Cisco Voice Engineer Resume

TECHNICAL SKILLS

Cisco Unified Communications Technologies: Cisco Unified Communication Manager (CUCM), Cisco Unity Connections (CUC).

Working knowledge of Cisco: SIP Trunks and CUBE Configurations.Currently studying Cisco UCCE.

Configuration and Troubleshooting: Cisco IP phones setup and installation from the box to CUCM. Switch Voice VLANs, Dial Plans, Device Pools, Calling Search Space (CSS), Partitions, Regions, Locations, PBX, FXO and FXS.Fax machines, Gateways, PRI’s /T1 Circuits.

Troubleshooting Tools: RTMT, Wireshark and Debug commands.

Experience with Cisco Voice protocols: RTP, SIP, H323, MGCP and SCCP

Knowledge and Understanding of Network Protocols: BGP, EIRGP, OSPF, Frame Relay, CDP, VTP. TCP/IP, UDP, DNS, DHCP, POP3, SMTP, SNMP, FTP.OSI Model Layer 1, 2 & 3 support.

PROFESSIONAL EXPERIENCE:

Confidential

Cisco Voice Engineer

Responsibilities:

Provided support in an Enterprise environment.
Provided day two break fix Tier 2 support for Cisco End Client.
Supported over 80,000 end points. Users & phones.
Administration, configuration and troubleshooting - CUCM 9x & CUC 9x.
Configuration and troubleshooting on Cisco Gateways and switches.

Confidential

Cisco Voice Engineer

Responsibilities:

Call Manager Configuration and Troubleshooting in a Multiple Cluster Environment.
Unity Voice Mail Configuration and Troubleshooting.
Move, add and changes in a Contact Center Enterprise environment.
Provided Level 2/3 support for Cisco Call Manager, Cisco Unity Connections.
Administration and Configuration for Call Manager, Jabber & Unity 8.5 to 10.5.
Enterprise level provisioning and support for over 15000 users on more TEMPthan 10 clusters.
Troubleshooting H.323, MGCP and SIP voice gateways.
Provisioning telephony devices (extensions. speed dials, name changes, move phones, voice mail boxes, etc.)
Experience configuring Cisco switches and routers
UCS server builds.
VM-Ware installs of Cisco CUCM, CUC, UCCX & CUPs.
Cisco IP phones rollout.
Provided connectivity support for users.

Confidential, Chicago, IL

Telecommunications Consultant / Network Technician

Responsibilities:

Setup, installation and configuration for Altigen PBX VoIP phone systems.
Ran/Pulled wiring and terminated patch panels & cables.
Cisco migration project in 2010. Cisco Call Manager and Unity Connection.
Installed and configured Cisco routers and switches.
Provided LAN/WAN & VPN support.
Setup new servers. Provided server 2003 administration.
Provided Active Directory administration.
Ran backups using Symantec Backup Exec.
Installed new hard drives and setup RAID 1 on servers.
Provided hardware and software installations / upgrades on desktops and laptops.
Setup network printers.

Confidential

Level II Technical Support

Responsibilities:

Working knowledge of Windows 2003 Server, Exchange Server 2003, Active Directory and Group Policy.
Server builds and RAID 1 configurations.
Setup and configured Catalyst 1900, 2820 and 2950 Cisco switches.
Setup and configured: 1841, 2801 and 3661 Cisco routers.
Supported VPN and remote ISP user accounts.
Setup and supported wireless and network connectivity.
Setup and supported printer network connectivity.
Imaged desktops and laptops using Ghost 8.0 and RIS.
Configuration and support for Microsoft Outlook.
Installation, configuration and testing of new desktop and laptops.
Build images using Ghost software according to company standards..

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