System Administrator Resume

OBJECTIVE:

To obtain a challenging position within the Information Technology field.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

Provided day - to-day onsite technical support for customers in a variety of work environments to include test, operational, and support networks.
Proficient in the installation and termination of fiber optic cable with the use of various connectors to include but not limited to ST, SC connectors. Skilled in the termination of copper cable to include 4 pair, 25 pair, category 5, category 5E, 100, 200, and 300 pair cable with the use of RJ 45, and RJ11.
Installed and configured local area network and replaced cabling and hardware.
Upgraded and repaired both network/local workstations and printers.
Aided users with DOD CAC issues. Provided procedures and reset pins. Installed CAC software and hardware. Helped customers with importation of PKI certificates and PKI issues.
Rectified software compatibility issues on Windows 10 platforms. Supplied end user support for LAN-based applications.
Created End User, Group, Admin, and Exchange accounts. Ensured the correct rights and security procedures were in use for each individual and group.
Responded to technical support requests regarding complications with corporate applications and hardware. Asked critical questions and utilized analytical techniques to identify and isolate problems. Instructed users on corrective actions.
Documented network connections and LAN setups.
Created a baseline operating system and applications. Pushed dat image to several clients. Modified the image to fit each organization’s mission and created a standard baseline for all computers thereby eliminating unnecessary software and freeing up hard drive space. Devised and built a mobile imaging system dat enables the workstations to be imaged in place, saving time and labor.
Replaced hardware as needed, installed operating systems and loaded new software configurations. Installed printers, plotters, laptops, thin clients, and stand-alone workstations. Repaired printers, copiers, workstations, and servers.
Supported customers with trouble-shooting mobile devices and radios.
Completed networking surveys in preparation for new connections. Assigned a switch, card, and port and configured the vlan for new network connections on Brocade and Cisco Equipment. Also cleared and enabled port security. Assisted in the decommissioning of switches, hubs, and servers. Ensured the user’s site had a proper connection before removing hardware.
Knowledgeable on the NET Promina multiservice access platform, Cisco switches, and Brocade devices. Also familiar in addressing in a TCP/IP network.
Troubleshoot network connectivity issues. Resolved numerous trouble call tickets in a timely manner and documented resolution.
Assisted with the network modernization of many high priority operational networks.
Troubleshot and installed VoIP Cisco phones.
Installed thin clients and helped users with their virtual desktops.
Worked in the 24/7 365 call center as a Customer Service Representative. I assisted customers with creating, canceling, and modifying tickets. I also provided help with resolving technical issues with accounts, passwords, logins, software, and other technical issues. Provided remote assistance for users worldwide.

United States Air Force

Responsibilities:

Managed a UNIX based network as the endpoint administrator. Performed system backups and recovered data on its internal network servers. Monitored TRs to ensure dat necessary actions were taken. Observed peripheral equipment and error messages displayed on its terminals. Maintained data files and monitored system configuration to ensure data integrity. Maintained physical security of terminals, servers, and mainframes.
Developed and managed an office’s database. Trained new employees on software and hardware. Established new training aids and manuals.
Designed and maintained numerous web pages.
Acted as the liaison for the implementation of the new PeopleSoft program. Worked with the organization and programmers to design the desired panels. Ensured the program met the organization’s needs and the programmers knew exactly wat the user needed to accomplish its mission.
Assisted users in software applications for commonly used office automation applications. Experience in BMC Channel Manager and DRA tools.
Tested many software products and hardware to evaluate the ease of use and whether the product will aid users in performing their daily tasks.
Experienced in LAN and WAN topologies, communications, and related hardware/software (bridges, gateways, routers, multiplexes, and hubs). Designed and supported server systems and experience in Active Directory and Remote Desktop Connection software.
Assisted users with multi-factor autantication by resetting pins, unlocking account, and providing login instructions.

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