations and server based network applications using Microsoft System Center 2012 Administration and Manage Engine
• Remediate all vulnerabilities (cat I, cat II and cat III findings) detected by RETINA scans on all Windows desktops and servers according to NIST and/or CYBERCOM standards.

Confidential

SR Systems Engineer

Responsibilities:

• Testing approved software in VMware environment for desktop and network integration
• Script and repackage desktop applications using Admin Studio, Wise Packaging Solution v8, Winbatch scripting 2012, as well as other repackaging resources in preparation for DISANet silent automated installation.
• Configure Microsoft System Center 2012 (SCCM) to deploy and report results on Phase I test group
• Provide technical knowledge and support for Tier 3, onsite administrators and end users throughout the DISANet wide area network. (Tier 4)
• Perform updates and version upgrades to workstation OS and server based network applications using Microsoft System Center 2012 Administration
• During DISANet network security audits remediate all vulnerabilities (cat I, cat II and cat III findings) detected by RETINA scan on Win7 desktops and Windows 2008 r2 servers according to NIST and/or CYBERCOM

Confidential

IT Specialist

Responsibilities:

• Troubleshooting all critical desktop technical support problems.
• Repackaging COTS applications into .MSI format using Wise Packaging Solution 7.
• Planning deployments, Installing, maintaining, and upgrading COTS desktop applications.
• Assessing user, application, and hardware needs and providing necessary feedback to superiors.
• Documenting procedures and problem resolutions in the knowledge base.

Confidential

Field Maintenance Manager

Responsibilities:

• Assigned regional territories to the Field Maintenance team and assisted all team members with problem resolutions.
• Approved, scheduled, and assisted third party technical support staff in regional offices. Coordinated coverage for absent personnel during travel, sick leave, and vacations.
• Met with NLRB infrastructure and Confidential corporate officials on behalf of the Field Maintenance team.