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Technical Support Engineer Resume Profile

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  • After finishing bachelor degree of computer engineering from Kuwait University in 2003, this candidate joined networking field. Working as a member of a highly charged team, gaining experience of maintaining, implementing, configuring and supporting Internet and Data Communications solutions in leading companies in Kuwait. During this period he has gained in depth experience of the following technical areas:-
  • Implementation of WAN and LAN Networks Leased Line/ISDN/Frame Relay/ATM utilizing IP routing OSPF ,RIP, BGP and EIGRP , Switched networks, SP QoS , Security, MPLS, L2/L3 VPN, Traffic Engineering, Multi-Protocol BGP, and High Availability, Nexus switches.
  • He has been most productive and satisfied when in a position of creativity, and excels in applying his sound managing technical knowledge to solve complex problems while remaining within tight time constraints, adhering to standards, and meeting personal performance targets.
  • He has consolidated this technical foundation through Implementation of Networking Solutions, primarily in a Cisco environment, as well as studying in his own time, he has gained certified under the CCIE Routing Switching 43199 program. He is preparing himself in the new track of CCIE Data Center.


Confidential Networks Specialist

  • Member of Network team in the IT global implementation team responsible of designing/implementing/ maintaining new networks setups:
  • Data Centers worlwide using latest Cisco products like: - Cisco catalyst 6500 series. - ACE: for load sharing inside the Data centers. - FWSM: Fire ware service module. - ASA: Adaptive security appliance.
  • Designing and implementing the BGP setup for the Data Centers internet connectivity using ASR Cisco routers.
  • Troubleshoot all routing, switching and security issues.


Agility Data Center Nexus Deployment: implemented and deployed new datacenter switches Cisco Nexus 5k, Nexus 1110 in terms of designing Implementation testing, and provide connectivity to the Ethernet Storage networks for the IBM Enterprise Flex chassis compute nodes. .


Senior Projects Engineer

  • Evaluating tender documents, drawings, schedules
  • Floating Enquiries to Suppliers / Manufacturers
  • Comparison Studies based on suppliers Quotations
  • Negotiations with suppliers on both technical and commercial aspects of product.
  • Develops project objectives by reviewing project proposals and plans conferring with management.
  • Determines project specifications by studying product design, customer requirements, and performance standards completing technical studies preparing cost estimates.
  • Controls project plan by reviewing design, specifications, and plan and schedule changes recommending actions.
  • Prepares project status reports by collecting, analyzing, and summarizing information and trends recommending actions.
  • Contributes to team effort by accomplishing related results as needed.


MABANEE, Avenues Phase III: implemented and deployed IP Network Cisco Catalyst 6509E, 3560 and Wireless Hotspot Juniper solution.


Lead Network Engineer

  • Lead team of five engineers and Technicians, Define network and integration for large companies.
  • Implementation of network solutions consisting of CISCO hardware LAN/WAN, switching, routing, bridging, Frame Relay, ATM,MPLS
  • Configuration and support of the following protocols OSPF, EIGRP, BGP, RIP.
  • Working as part of Virtual teams, liaising with technical and non-technical clients, as well as Sales, Provisioning, Integration and Support colleagues.
  • Production of detailed technical design documentation including routing policies, addressing schemes and data circuit maps, within tight time constraints and adhering to adopted procedures and standards.
  • Perform advanced implementations of Enterprise Network Infrastructure
  • Maintain up-to-date documentation and diagrams for all assigned Projects Manager task.
  • Implement all relevant IP network within the set and agreed KPI in the business plan.
  • Handle all faults and troubleshoot it within KPI, make sure to submit the fault report within the agreed time frame, suggest other solutions and instruct team.
  • Coordinate with NMC Network Management Center to ensure proper information flow within the organization.
  • To process any additional assignment given by the Management.
  • Manage team members and resources in the running projects, knowledge in projects Managements procedures and processes.


Technical Support Engineer

  • Provision of technical support for Customer Services.
  • Experience of formal document control and quality techniques,
  • Self taught time management skills.
  • Problem management and technical support new and repaired products PCs, notebooks, cameras, LCDs, printers, projectors
  • Hardware installation/configuration and technical support of PC's Win98/2000/XP .

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