SUMMARY

• My objective is to incorporate teh resolute tenants that my educational pursuit has taught me, applying it as teh wearer of multiple hats to teh benefit of my team and all projects that we undertake. My goal is to apply my skill sets and use my experience to generate positive, sustainable and veritable results for every project that me dedicate my time, efforts and expertise to. me bring unity to all team efforts using a proven and cognitive approach that facilitates teh greatest results possible for my employers.
• me have been deeply involved in teh aerospace and information technology industries for over 15 years wif a strong background in networking, troubleshooting, IT support, customer service, halp desk, priority issue resolution and queries, wif a specific focus on teh Defense Industry. me is a high - energy individual that passionately pursues my career, wholeheartedly committed to diligently following through on all projects. As a dedicated team player, me utilize my vast experience set to promote good organizational methods that benefit teh entire team, inclusive of analytical and communicational skills in addition to possessing vetted technical capabilities.
• A self-starter, me is highly motivated to teh constant expansion of my diverse and versatile skill set by keeping up-to-par wif teh latest technologies, innovations and security protocols. me retain an active Department of Defense Secret Clearance and specialize in Hardware/Software Install, Network Troubleshooting and LAN/WAN, wif a specific focus on client-to-peer integration, streamlined problem resolution and preventative server practices.
• me consistently maintain a high level of efficiency and productivity in my work performance.
• Active Department of Defense Secret Clearance Expert in Hardware/Software Install, Network Troubleshooting and LAN/WAN. Expert wif Microsoft Windows, Microsoft Office, Microsoft SCCM, Agile, ClearQuest, ClearCase, OneNote, TeamCenter, PDMLink, Orion, CRM and HyperTerminal.

PROFESSIONAL EXPERIENCE

Network Systems Engineer

Confidential

Responsibilities:

• Participated in teh design, installation, configuration, test, documentation, maintenance, and administration of computer networks. Including computer and network hardware, systems software, applications software, and all configurations. This also includes internal Confidential ISS systems and infrastructure.
• Maintains teh systems, servers, and teh network resources to ensure availability to teh Customer as well as teh internal Lab environment for testing.
• Assist in teh planning, coordination and teh implementation of network security measures to protect data, software and hardware components.
• Performs installation and configuration of network and server systems both hardware and software. As well as testing, documentation and reports of teh system to assist in supporting field operations. This includes version updates as well as any STIGS or ACAS issues that may arise.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in teh future.

Skills: VLANs, ACLS, VPNs, F5 BIGIP Devices, CISCO routers/switches, Dell, Microsoft, WIN10 Security patching, PKI

Project Management Specialist and Customer Service Lead Assistant Engineer

Confidential

Responsibilities:

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first - line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• Involved in customer installation and training
• Provides support to customer/users where teh product is highly technical or sophisticated in nature
• Interacts directly wif teh customer/user where teh product is highly technical or sophisticated in nature, such as wif systems level software where teh user has a technical background
• Provides technical project management and program management in support of all program phases including planning, requirements interpretation and development, executing, financial performance, monitoring and controlling project work, and proposal development
• Assure all repairs are in accordance wif company policy and procedure and customer quality requirements, and provide repair status information to Program Management and customer
• Develops metrics, reports and Key Performance Indicator requirements
• Develops customer relationships and new business wifin teh program or organization
• Mentors others on advanced work tasks and overall program business management.
• Prepare and conduct presentations to program managers
• A seasoned, experienced professional wif a full understanding of area of specialization; resolves a wide range of issues in creative ways
• Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Networks wif key contacts outside own area of expertise
• Determines methods and procedures on new assignments and may coordinate activities of other personnel (Project/Team Lead)
• Uses leadership, communication, interpersonal, technical project management, public speaking/presentation skills, time management, mentoring, technical, and program management skills and abilities to achieve customer, organization, and company goals
• Proficient and able to perform all responsibilities associated wif teh position

Customer Service Associate Engineer/ Sr. Test Technician Staff

Confidential

Responsibilities:

• Monitored computer network and radio communication networks and provided troubleshooting and problem resolution.
• Conducted system administration, security/software patching and software deployments.
• Conducted good interpersonal and customer communication wif Coast Guard and field service engineers.
• Performed task requests from field services engineers.
• Provided technical support to customers on product and service issues; answered general inquiries about teh system.
• Completed failure and root cause analysis reporting on Oracle software systems.
• Set - up communications hardware and networks for testing and troubleshooting communications errors wifin teh network.
• Tested circuits and components of malfunctioning equipment to isolate sources of malfunctions by utilizing software tools, circuit diagrams, technical documents and other tools.
• Identified procedures to complete complex tasks while reducing project cost.
• Set-up schedules and provided tours, as well as conducted research and documented evaluation of comprehensive technical materials.
• Improvised, adapted and created operating procedures to enhance quality, cycle time in efforts to improve overall customer satisfaction and to increase retention.
• Prioritized and maintained effective technical support of multiple tasks and assignments simultaneously.

Technical Writer

Confidential, Palo Alto, CA

Responsibilities:

• Oversaw and automated teh manual testing of spacecraft subsystems, including: power, propulsion and SPT, communications (RF), pyro and thermal, telemetry/commanding and attitude/control on Omega and Omega Two busses.
• Created automated spacecraft tests using command and telemetry databases as well as generation of telemetry display pages using VI editor.
• Implemented and adhered to all quality policies and ISO 9000 directives.
• Analyzed and interpreted test data to describe and illustrate system operating characteristics, malfunctions, and deviations from design specifications for engineer review.
• Conducted complete testing through all phases of spacecraft integration and test, including: panel and main body integration, thermal vacuum operations, dynamics testing and deployments, and other ambient test phases.
• Successfully launched four communication space crafts from French Guiana.
• Provided training classes and structures for new employees to follow.