Site Reliability Manager Resume Medford, MA - Hire IT People

SUMMARY

Experienced and passionate IT professional committed to delivering service and innovative technological solutions.
Collaborative style working wif cross - functional teams, developing and implementing standard operating procedures, diligently troubleshooting issues to identify root cause and prevent recurrence.
Passionate and driven toward continuous improvement and professional development by keeping current on new tools and technologies.
Dependable and known for taking ownership, being results-driven, and using a practical and creative approach to problem-solving.

TECHNICAL SKILLS

Platforms: Windows, Linux

Applications: Splunk, VMware, AppDynamics, Sharepoint, AlertSite, SCOM, MSMQ

PROFESSIONAL EXPERIENCE

Confidential, Medford, MA

Site Reliability Manager

Responsibilities:

Maintained workflow by leading infrastructure and application teams on managing and monitoring all core application systems in Confidential 's QA, Staging, and Production environments.
Supported daily operations by coordinating communication between cross-functional teams to resolve incidents impacting service platforms.
Prevented future network degradation and outages by leading meetings wif cross-functional teams to identify root cause analysis and re-instrument triggers.
Sustained Service Level Agreements (SLAs) by managing on-call rotations and provided inputs to development teams and partners.
Avoided repeat incidents and enhanced future responses by developing Blameless Postmortem process for root cause analysis and standard operating procedures.

Confidential

Principal Systems Engineer

Responsibilities:

Lowered costs, improved web application services speed and performance by migrating multiple complex on-premise production and testing environments to AWS cloud.
Improved stability and functionality of company application services by managing deployments wif project teams in engineering and packaging releases to company's core application servers, ensuring critical enhancements are continuously released.
Met system stability and service level agreements wif clients by analyzing and improving performances, defining and monitoring core components and alert thresholds, setting key performance indicators.
Reduced potential damage and quickly restored business operations by designing and implementing disaster recovery procedures for company's core web application.
Increased overall production and support by gathering and researching data about internal hardware and software.