SUMMARY

• Extensive experience in IT functional areas such as network installation and configuration, server/system administration, hardware/software installation, upgrades, network/IT security, high - level technical support, backups, and phone system administration and engineering.
• Advanced capabilities in analyzing, diagnosing, and rectifying challenging technical issues.
• Adept at workflow optimization and streamlining procedures to eliminate unproductive processes.
• Extremely well-versed in fostering cooperative vendor relations, and leading teams in achieving project goals according to fiscal, timeline, and quality criteria.
• Capitalize on emerging technologies, and diligently adhere to ITIL best practices.
• Adept at steering initiatives which advance business growth, productivity, and competitive positioning.
• Constantly focus on optimizing system and network performance, reliability, usability, and security.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Senior Systems Engineer

Responsibilities:

• Engineer, build, configure, and maintain secure, high-quality, and highly available IT solutions with an emphasis on Windows, Mac, cloud computing, and virtualization.
• Deploy Dell Encryption Server for PIV and password pre-boot authentication to fortify security.
• Perform system/server design, administration, and support in alignment with engineering best practices.
• Maintain Virtual Desktop images (VDI) by deploying updated images and troubleshooting user issues.
• Work with SCCM deploying windows 10 images on Dell laptops.
• Install, configure, and support Windows applications on desktops, perform remote troubleshooting when required
• Work as Mobile Iron Administrator managing OFR’s cell phones, and MacBooks.
• Play a pivotal role in collaboratively integrating MacBooks in MobileIron Cloud and in migrating MobileIron from on-premises MDM to MobileIron Cloud.
• Develop, document, and share system diagrams and SOPs to streamline technical functions.
• Deploy and work with windows Server 2016 in OFR’s VMware environment.
• Work with teh Enterprise Services team working with Amazon Web Services engineering, deployment and administration deploying Server 2019 in OFR’s AWS environment.

Confidential

Senior Systems Engineer

Responsibilities:

• Spearheaded administration of Windows Server environments for Adventist Healthcare’s enterprise infrastructure and held accountability for Active Directory, user permissions, file and folder permissions, Linux servers, VMware, DHCP and DNS servers, VLANs, and Cisco devices.
• Maintained all facets of Windows infrastructure spanning operational support, administration, and configuration management for Windows Server 2008/2012R2/2016 physical and virtual servers.
• Managed and maintained VMware vSphere HA/DRS, methodically implemented VMware host upgrades and patches, oversaw server security, and applied firmware upgrades and hardware maintenance on HP servers.
• Administered 500+ virtual servers and wrote SOPs for deploying servers in a virtual environment.
• Installed new servers, and efficiently managed server infrastructure and data center environment including racking, cabling, power, and space planning.
• Conducted detailed performance tests on new and existing servers to identify and resolve mistakes, isolate areas for improvement, and support general debugging.
• Functioned as Mobile Iron administrator charged with managing Adventist Healthcare’s MDM infrastructure encompassing iPhones, iPads, and Android phones & tablets, and proficiently created associated SOPs.
• Delivered comprehensive technical support to DoJ’s Civil Division including backups, Windows servers, patches, DNS, DHCP, Exchange server, Enterprise Vault, Blackberry Enterprise Server, and virtual environment.
• Governed USDOJ infrastructure as well as remote offices, and efficiently created, deleted, and managed user accounts for Active Directory, Exchange, and other systems.
• Administered 165 servers and 100+ virtual servers, performed capacity planning, and efficiently installed O/S images for Windows-based operating systems from build process documents.
• Championed server upgrades and backups, evaluation of new technology solutions (server systems, applications, hardware), and Active Directory maintenance.
• Seamlessly de-commissioned servers from platform as part of server de-commission process.

Confidential

Systems Administrator / Sr. Network & Systems Engineer

Responsibilities:

• Designed, installed, and maintained network infrastructure including VMware ESXi 4 vSphere, LANDesk server, EMC CX4 storage array, Active Directory, Citrix systems, HUH/FPP CIDMAR database, Wyse Thin client, Wyse Manager, DNS, DHCP, SQL patient database, Backup Exec, and Sophos technologies.
• Supported 500+ end users and project-managed Faculty Practice Plan including systems administration, monitoring, and configuration of Faculty Practice Group link halpdesk ticketing database.
• Orchestrated data center migration and relocation, converted physical machines to virtual servers, imported existing servers to virtual environment, and managed network switches and core routers.
• Supported 400+ end users including VIP customers, helmed Level II and III halpdesk operations, and ensured flawless functioning of 150 physical and 100 virtual servers.
• Maintained Windows Servers, LCG network, critical network services (DNS, DHCP, DC, Exchange server), Active Directory, Cisco VoIP phone systems, Exchange, and desktop support for hundreds of staff.
• Performed tape backups, converted physical machines to virtual servers as part of disaster recovery protocol, and closely monitored virtual servers’ four host machines running 20 production and development servers.
• Directed technical support across three OPM sites and 60 field locations comprising 5,000 personnel.
• Configured office networks including associated hardware, set up new remote sites, performed site surveys, and configured user accounts via Active Directory and password resets.

TECHNICAL SKILLS

Technology: DOS, Windows, Mac OSX, Server 2003, 2008, 2008R2, 2012, 2012R2, 2016 Exchange, SQL 2005, 2008 Reporting Services, Sophos Virus and web appliance, EMC CLARiiON SAN, Microsoft Office, Netscape, Explorer, Citrix, VPN Client, Remedy, Track-it, Group Link, Pro, Remote Access Client, Visio, Net Meeting, LANDesk, VMware Workstation, DHCP, WINS, TCP/IP, Symantec Backup Exec, McAfee/Norton, True Image Server, Juniper, Active Directory, Cisco VoIP, Sophos