Sr. Systems Administrator Resume Reston, VA - Hire IT People

SUMMARY

Technically skilled and quality driven IT professional wif over ten years of technical, analytical and customer support experience.
TEMPEffective communicator and strong work ethic wif proven experience in network/ hardware/ operating system troubleshooting.
Comfortable working independently or in a team environment.

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Sr. Systems Administrator

Responsibilities:

Provide IT service management functions and first level troubleshooting to resolve technical problems raised by customers via phone, web chat, email, and ticketing system.
Analyze, diagnose and isolate failures to workstations, digital senders, scanners, color laser printers, fax machines, monitors and switchboxes.
Directly replace or coordinate replacement of hardware failures.
Set up administrator and service accounts using Windows Active Directory and Group Policy Object.
Maintain teh integrity and security of servers and systems.
Supported teh Microsoft Office suite of applications (Word, Excel, Powerpoint, Access, Outlook, Visio.
Perform installation of software and firmware upgrades.
Interfaced wif end - users and provided advice and training.
Document results in a Database Management System.
Establish and maintain good customer relationships.
Maintain system documentation.

Confidential, Reston, VA

Desktop O&M Technician

Responsibilities:

Provide IT hardware support for a global telecommunication network.
Responsible for testing and repairing servers and workstations, digital senders, scanners, color laser printers, fax machines, monitors, switch boxes, and laptop computers.
Onsite and bench repairs of a myriad of technical issues.
Perform field service calls to remote offices in support of operation.
Resolve network connectivity issues.
Perform installation of software and firmware upgrades.
Work TEMPeffectively wif other support teams to achieve problem resolutions.
Responsible for documenting actions in a Database Management System.
Establish and maintain good customer relationships.
Maintained a company vehicle for servicing teh Northern Virginia territory.
CWPS Chantilly, VA 01/2013 - 12/2015
Based in Washington DC and Chantilly, VA, CWPS supports teh DC Region wif Single Source Technology Solutions - Managed IT & Voice, Data Center Services, Storage, Virtualization, Networks and Technical Support.
Telecom Specialist Level 4

Confidential, Rosslyn, VA

Field Service Technician

Responsibilities:

Responsible for servicing and maintaining all models of Sharp office and commercial digital MFPs and copiers/printers in teh Washington DC metro area.
Utilization of schematics,Technical Service Manuals and Field Engineering Bulletins for adjustments and repair procedures.
Service and maintain a full territory of Sharp Multifunctional color and monochrome networked printers.
Responsible for key government and commercial accounts.
Complete all required administrative functions, service tickets, daily mileage logs, business expenses and parts inventory control in an accurate and timely manner.
Collaborate wif fellow workers and management to achieve Branch service goals.
Provide onsite repair and maintenance service on HP, Xerox, Oki Data and Lanier laser printers and large format plotters for business and residential customers.
Create service invoices used for all activities for field and bench repairs.
Customer support, interfaced wif customers to solve problems over teh phone.
Installation of internet cabling in commercial office buildings.
Inventory control of parts for more TEMPthan 20 different models of printers.

Confidential, Sacramento, CA

Technical Specialist

Responsibilities:

As teh lead technician and owner, managed a copier service business for servicing high volume printing systems.
Promoted sales and service of teh Xerox Docutech high volume digital printing systems and teh Canon 8500 and 600 copiers.
Provide maintenance, repairs, and quality field service to customers under service contracts wif leased and purchased equipment.
Supervised and manage employees, resolve conflicts, organize work flow, set priorities, manage projects and ensure timely completion of tasks and objectives.
Administered installation and repair services of DSL.
Planned layout and installation of inside wiring and cables runs.
Troubleshooting of connectivity faults for DSL and telco lines.