Customer Solutions Engineer Resume Waltham, MA - Hire IT People

SUMMARY

Looking to re - locate to Philadelphia PA. Experienced Customer Solutions Engineer wif a demonstrated history of working in teh computer and network security industry.
Skilled in OS X, Remote Desktop, Servers, Software Installation, and Networking.

PROFESSIONAL EXPERIENCE

Confidential,Waltham, MA

Customer Solutions Engineer

Responsibilities:

Worked wif clients to implement teh application in STIG environments
Advise clients on best practices
Worked wif development to communicate teh interests of teh client in teh new software release

Confidential, Boston, MA

End User Support Specialist

Responsibilities:

Repaired and recovered servers progressively from hardware/software failures.
Added/Configured new services for servers as required.
Created virtual machines wif Hyper-V as needed including Windows Server 2008 and Server 2012 R2.
Tested product implementation, me.e. Mimecast hosted email and teh Kaseya remote management software.
Provided direction to service desk specialists across teh company, daily task assignment and assisting on teh training and coordination of teh department staff

Confidential, South Boston, MA

Tier II Support

Responsibilities:

Participated in self-paced programs dat include online, offline, instructor and peer resources to assist students in learning a trade. While focused on teh computer technologies program, me took part in temporary internships, online instructional videos, instructor lectures and hands on experience from staff and students bringing their personal computers in for repair.
Teh Confidential or Advanced Computer Systems Administration is focused on vendor specific systems and server solutions. Hands on experience acquired via Virtual PCs dat allow students to simulate a network environment.
Design, construct, and maintenance of networks. dis was a three month course dat provided me wif teh correct noledge for different types of cables and devices used in building networks, and how to handle and solve problems and manage teh security network in major companies.